Summary
“Committed to delivering success through effective personnel and workforce management.”
Professional customer-focused call center representative with a proven capacity to troubleshoot issues, produce positive outcomes, and ensure superior customer satisfaction.
Skill Highlights
IT Professional
Energetic work attitude
Creative problem solving and critical thinking
Courteous demeanor
Microsoft Lotus, Office Suite, including PowerPoint
Active listener
High customer service standards
Adaptive team player
Dedicated to process/system improvement
Superior interpersonal skills
Strong organizational skills
Education
Bachelors, Business Management. Continuing education. 2014-16
Microsoft certification classes National College continuing
Associate Degree, Information Systems Technology National College 2013
School Diploma: History/Law (3.4GPA, Merit Scholar) Brookhaven High School 2000
Experience
Marty & Company Concrete concrete laying & laborer 10/2016 to present
Commercial, Business, & personal property concrete laying.
National College Security/Evening Reception 05/2013 to 06/2015
Control building entrance and exit. Monitor 14 security cameras. Escort night students to cars. Direct incoming calls on multi-line exchange. Respond to needs of evening faculty and students.
Northland Arms Apartments Maintenance 04/2009 to 01/2012
24-hr. on-call maintenance tech. Performed emergency repairs. Notified property management of necessary service on units. Ensured cleanliness of property and grounds; performed trash-outs as needed.
Ian-Pro Cleaning/Port Columbus Int’l. Airport Crew Member 02/2005 to 04/2008
Cleaned and prepared charter busses on third shift with a crew of 14. Checked bus maintenance. Handled lost baggage and claims.