Ankit Mathur

**** ********** *****, ******, ** **602 – 714-***-**** – ac4f2a@r.postjobfree.com

OBJECTIVE

Recent university graduate eager to leverage years of work experience and formal education to secure a data analyst position. Highly organized, extremely motivated, and willing to learn.

EDUCATION

Brandman University – Irvine, CA Graduated August 2014

Bachelor of Science, Computing Technology with Specialization in Business Systems Administration

Major Coursework: Structural System Analysis, Information Systems, Organizational Information Systems, System Quality Assurance and Testing, Project Management, Software Development Life Cycle

PROFESSIONAL WORK EXPERIENCE

Plex Systems Inc. – Cloud-based ERP manufacturing SaaS – Irvine, CA

Business Analyst January 2017 – Present

Worked with Plex customers to determine what new content they wanted added to existing offerings

One of three employees designated to jump start the newly formed Technical Services group

Exceeded financial goals each of the first four quarters of existence

Navigate Plex databases to correctly map specific columns for development work

Translated customer requests into formulated specification documents for the development team

Utilized JIRA to communicate with development team and keep workflows in check

Tested deployments made by developers before handing off to customer to ensure the quality is up to the customers standards

Created multiple charts/dashboards within SalesForce to demonstrate team performance and case trends

Product Support Engineer January 2015 – December 2016

Conducted training and mentoring sessions with customers across multiple time zones to find the root cause and solutions for issues

Named department Employee of the Quarter in Q4 of 2015 due to combination of Customer Sat., SLA compliance, and tickets closed

Primarily worked on Integration, Web Services, EDI and SQL Reporting (IntelliPlex and VisionPlex) teams

Acquired the ability to read through the SQL of various EDI templates (primarily 856, 810, 862, 830, 850, and 997) and troubleshoot customer issues they would receive from customers/suppliers

Created simple SQL queries in SSMS to locate what customers would use what EDI templates and avoid manual checks when needed

One of six foundational employees in Irvine office and have since trained eight more new hires both locally and remotely

Worked closely with development team to troubleshoot issues, including diving into stored procedures to find root cause

Kareo Inc. – Cloud-based medical SaaS – Irvine, CA

System Configurations Specialist May 2013 – August 2013

Focused on the imaging and configuration of multiple platforms, ranging from Windows PCs to MacBooks and iPads

Wrote batch files to troubleshoot network issues and automate installations

Acquired skills in Active Directory, Dell KACE, SecureDOC, and SharePoint

Input new employee information and set up all of their accounts on network shares

SKILLS AND LANGUAGES

ServiceCloud, SQL Server Management Studio, Eclipse, Visual Studio, VirtualBox, Norton Ghost, Dell KACE, Active Directory, WebEx, Zoom, TeamViewer, JIRA, SQL, C++, Java, HTML