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Customer Service Management

Dallas, Texas, United States
February 12, 2018

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“Committed to delivering success through effective personnel and workforce management.”

Professional customer-focused call center representative with a proven capacity to troubleshoot issues, produce positive outcomes, and ensure superior customer satisfaction.

Skill Highlights

IT Professional

Energetic work attitude

Creative problem solving and critical thinking

Courteous demeanor

Microsoft Lotus, Office Suite, including PowerPoint

Active listener

High customer service standards

Adaptive team player

Dedicated to process/system improvement

Superior interpersonal skills

Strong organizational skills


Bachelors, Business Management. Continuing education. 2014-16

Microsoft certification classes National College continuing

Associate Degree, Information Systems Technology National College 2013

School Diploma: History/Law (3.4GPA, Merit Scholar) Brookhaven High School 2000


Marty & Company Concrete concrete laying & laborer 10/2016 to present

Commercial, Business, & personal property concrete laying.

National College Security/Evening Reception 05/2013 to 06/2015

Control building entrance and exit. Monitor 14 security cameras. Escort night students to cars. Direct incoming calls on multi-line exchange. Respond to needs of evening faculty and students.

Northland Arms Apartments Maintenance 04/2009 to 01/2012

24-hr. on-call maintenance tech. Performed emergency repairs. Notified property management of necessary service on units. Ensured cleanliness of property and grounds; performed trash-outs as needed.

Ian-Pro Cleaning/Port Columbus Int’l. Airport Crew Member 02/2005 to 04/2008

Cleaned and prepared charter busses on third shift with a crew of 14. Checked bus maintenance. Handled lost baggage and claims.

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