Customer Service Representative

KIMBERLY SIMPKINS

*** ****** ****** ****** ** ***03 ac4f1m@r.postjobfree.com 518-***-****

OBJECTIVE

I am seeking employment with a company that allows me expand my expertise while helping to build the success of the company.

SKILLS & ABILITIES

Great Ability to work under pressure, analyze date, convert data into meaningful research and able to adapt to any environment. Proficient in Microsoft Word, PowerPoint, Excel and Outlook.

EXPERIENCE

CUSTOMER SERVICE ANALYST VERIZON, CLIFTON PARK, NY

MARCH 2013- APRIL 2016

Analyzed customer satisfaction survey to design company goals and standards. Assisted with implementation of company developmental standards. Reviewed customer complaints and strategized customer resolution. Maintained database for company areas of improvement according to customer survey.

PRODUCE MANAGER WALMART, CLIFTON PARK, NY

JUNE 2006- MARCH 2010

Assigned maintenance duties to staff to ensure compliance with NYS Department Of Health regulations. Tracked and maintained product inventory. Analyzed meat sales to develop merchandise budget. Prepared deli foods for customers.

DAY CARE PROVIDER OMNICARE, BALLSTON SPA, NY

JANUARY 2004- MAY 2006

Provided care to children aged 1 month to 7 years old. Prepared meals and daily activities to children. Developed age appropriate learning programs for the children to be facilitated by staff.

CUSTOMER SERVICE REPRESENTATIVE ROYAL CARE, BALLSTON SPA, NY

SEPTEMBER 2000- JAN 2004

Order intake from nursing homes in need of special liquid nutrition for patients. Maintained company spreadsheet of patient orders, nursing home requirements and supply.

EDUCATION

MILDRED ELLEY, ALBANY, NY

AAS MEDICAL ASSISTING

Currently enrolled. GPA 3.75

COMMUNICATION

Ability to maintain clear lines of communication verbally and written to ensure success on any assigned project. Attended seminars on mastering soft skills and active listening.

REFERENCES

AVAILABLE UPON REQUEST.

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