Support Associate 3

OSCHIYONNA HILL

**** ****** *****, *******, ** **106

Home: 810-***-**** - Cell: 810-***-**** - **********.****@*****.*** PROFESSIONAL SUMMARY

Professional Summary

Results-oriented recent graduate student who is analytical, flexible, multi-tasking, offers excellent communication, reporting, and technical skills within an organization. Seeking an Analyst position that provides training opportunities which will effectively utilize all acquired skills and abilities. Qualifications include a BBA in Accounting and MBA in Finance.

SKILLS

Secret Clearance: Active

Government, Finance, Administration,

Budgeting, Accounting

Strong verbal, written,

Telecommunication

Research/Analysis

Efficient

Point of Sale Systems (POS)

Excellent focused attention to detail

Transaction reviews

Data analysis

Multi-Tasker

Ability to work under the Pressure of

High Standards and Strict deadlines.

Public Speaking

Highly Organized

Self-motivated

Customer Service

Dependable

Flexible (Team player/Independent)

Activity Monitoring

Fraud investigation

Sales

Types 60-65 WPM

Microsoft Office Suites

Data Entry

Time Management

Timekeeping

Quality Control

Operations/Work Order Processing

WORK HISTORY

01/2016 to 01/2018 Passport Associate II/Cashier/CSR/Exec Admin & OPS Assistant CGI Federal/DOS/Atlanta Passport Agency – Atlanta, GA Received CGI Federal Q3 IDAC Recognition SPOT Award for Passport/Bookprint September, 2017.

Received Atlanta Passport Agency Employee of Quarter 3 Certificate October, 2017.

Cross Trained: Executive Assistant, Operations Officer Assistant, Passport Support II, Customer Service, Counter Acceptance, Cashier. Examined passport applications for completeness, Oath, signature, affirmation, truthful statements contained in the application, identifying applicant's verification, required photographs, fees.

Scrutinized applicants citizenship evidence to establish its authenticity in relation to law requirements.

Provided outstanding customer service via telecommunication/face-to-face appointments.

Compared data information against applicant's identity to ensure accuracy, process completeness by using logic, discretion from a series of acceptable clearance databases.

Accepted payments at the public counter for services of U.S. passport. In cashier department verify correct payments that are attached to applications. Supported Chief Operating Officer with daily operational reports/tasks. Analyzed departmental documents for appropriate filing. Assisted with new outreach marketing strategies which resulted in 12% growth of customer base.

Obtained management approval to continue application process after placed on hold for evaluation.

Assisted with training new employees in essential job functions. Quality Controlled correct passport endorsement/amendments. Detected inaccuracy of information during Data entry which resulted in a 40% decrease in errors.

Prepared Initial Response Letters (IRLs) as directed by adjudication staff. Submitted timely reports which included spreadsheets, graphics, memorandum for the agency director on a daily/weekly basis.

Tracked/reported official time and attendance records for all federal employees at the agency.

Monitored cashier funds for fraud.

Knowledge of Travel Document Issuance System (TDIS). 06/2015 to 01/2016 Fraud Analyst II

TSYS – McDonough, GA

Generated software filters to prevent future suspicious transactions from occurring by communicating regularly with clients to resolve disputes involving potentially fraudulent claims.

Completed research, analysis, reporting of account activity by using personal judgment to determine appropriate actions to eliminate or minimize fraud exposure. Blocked fraudulent activity on accounts leading to a drop in charge of fraud to the customer by nearly 93%.

Served as a liaison between customers, private banks, business partners. Implemented the day-to-day resolutions of complex problems from increases client complaints.

Assisted management with preventing future fraud trends through the analysis of existing trends.

Handled confidential information in accordance with company privacy policies. EDUCATION

July 2017 MBA: Finance

American InterContinental University - Atlanta, GA G.P.A. 3.14/4.0

Delta Mu Delta International Honor Society Member

Top 20% of class

Coursework: Auditing, Budgeting, Business and Professional Ethics for Accountants, Cost/Government/Institutional/Professional Accounting, Risk Management, and Taxation

June 2016 BBA: Accounting

American InterContinental University - Atlanta, GA G.P.A. 3.00/4.0

Coursework: Financial/Intermediate/managerial Accounting, Marketing, Quantitative Methods and Analysis, Accounting/Management Information Systems, Management and Leadership of Organizations, Financial/Human Resource Management, and Micro/Macro Economics

December 2013 Associate of Arts: General Studies/Arts Mott Community College - Flint, MI

GPA: 3.094/4.0

Coursework: Speech and Communication, Business Law, Sociology, Spanish, and Psychology

Recipient of TIP Scholarship

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