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Technical Support Customer Service

Location:
Sacramento, California, United States
Salary:
12.00
Posted:
February 09, 2018

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Resume:

GREGORY TERRALON

**** ********* ***. ** **********, CA 95832 916-***-**** ac4ezi@r.postjobfree.com

ELECTRONIC TECHNICIAN

Electronics Technician Electrical/Electronic Technical Support Electromechanical Services

Summary of Qualifications

Expertise in preventive maintenance, remote technical support, and QA/QC inspections

Highly experience with wide variety of electrical and electronic equipment and systems

Excellent customer relations, computer, and technical skills, and superior problem-solving abilities

Background and comprehensive skills in electrical and electronic engineering

Highly organized, effective at multitasking and working under pressure to accomplish overall objectives

Areas of Expertise

Electronic Technician Troubleshooting Technical Support Repairs & Maintenance

Customer Service Quality Control Quality Assurance Leadership Electromechanical Services

Equipment Maintenance Soldering Preventive Maintenance Equipment Servicing

Testing Technician Installation Electro Optical RF Technician

• Visualize objects from drawings, schematics, plans, and descriptions

Professional Experience

Technician, ASI Advance Services Inc, Woodland, CA • June 2016 to Nov 2016

First Assignment at Pioneer Dupont Grain & Seed: Package and measure by weight amount of seeds that go in each order. Lable the bag with the correct information of the order. Clean and assort by size and stack for shipping as well as maintenance of the equipment.

Second Assignment was for UC Davis Dining Services: Food preparation in the cafeteria and food server at different stations as well as clean up of the areas.

Testing Technician, AT&T, Sacramento, CA • Feb 2000 to Mar 2012

Responsible to receive incoming calls from customers, and technicians in the field, ascertain failure description; open trouble ticket for testing, troubleshooting to determine where the failure is in the circuit; assist technician or bring in other departments to help troubleshoot and resolve issue; utilizing circuit wort DSL, T1, PRI, DSO, 911 & DS3 theory

Testing Technician, ORTEL, Los Angeles, CA • Mar 1996 to Mar 1998

Identified and initiated resolutions, networking products testing modems and router configurations, which consist of transponder card or modules antenna, micro lase, fiber optic and power supply

Test Technician, UNITED DETECTOR TECHNOLOGY, Los Angeles, CA • Apr 1995 to Jan 1996

Analyze test results utilizing PC board for cell phone cradle system to operate in vehicles while driving without being held, evaluate test procedures and recommend changes or improvements

Education

Rio Hondo, San Gabriel, CA

• Coursework included Cisco Classes

Trade Technical, Los Angeles, CA

Coursework included Aircraft Electronica or Avionic

• Certificate

Mt. Carmel High School, Los Angeles, CA

• Diploma



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