Professional Profile

A self-motivated, dedicated Program Director with outstanding expertise in business administration, data analysis, and organizational skills. Possesses a MBA degree and more than seven years of healthcare management experience. Delivers adept leadership in fast-paced environments by managing 200+ employees. Solid versatile knowledge of recruitment, human resources, credentialing, and financial skills. A results-driven individual aiming to leverage a new challenge and career in a directorial business administration position.

Education

Master of Business Administration Healthcare Management

September 2015- August 2016: Western Governors University

Bachelor of Arts and Sciences Degree: Organizational Communications; Recreation

September 2007- May 2011: Western Michigan University- Deans List: 2010, 2011 -GPA 3.2

Certified Nurse Assistant – September 2012: Grayson County College- Denison, TX

Telemetry Technician Certified; BLS – August 2014

Work Experience

Program Administrator EM, HM & AM –April 2015 – Present

HNI Healthcare Liaison for Wilson and Jones Regional Medical Center – Sherman, TX

Promotion from previous position as the Hospitalist and Nursing Staff Coordinator to the Program Administrator for Emergency Medicine, Hospitalist Medicine and Anesthesia Medicine Providers at Wilson N. Jones Regional Medical Center.

Responsible for operational management and oversight of hospitalist, anesthesia, and emergency medicine programs. Establishes and manages professional relationships with and between the client executive team, client stakeholders, community providers, and the HNI Healthcare team of clinicians and the on-site staff.

Prepares for and communicates monthly financial and operational performance reviews. Accountable for monitoring KPI’s, identify barriers, conduct overall P&L performance, development of program budgets, financial variances, reporting financial performance to key stakeholders and implementing strategies to improve performance. Identify opportunities for improvement and implement appropriate action and policies. Monitors changes in revenue by applying appropriate improvement strategies including education to all providers on ALOS, GMLOS, CMI, and other key metrics to maximize financial outcomes and hospital growth.

Administers daily operational management functions such as; payroll, credentialing, human resources, recruitment, interviews, revenue cycle, schedules, death certificates, and others. Drives business development in assigned markets, targeting post-acute, skilled nursing, nursing home facilities and across specialties. Created training manual.

Advocate for information systems that promote patient quality to improve operational efficiency and principles of data integrity, security, and confidentiality. Manages provider deficiencies along with operative and educational duties of computer systems for patient coding and documentation such as; VitalSigns, Mckesson, and various other programs. Analyzes and conducts staffing models with the understanding of hospital based medicine.

Hospitalist and Staffing Coordinator

Built API ShiftSelect Program and transitioned Hospital to paperless staffing. Designed implementation of the program, serving as the Functional System Administrator/ Product Manager. Educate new Directors, Supervisors, Hospitalists, and employees in use of application and serves as point of contact for all software data. Design consists of strategic, workflow, business development, and marketing. Facilitates core scheduling, requests for time off, post open shifts, award shifts and maintains audits.

Public relations for Hospitalist such as; pharmacy, home health facilities, and Physicians’ offices. Maintains daily reconciliation of patient charges, check requests, and payroll for Hospitalist. Continuum of Care facilitating TER death certifications, APEX billing, and credentialing. Serves as the scheduling coordinator for all Hospitalists daily staffing and meetings.

Ability to assess data reflective of the hospital census and interpret the appropriate information needed to assign the staff to a correct department within their credentials.

Coordinate staffing program with assigned departments and maintain staffing software. Manage staffing payroll control, supplies, coordinate PRN schedules, and find coverage to fill core holes in the schedule system.

ICU Unit Coordinator/ Telemetry Technician – July 2014 –April 2015

Carrus Specialty and Rehabilitation Hospital – Sherman, TX

●Monitor electrocardiogram by interpreting heart rhythms, examining patient’s blood pressure, heart rate and respiratory data.

●Implement Physician orders; maintain patient’s records, laboratory data, thinning charts, make appointments and numerous clerical duties.

●Facilitate my organization skills by breaking down discharge patients charts by assessing completed medical records and coding by using a color-coded system to flag missing medical records items and ensure all orders are time, dated and signed.

Medical Assistant – August 2013 – June 2014

Texoma Dermatology – Sherman, TX

●Accessed patients with various skin conditions with skilled knowledge of dermatological conditions and treatments.

●Experienced in maintaining high level of care in a fast paced environment including: reviewing

charts; prepping patients for surgery; administering local anesthesia; removing sutures; assisting Physician during various surgeries.

●Administrative functions include: completing appropriate forms and treatment instructions for patients; pathology and lab interpretation, educate patients regarding their prescribed post-operative treatment; maintain proper upkeep and cleanliness of exam rooms; handle patient phone calls regarding questions and concerns.

Admission Coordinator – December 2012 – August 2013

Mays Home Health – Sherman, TX

●Creatively implemented marketing activities that included interfacing with potential and current referral sources such as Physician practices, hospitals, clinics, Elderly housing, case managers, etc. while promoting the company’s unique services in the community.

●Demonstrated ability to organize multiple tasks, work independently and build professional relationships to generate admission.

Physical Therapist Technician – September 2012 – December 2012

Peak Physical Therapy & Sports Medicine Center – Sherman, TX

●Assist Physical Therapist though exercise and related therapy measures.

●Administer active or manual therapeutic exercises, therapeutic massage, ultrasounds, blood pressure and other various treatments.

Sales Manager/ Event Coordinator – May 2011 – June 2012

Tanglewood Resort and Conference Center - Pottsboro, TX

●Managed problem resolutions concerning marketing as well as contracted high increase in sales revenue for social and business events.

●Coordinated numerous events with immense detail and produced banquet event orders through both Delphi and SMS computerized event management systems.

Technology Skills

Adobe InDesign, Photoshop, MS Office, Outlook, DreamWeaver- Web Design, McKesson, VitalSigns, API ShiftSelect; various Internet tools/ programs

Volunteer and Additional Skills

Nautilus Fitness (2011-present) -Personal fitness trainer, body building, health/ wellness counseling, and group fitness instructor.

Wesley Foundation at Western Michigan University (January 2011 – May 2011) -Constructed an advertisement campaign and coordinated church and alumni events with tight deadlines.

Parent and Family Program at Western Michigan University (May 2010 – December 2010) -Overseen the planning, implementation, and logistics of the scheduled community events. Developed and distributed advertisement while expanding my time management and organization skills with tight deadlines to execute the events.

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