Resume

Sign in

Customer Service Human Resources

Location:
Woodbury, Georgia, 30293, United States
Posted:
February 09, 2018

Contact this candidate

Resume:

Carolyn M. Moreland

**** ***** ***** *******

Woodbury, GA 30293

706-***-**** (Home)

706-***-**** (Personal Cell)

Email: ac4ez7@r.postjobfree.com

Resume’

Education:

University of Georgia, Athens, GA (UGA-Gwinnett Campus)

Degree: Specialist in Education, 2007

Major: School Counseling

University of Georgia, Athens, GA

Degree: Master of Education, 1985

Major: Rehabilitation Counseling

Emphasis: Rehabilitation Counseling and Vocational Evaluation

University of Georgia, Athens, GA

Degree: Bachelor of Science in Education, 1983

Major: Educational Psychology

Licensure:

Licensed Professional Counselor (LPC), December 2017

Registration:

Georgia Supreme Court, Commission on Dispute Resolution, December 2015

Registration Categories: General Civil Mediation, Domestic Relations Mediation

Employment History:

Employer: Georgia Department of Public Health

Babies Can’t Wait

122 Gordon Avenue, Suite A

LaGrange, GA 30240

Dates: April 2011 – Present

Position: Family Trainer & Counselor, Part-Time

Supervisor: Anna Spangler-Bethune, Service Coordinator, Cheryl Hill, Service Coordinator

Description of duties: Work as a contract employee to provide early intervention services to children and families in the form of family training and counseling as identified in the Individual Family Service Plan. Services are provided in natural environments, including home and community settings in which children without disabilities participate. Provide support and resources to assist family members and caregivers to enhance children’s learning and development through everyday learning opportunities.

Employer: Pike County School System

Pike County High School

330 Pirate Drive

Zebulon, GA 30295

Dates: July 2013 – September 30, 2014

Retired

Position: School Counselor

Supervisor: Mike Maddox, Principal

Description of duties: Provides counseling to students; professional leadership to other school personnel; and professional consultation and coordination to community service providers and the other agencies. Provides counseling services based on the school counseling plan. Meets with staff, and outside agencies concerning educational, social, and emotional well being of students. Provides counseling to students on an individual and group basis. Provides small and large group instruction to students. Provides counseling regarding college and career readiness. Serves as contact person with Georgia Student Finance Commission regarding HOPE scholarship and Student Financial Aid. Work with students who are dual enrolled in high school/college to ensure that they receive credits needed to graduate from high school and receive appropriate college credits. Counsels students regarding credits needed to graduate. Serves as a resource person to parents, local school system representatives and faculty. Serves as one of the School Coordinators for 504 Plan program. Provides leadership in public relations activities in the community by developing and maintaining contact with social service agencies, mental health providers, other schools and community resources.

Employer: Pike County School System

Pike County Middle School

406 Hughley Road

Zebulon, GA 30295

Dates: July 2008 – July 2013

Position: School Counselor

Supervisor: Dr. Vickie Smith, Principal

Scott John, Principal

Mike Maddox, Principal

Description of duties: Provides counseling to students; professional leadership to other school personnel; and professional consultation and coordination to community service providers and the other agencies. Provides counseling services based on the school counseling plan. Meets with staff, and outside agencies concerning educational, social, and emotional well being of students. Provides counseling to students on an individual and group basis. Provides small and large group instruction to students. Serves as a resource person to parents, local school system representatives and faculty. Serves as member of Response to Intervention (RTI) team for school. Serves as School Coordinator for 504 Plan program. Member of Pike Resource Network, Pike County Schools Interagency Transition Council. Provides leadership in public relations activities in the community by developing and maintaining contact with social service agencies, mental health providers, other schools and community resources.

Employer: Meriwether County School System

Mountain View Elementary School

2600 Judson Bulloch Road

Manchester, GA 31816

Dates: October 2005 – June 2008

Position: School Counselor

Supervisor: William Edgar, Principal

Marlowe Hinson, Principal

Description of duties: Provides counseling to students; professional leadership to other school personnel; and professional consultation and coordination to community service providers and the other agencies. Provides counseling services based on the school counseling plan. Meets with staff, and outside agencies concerning educational, social, and emotional well being of students. Provides counseling to students on an individual and group basis. Provides small and large group instruction to students. Serves as a resource person to parents, local school system representatives and faculty. Serves as Student Success Team (SST) Chairperson for school.

Provides leadership in public relations activities in the community by developing and maintaining contact with social service agencies, mental health providers, other schools and community resources.

Employer: Georgia Department of Labor/Rehabilitation Services

Roosevelt Warm Springs Institute for Rehabilitation

P. O. Box 1000

Warm Springs, GA 31830-0268

Dates: May 1, 2005 – September 2005

Position: Interim Human Resources Director

Supervisor: David Parmer, Deputy Director, Interim Director

Description of duties: Responsible for managing the Human Resources functions of a 500+ employee organization in medical and vocational rehabilitation settings, including classification and compensation, benefits, recruitment and selection, and employee relations. Duties include developing personnel policies and procedures; ensuring compliance with all personnel policies, procedures, and laws; and providing technical assistance regarding progressive discipline. Other duties include providing information and advice to employees and managers on employee relations issues, the grievance process, and personnel practices and procedures; planning and organizing the work of the Human Resources staff to meet the Institute's objectives; developing and administering the HR department's budget; and supervising a staff of seven professional and technical employees.

Employer: Georgia Department of Labor/Rehabilitation Services

Roosevelt Warm Springs Institute for Rehabilitation

P. O. Box 1000

Warm Springs, GA 31830-0268

Dates: June 1994 – October 15, 2005

Position: Director of Education

Supervisor: David Parmer, Deputy Director, Interim Director

Elizabeth Kinne, Deputy Director

Carolyn McKinley, Director of Organizational Development

Description of duties: Responsible for managing the Education Department functions of a 500+ employee organization in medical and vocational rehabilitation settings, including Staff Education, Conference and Continuing Education Center (CCEC), Marketing Support, Information Center and Internship program. Responsible for coordinating training and education programs with state office personnel (Division of Rehabilitation Services and Department of Labor) and serves on statewide education and training committees. Assisted with the coordination of a Learning Management System to be used throughout the Department of Labor.

Staff education duties include developing educational programs, developing and conducting needs assessments, developing curriculum for educational programs, providing a calendar of activities to staff, ensuring compliance with attendance at mandatory programs, conducting education programs, ensuring educational programs consistent with accrediting body guidelines, especially with regard to staff competencies, evaluating programs for suggested improvements and providing information and advice to employees and managers on staff education issues. Maintain a database of training (Ed-u-Keep) for staff to be provided to accrediting bodies and individual staff members. These duties are completed with all personnel in clinical positions (nurses, physicians, occupational therapists, physical therapists, behavioral specialists, rehabilitation counselors, psychologists, etc.), as well as non-clinical positions (program assistants, residential dorm advisors, technicians, aides, custodians, groundskeepers, maintenance staff, etc.) and executive level staff.

Marketing support functions included developing marketing collateral for marketing personnel to use (all discipline or program specific collateral), collaborating with Institute leadership staff in developing a marketing plan to increase referrals from current markets and develop new markets. This function also included identifying and securing marketing premiums to be used by marketing staff, maintaining inventory of premiums and assisting with photo shoots.

CCEC duties included conducting market analyses to use in the development of conference center programs to attract external and internal customers, collaborating with other health care and rehabilitation education providers in sponsoring and conducting continuing education programs, locating and contracting with internal and external speakers and managing CCEC budget under the auspices of a 501©3 corporation. Works with Georgia Board of Workers’ Compensation to develop and implement a continuing education program for their catastrophic case managers. Maintain cottages and rental rooms for guests to use when attending meetings, conferences, etc. at facility. Provide customer service for more than 3000+ guests each year.

Information Center duties include providing customer service to guests through the Institute's switchboard and Information Center, checking guests in/out of hotel rooms/cottages/lodges, rental of meeting space and ensuring that customers are delighted.

Internship program duties include maintaining relationships with 40+ universities throughout the country, as well as some international affiliations; developing and maintaining affiliation agreements with active universities, coordinating housing and meals for interns, maintenance of housing, and collaborating with clinical coordinators to ensure program improvements are addressed and acting as a liaison to clinical coordinators to make sure that potential interns are given information needed.

Other duties include planning and organizing the Education Department agenda in collaboration with the Institute’s strategic direction, developing and managing a budget for department; and supervising a staff of fourteen professional and general support employees.

Employer: Department of Human Resources/Division of Rehabilitation Services Roosevelt Warm Springs Institute for Rehabilitation P. O. Box 1000

Warm Springs, GA 31830-0268

Dates: January 1994 – June 1994 ( time)

July 1985 – January 1994 (Full time)

Position: Rehabilitation Counselor and Rehabilitation Counselor, Sr.

Supervisor: Cynthia Woodruff, Director of Counseling

Description of duties: Provided counseling and case management services to individuals with disabilities; professional leadership to other rehabilitation personnel; and professional consultation to employers, service providers and the community. Counseling services were provided to students with disabilities to guide them in educational and career choices and to help them overcome personal, social and disability related obstacles in order to become productive, contributing citizens in their communities. In addition to regular caseload management and counseling activities, assisted less experienced counselors in interpreting medical terminology and procedures and psychological, psychiatric and psychometric data; in utilizing the Client Services Manual, Case Service Operating Manual, California Relative Value Fee Scale and the Dictionary of Occupational Titles; and in developing their counseling skills to more effectively serve persons with severe disabilities. Served as a source of information and guidance in a specific area of expertise such as Americans with Disabilities Act, Social Security Disability Insurance, Workers’ Compensation, affirmative action, job development and placement or a particular disability category. Functioned as office manager, liaison counselor for field offices and performed other managerial and supervisory duties.

Provided leadership in public relations activities in the community by developing and maintaining contact with social service agencies, health care providers, employment service offices, schools and other community resources to locate potential rehabilitation clients, develop referral sources and employment opportunities and maintain community awareness of the vocational rehabilitation program. Worked with cooperative school programs to provide vocational rehabilitation services to students with disabilities. These services are provided in a residential facility setting with emphasis on community reintegration. Specialty caseload management has been in the areas of worker’s compensation, head injury and learning disabilities.

Employer: Department of Human Resources/Division of Rehabilitation Services

Roosevelt Warm Springs Institute for Rehabilitation and

University of Georgia

Learning Disabilities Research and Training Center

P. O. Box 1000

Warm Springs, GA 31830-0268

Dates: January 1994– June 1994 ( Time)

(Note: the pre-grant activities described began in 1989 and post-grant activities began in December, 1993)

Position: Training Associate

Supervisor: Dr. Noel Gregg

Christopher Lee

Description of duties: Provided staff development to Division of Rehabilitation Services, Special Education, Literacy Providers, Technical and Adult Education and consumer training on a national level as a training associate with a National Institute on Disability and Rehabilitation Research (NIDRR) funded grant. This grant funded the University of Georgia/Roosevelt Warm Springs Institute for Rehabilitation Learning Disabilities Research and Training Center.

Other duties include conducting needs assessments; developing, implementing and evaluating the annual training calendar; providing input into the budgetary decision making of the grant operations; providing planning and delivery of conference (revenue generating and non-revenue generating) activities; implementing marketing of these programs and activities through a media specialist working with the grant; serving as a liaison to many state and federal agencies to continue fostering relationships to enable the training and research activities to be accessed by as many persons as possible. Training activities for the grant include teleconference and audio conference training.

Prior to receiving NIDRR funding in 1993, many activities took place to achieve grant funding, to include serving as a project leader and a research associate in the area of adults with learning disabilities; providing supervision to several graduate assistants/professionals in the field of learning disabilities; assisting with writing the grant application; serving as a liaison to professionals and consumers to obtain interest in serving on the advisory committee; developing and presenting several training programs to address the needs of persons with disabilities; co-authoring articles for journal publication; and serving as a co-leader to focus groups (professionals and consumers) to obtain valuable data necessary for the grant application.

Employer: Self-Employed (Co-Owner with James R. Moreland)

Business: The Clothes Connection

Luthersville, GA

Dates: July 1988 – January 1990

Supervisor: Self

Description of duties: Managed a clothing/accessories business targeting female customers to include responsibility for managing budget while maintaining adequate inventory; purchasing fashions and stocking inventory; serving as cashier, bookkeeper, customer service representative and custodian; supervising seven to ten employees serving as buyers, cashiers, stockers, cleaners and customer service representatives.

Employer: Department of Human Resources/Division of Rehabilitation Services

Meriwether County

P. O. Box 1000

Warm Springs, GA 31830-0268

Dates: January 1985 – March 1985

Position: Intern – Rehabilitation Counselor

Supervisor: Richard Hinterberger, DRS and Dr. Jack Crisler, University of Georgia

Description of duties: Interned as a vocational rehabilitation counselor. Duties involved gathering and reviewing information about vocational, educational and social background; economic status and resources; medical history, current health status, and medical prognosis; and vocational objectives of potential clients through interviews with client and family. Determined the current vocational condition of the client, the feasibility of in-depth evaluation, purchasing services as necessary to complete the evaluation process, determined potential for gainful employment and determined eligibility for vocational rehabilitation services according to established criteria and referred ineligible clients to other service providers.

Developed an individual written rehabilitation plan with each eligible client to include establishment of a vocational objective and determination of services necessary to accomplish that objective. Authorized expenditure of funds necessary to complete the plan and coordinated the provision of all services required to maintain client during the rehabilitation process.

Provided on-going vocational and supportive counseling services to client and/or client’s family and maintained regular contact with other individuals and agencies providing services to the client. Assisted client in obtaining employment upon completion of the rehabilitation plan. Counseled client in job-seeking skills, located employment opportunities and referred client to placement resources. Provided follow-up service to client when employment was secured.

Managed a caseload of rehabilitation clients, insuring that the cases were maintained in current status, reviewed at appropriate intervals and closed when rehabilitation services were completed. Established priority for services and managed available resources so that the appropriate services were provided with maximum efficiency to as many eligible clients as possible. Insured that payments authorized to physicians, hospitals and other service providers were within current authorized rates. Documented case records to justify services rendered and allocation of funds in compliance with applicable state and federal regulations.

Employer: Department of Human Resources

Division of Rehabilitation Services

Roosevelt Warm Springs Institute for Rehabilitation

P. O. Box 1000

Warm Springs, GA 31830-0268

Dates: June 1983 – August 1983

Position: Intern – Rehabilitation Counselor

Supervisor: Bob Seymour and Jack Claxton

Description of duties: Interned as a rehabilitation counselor in the Counseling Department of the facility. Duties involved review of cases prior to admission date, conducting initial interviews upon admission which required gathering information from client and client’s family about client’s vocational, educational, social, medical and psychological background and determined the rehabilitation services to be provided by the facility.

Provided client with therapeutic individual counseling to improve the client’s social functioning, to develop constructive methods of coping with their problems and to modify nonproductive attitudes and behavior problems. Interpreted the client’s services being provided by the facility to the client and client’s family in order to elicit their support and understanding.

Monitored client’s progress through staff meetings conducted with other facility professionals and maintained updated client records including progress notes, plan reviews and modifications, case histories and records of significant contacts and referrals. Informed client’s family of client’s progress throughout the rehabilitation program at the facility.

Developed an individualized written rehabilitation facility plan with client to include establishment of a vocational goal and services necessary to accomplish the goal. Assisted client with job-seeking skills, resume writing and interviews for employment. Informed field services counselor of client’s progress and anticipated completion date of facility program.

National and International Presentations:

“ACCESS U.S. Surveyor Training.” Co-presenter of full day training session at the annual training conference of the Louisiana Rehabilitation Association, November, 1990

“The Struggle for Personal and Social Development - Vocational Implications for Individuals with a Learning Disability.” Co-presenter of training session at the Annual Training Conference of the National Rehabilitation Association. November, 1991

“Counseling and Vocational Preparation Strategies to Assist the Young Adult with a Learning Disability Transition from the School Setting to Rehabilitation Services.” Co-presenter of training session at the National rehabilitation Counseling Association Symposium. February 1992.

“A Comparison of the MMPI-2 Profile of Adults with Learning Disabilities at a University and a Rehabilitation Setting.” Co-presenter for Poster Session at the International Conference of the Learning Disabilities Association of America. March 1992.

“Using Rehabilitation Services Administration (RSA) Guidelines to Establish Functional Limitations for Individuals with Learning Disabilities.” Co-presenter for training session at the National Rehabilitation Association Southeast Region Conference. April 1992.

“Counseling and Case Management for Individuals with Learning Disabilities.” Co-presenter for training session at the Annual Training Conference of the Georgia Rehabilitation Association. July 1992.

“Sensitivity to Nonverbal Communication in Adults with Learning Disabilities at the University and Rehabilitation Setting.” Co-presenter for Poster Session at the International Conference of the Learning Disability Association of America. February 1993.

“Counseling and Case Management of Individuals with Learning Disabilities.” Co-presenter at the North District Conference of the Georgia Division of Rehabilitation Services. May 1993.

“An Overview of Learning Disabilities.” Co-presenter at in-service training program for professional rehabilitation secretarial staff at Roosevelt Warm Springs Institute for Rehabilitation. December 1993.

“An Examination of Depression and Anxiety Across College Students with and without Learning Disabilities and Rehabilitation Clients with Learning Disabilities.” Co-presenter for Poster Session at the International Conference of the Learning Disability Association of America. March 1994.

“Adults with Learning Disabilities – Different Profiles Equal Different Employment Accommodations and Modifications.” Co-presenter at the 47th Annual National Conference of the President’s Committee on Employment of People with Disabilities. May 1994

“Looking at Options and Making Choices with the Help of Assistive Technology.” Co-presenter at the University of Georgia/Roosevelt Warm Springs Institute for Rehabilitation Learning Disabilities Research and Training Center Teleconferenced (GSAMS – Georgia Statewide Academic and Medical Systems Network). May 1994.

“The Three C’s: Colleagues, Customers and Continuous Quality Improvement.” Presenter at Division of Rehabilitation Services Central Orientation – Various dates from 1998-1999.

“Staff Education: Needs Assessment Process and Continuing Education Credits.” Part of a track for “Retention: Culture and Staff Education” at the Consortium of State Operated Comprehensive Rehabilitation Centers National Conference. September 2004.

Journal Publications:

Gregg, N., Hoy, C., King, M., & Moreland, C. Social Skill deficits: A multiple case history for clients with nonverbal learning disabilities, schizophrenia and acquired right hemisphere disorders. Journal of Vocational Rehabilitation.

Gregg, N., Hoy, C., King, M., Moreland, C., & Jogota, M (1992). The MMPI-2 profile of adults with learning disabilities at a rehabilitation setting. The Journal of Applied Rehabilitation Counseling, 23 (1), 52-59.

Gregg, N., Hoy, C., King, M., Moreland, C., & Jogota, M. (1992). The MMPI-2 profile of adults with learning disabilities at a university and rehabilitation setting. The Journal of Learning Disabilities, 25 (6), 386-395.

Gregg, N., Jackson, R., Hoy, C., King, M., Moreland, C., Jogota, M., & Graves, K. (1992). Sensitivity to nonverbal communication in adults with learning disabilities at a university and rehabilitation setting. Learning Disabilities: A Multidisciplinary Journal, 3 (2), 67-77,

Gregg, N., Hoy, C., Wisenbaker, J., King, M., Moreland, C., & Sigalas, S. Clinical model versus discrepancy model in determining eligibility for learning disabilities services at a rehabilitation setting.

Hoy, C., Gregg, N., Jogota, M., King, M., Moreland, C., & Manglitz, E. Concurrent validity of the Wechsler Adult Intelligence Scale – Revised to the Woodcock Johnson Tests of Cognitive Ability – Revised among adults with learning disabilities. Journal of Psycho-Educational Assessment.

Hoy, C., Gregg, N., King, M., & Moreland, C. An exploration of personal adjustment and social functioning of adults with learning disabilities at a rehabilitation setting. The Journal of Rehabilitation Education.

Hoy, C., Gregg, N., King, M., Y Moreland, C. The relationship of nonverbal skills to the personality profiles of individuals demonstrating learning disabilities at a rehabilitation and college setting. Journal of Rehabilitation Education.

Awards and Achievements:

Recipient of the 1992 Delano Award for work in the field of research with adults with learning disabilities. Presented by Roosevelt Warm Springs Institute for Rehabilitation and the Georgia Division of Rehabilitation Services.

Recipient of the 1993 Professional Achievement Award presented by the Georgia Rehabilitation Association

Recipient of The Dimensions of Excellence Special Achievement Award by the Georgia Division of Rehabilitation Services – November 1996

Recipient of the Director’s Citation Award by the Georgia Division of Rehabilitation Services – November 1996

Graduated from the Roosevelt Warm Springs Institute for Rehabilitation Leadership Redwood program – December 2002

Registered as a Neutral with the Georgia Commission on Dispute Resolution in the areas of General Civil Mediation and Domestic Relations Mediation – December 2015

Professional Organizations:

1984 – 2004 National Rehabilitation Association (NRA) – Served as UGA Student Chapter Representative to Georgia Rehabilitation Association (GRA) Board; chairperson of various committees in GRA; chairperson of various committees within local chapter of GRA; 1993 Board member at large and Executive Committee member of GRA; and 1994 board member and Executive Committee member of GRA.

1984 – 1996 National Rehabilitation Counseling Association (NRCA) – Served as UGA Student Chapter Representative to GRCA Board; member of NRCA Committee; chairperson of various committees in GRCA; 1991 president GRCA; Southeast Region NRCA Awards Chairperson; 1995 President of Southeast Region NRCA.

1990 – 1994 Learning Disabilities Association of America

2003 – 2005 American Society of Training and Development

2005 – 2014 American School Counseling Association

2005 – 2014 Georgia School Counseling Association

2011 – 2013

2016 Licensed Professional Counselors Association of Georgia

Civic & Social Organizations:

1983 – Present GAMMA PHI BETA Sorority. Held office and chaired committees within organization.

1992 – 1995 The International Association of Lions Clubs. Board member at-large of local chapter

Personal Data:

Date of Birth: August 21, 1961

Marital Status: Married – James R. Moreland

Children: One child



Contact this candidate