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Customer Service Administrative Assistant

Fresno, California, United States
15.00 hr
February 12, 2018

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Paul Michael Robles

**** *. ********* *** #*** Fresno CA 93711, (559) ***-****,

Paralegal Office Management Customer Services Logistics

Highly motivated, hard-working, energetic professional with excellent customer services and interpersonal communication skills. Experience in public relations and logistic development. Exemplary work ethic and integrity. Proven record in motivating teams to develop productive employees. Acknowledged and received promotions for excellent quality of service. Acknowledged and received promotions for attaining goals in excellent quality of service.

KEY SKILLS: Organization, Communication, Problem Solving, Effective Decision Making, Collaborative Team Member, Computer Input, Legal Research, Planning, Follow-Through, Time Management, Keyboard 60+ wpm. Languages: English


Salvation Army ARC Phase One Program, Graduate March, 2015

Beneficiary of the Week winner 10/2014

Extra Mile Award winner 09/2014

Phi Theta Kappa Academic Honor Society (Vice-President)

Leadership Awards: 5/2012, 4/2013, 8/2013

Presidents Academic Honor Award


High School Diploma, General Education

Heald College – Associate in Applied Science Degree Paralegal Graduate April 2014

Vista Del Mar – School of Court Reporting Graduate May 1988


Law Office of Bosquez and Siemens

Office Manager/Legal Assistant

Linda Bosquez, Esq. & Nancy Siemens, Esq. June 2017 – August 2017

Interview witnesses, scheduling, computer imputing, legal research and drafting legal


Office Manager/Chiropractor Assistant

Dr. Sharon Lark Chiropractic, Fresno California November 2016 – January 2017

Chiropractic assistance with patients, computer imputing, scheduling, drafting medical briefs for Dr. Lark and interview patients.

Legal Aid/Paralegal

Equal Employment Opportunity Commission, Fresno California March 2016 – July 2016

Interview witnesses, drafting medical briefs for Federal claim cases, research.

Legal Aid/Paralegal

Office of Disability Rights of California, Fresno California, September 2015 – January 2016

Drafting responses to patient complaints of State Hospitals. Interview patients and

drafting documents for scheduling.


Law Office of Michael W. Berdinella, Fresno California, February 2014 – April 2014

Drafting legal documents, filing, legal research, and interviewing clients. Scheduling depositions and providing legal documents for preparation.

Financial Aid Receptionist

Heald College, Fresno, California, April 2012 – August 2013

Provided customer service and filing legal documents. Scheduling appointments on a day to day basis and bookkeeping.

Fire Project Manager

Service Master Restoration, Fresno, California, June 2006 - July 2008

I managed fire crew for commercial and residential fire damage. I worked with numerous insurance agencies throughout California. This also entailed bookkeeping and scheduling on a day to day basis. This included inventory, traveling in a supervision capacity.


Cemex Concrete, Fresno, California August 2004 - February 2006 Management supervisory position with extensive customer service.

I scheduled on a daily basis and this included dispatch as well as order taking and bookkeeping.


Builders Concrete – Fresno, California, September 2002 – April 2004

This was a management position as well as customer service, scheduler, dispatcher,

order taking and bookkeeping

Legal Stenographer

Criminal and Civil Court Reporter, Honolulu, Hawaii, April 1990 – June 2002

Official Court Reporter for the State of Hawaii, Criminal and Civil Division, providing verbatim legal transcripts, money management, inventory, and customer service


•Homeless feed with the AA Membership meeting of Morning Maintenance.

•Salvation Army Adherent for the Salvation Army Church.

•Often help staff at the Salvation Army with intake, orientation, and manage house.

•Martial Arts Instructor for the Fresno Art of Shotokan Team of Fresno, California.

•Legion Post 509 Honor Guard & Color Guard for Military Ceremonies.

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