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Customer Service Manager

Kings County, New York, United States
February 12, 2018

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Giuliana Kautter

*** ****** **, ********, ** ****1

Phone: 610-***-**** E-mail: EDUCATION

Berklee College of Music Graduated Spring 2017

-Bachelor of Music in Professional Music; Minor in Creative Writing. EXPERIENCE

Sales Associate, Aritzia; Soho, NY December 2017-Current

-Style Advisor, Clienteling

-Hit Sale quota weekly

-Promoted within 2 weeks from Boutique Associate to Full Time Seller MOD, Cinnamon Girl ; Brooklyn, NY September 2017 - December 2017

-Barista, Food Service/Manager on Duty at Flatbush Ave location and Nostrand Ave location

-Responsible for Closing and Opening the store

-In charge of Inventory and Ordering Shipments

-Responsible for Managing End of Day Sales

Hostess, Lolita Tequila Bar and Mexican Restaurant; Boston, MA Summer 2017

-Assisted Management Team, Scheduled Reservations at Busiest Location Keyholder/MOD, American Apparel; Boston, MA April 2016 - December 2016

-Promoted after 3 months to Keyholder/Manager on Duty position.

-Responsible for Closing and Opening the Retail store

-Responsible for Managing End of Day Sales, Cash Flow, Statements, and Deposits

-Boosting Employee Morale as Manager on Duty

-Assisting Main Manager with scheduling, organization, social media, promoting

-Assisting Back-stock Manager with shipments

-Offered main management position

Internship at Ugly Duck Recording Studios; Brighton, MA Summer 2016

-Assisted on Recording Sessions in the studio and at Music video shoots

-Composing/Scheduling social media posts on Facebook and Instagram

-Booking venues for recording space, outsourcing/calling contractors

-Managing Calendar’s and scheduling booking time for clients

-Assisting with studio timel; running errands for clients

-Manual labor (building shelves, creating more space for equipment)

-Organizing work spaces, and data management

Customer Service Associate, Wawa Food Markets; Shillington, PA 2013 - January 2016

-Assisted as Deli Teamworker and Customer Service Teamworker at Busiest Location in Region SKILLS

Computer; MS Office products, Outlook, Adobe, Dropbox, Google Drive; Calendar, Keynote 5+ years experience in Customer Service, Cashier, and Retail

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