Brandon Balsley
**** *. ******* **. - ****, AZ **207 - Phone: 480-***-**** - ac4f1z@r.postjobfree.com
Product Manager
Professional Product Manager with 20+ years’ experience in the software industry.
Respected leader of direct reports and cross functional software delivery teams.
Proven track record of market driven, on-time, high quality, and on-budget product delivery.
Skills
oRequirement Discovery
oProduct Strategy
oAgile Methodologies
oMarket Research and Analysis
oProduct Roadmap Development
oPeople manager
oCertified Scrum Product Owner
oFinancial Modeling
oPresenter/Public Speaker
oUser Experience Design
oProduct & Service Launch Cycle Management
Professional Experience
IPRO TECH – Tempe, AZ
UX Manager, Ipro 11/2014 to Present
Transformed UX and UI delivery process for Ipro’s ADD eDiscovery Platform.
Selected Accomplishments:
●Designed and implemented 3-phased Discovery process as part of a larger dual track software development system.
●Managed and created UX deliverables including Feature Designs, App Information Architecture, Style guide, Ipro Personas, and User Journey Map.
●Winner: Ipro Tech “Outside-the-box Thinking” Award 2016.
●Keynote Speaker: Innovations 2016 “Ipro User Personas”
WEBPT – Phoenix, AZ
Product Manager, WebPT 7/2014 to 10/24/15
Led expanded market focus for SaaS based, WebPT electronic medical record (EMR) system to an enterprise one while managing a direct report.
Selected Accomplishments:
●Delivered iterative and explorative WebPT Analytics solution with visual analytics, drill downs, and mobile support for enterprise reporting needs.
●Focused on EMR interoperability between WebPT and other medical systems enabling expansion into select enterprise segments.
EPIQ SYSTEMS – Phoenix, AZ
Product Manager, Epiq Analytics & Review 12/2013 to 6/2014
Created road map and managed Epiq System’s Legal Analytics and Review products while managing two direct reports.
B2THERE LLC – Mesa, AZ
Owner/CEO 8/2013 to 12/2013
Designed, managed, and launched B2there website chat service for small business.
SWIFTPAGE (FORMERLY SAGE SOFTWARE INC.) – Scottsdale, AZ
Director Product Management, ACT! 6/2012 to 7/2013
Crafted strategic road ahead for ACT! and managed four direct reports.
Selected Accomplishments:
●Formulated 3 year road map for ACT! which included a mixture of on-premise, Mobile, Saas, and hybrid solutions to align with strategic goals.
●Managed a team of four, which included members from Product Management, User Assistance, and Design disciplines.
●Worked with Sage ACT! Hosted third party service provider to improve onboarding experience and customer satisfaction.
SAGE SOFTWARE INC. – Scottsdale, AZ
Sr. Product Manager, Sage ACT! Mobility 2/2010 to 5/2012
Led cross functional teams to develop Sage ACT! mobile and tablet solutions
Selected Accomplishments:
●Product Owner for agile cross functional team to develop, launch and migrate to Sage ACT! Connect, a cloud based mobile and access solution.
●Researched, wrote business case and product requirements for Sage ACT! Premium Mobile, an HTLM 5 based smartphone and tablet solution.
●Owned and worked with a cross functional team to develop mobility roadmaps for Sage ACT! Connect and Sage ACT! Premium Mobile.
SAGE SOFTWARE INC. – Scottsdale, AZ
Sr. Product Manager, On-demand Services 2/2009 to 1/2010
Led On Demand Services team chartered to accelerate the commercialization of application services.
Selected Accomplishments:
●Developed requirements and business case for Service Delivery strategy for CRM products.
●Created the On Demand Services road ahead, a strategic document outlining an evolutionary approach to service delivery and partner enablement.
●Researched, wrote business case and product requirements for a SaaS mobile sync solution, Sage ACT! Connect.
●Led partnership and development teams to deliver an integrated ACT! services, Sage ACT! eMarketing and Sage Business Info Service for ACT!.
SAGE SOFTWARE – Scottsdale, AZ
Sr. Product Manager, 9/2005 to 1/2009
Led ACT! product development teams through multiple major product releases working through all aspects of product life cycle.
Selected Accomplishments:
●Worked with cross functional teams to deliver main ACT! and ACT! Premium for Web versions 8, 9 & 10, including management of 12 point releases.
●Wrote business and product requirements for ACT! and ACT! Premium for Web releases.
●Improved satisfaction net promoter score by 30% with the release of ACT! v. 10.
●Managed ACT! for Palm through v. 2.0 & 3.0 as well as the eventual sunset of this product..
●Led performance team on ACT! & ACT! Premium for Web by defining targets, reviewing metrics, and communicating results through a published whitepaper.
Other related work experience:
INTERACT COMMERCE – Scottsdale, AZ
Product Manager, 4/2000 to 8/2005
Worked on rewrite on ACT! and led cross functional team to deliver ACT! Premium for Web.
LONE WOLF SOFTWARE – Bellflower, CA
Marketing Director, 12/1996-3/2000
As a startup software company, I was involved in all aspects of delivering time & attendance software products through retail and partner channels.
US ARMY – Bamberg Germany
S-4 Medic, 8/1989 – 8/1992
Technology
Software:
Axure, Adobe Photoshop, Adobe Illustrator, MS Office (Word, Excel, PowerPoint), Version One, TFS
Education
CALIFORNIA STATE UNIVERSITY LONG BEACH – Long Beach, CA
Bachelor of Liberal Arts, 12/1996
●Major: Anthropology
Continued Education:
●Adobe Photoshop Essentials – 1/2018
●360 degree WebPT Management Course – 10/2015
●Agile for All - 9/2015
●Lean Startup Business Plan Canvas – 4/2015
●Scrum Product Owner Refresher – 12/2012
●Scrum Product Owner Training – 5/2009
●InContext Design Training – 4/2009
●Pragmatic Marketing Developing Roadmaps – 7/2008
●Franklin Covey, 7 Habits of Highly Effective People – 1/2008
●Dale Carnegie Management Seminar - 5/2007
●Web Design UI – 1/2007
●Pragmatic Marketing Working with Development – 2/2006