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Customer Service Manager

Hogansville, Georgia, 30230, United States
February 09, 2018

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Certification in cpr, first aid, non-violent crisis, medication management, alcohol/drugs recovery and problem solving, I have extension knowledge regarding many community resources throughout the community. Training in numerous areas of advocacy, disability awareness/ mental wellness and drug and alcohol recovery. Strong ability to multitask and have great people skills.


National church residences March 2016-Present

Service coordinator I Hours per week: 40

My duties are to include but not limited to empowering residents to be self-sufficient as possible. Works in conjunction with the property manager. Maintain a mutual respectful collaborative relationship. Provides general service management including intake, education and referral of residents to service providers in the general community. My services includes; Counseling-meals on wheels, Financial assistance-other needed services, Home health aides-preventive health screening,Homemaker-transportation, Develop a resources directory that includes a listing of state and/or local services that residents can contact for assistance. This includes services to families, children, individuals who are elderly, persons with disabilities, and emergency assistance.

New Horizons August 2012-Present

Social Service Technician II / Ralston Services I Hours per week: 40

My duties are to include but not limited to working with adults of varying ages who have a long term disability, their families and nature support networks and the agencies and professionals providing services to these persons. Duties also included assisting the Ralston with the needs of family members, managing crisis, coordinating planning, linking to appropriate resources, managing medication, educating on illness and teaching daily life skills.

New Horizons April 2010-August 2012

Group Facilitator I Hours per week: 40+

My duties included providing daily lesson plan on life skills to include, social wellness, emotional wellness, physical wellness, mental wellness and environmental wellness. Attend weekly meetings with the director of the program and assist with crisis if needed. Conducts group sessions such as workshops and courses to support skill acquisition and build on current skills.

New Horizons October 2009- April 2010

Residential Group Home Manager I Hours per week: 40

My duties are to include but not limited to working hand and hand with home lead personnel, conducting weekly home checks, assist with medication management, appointments, grocery shopping, cooking and safety of the home and individuals. Duties also includes being responsible for overall program of a group home with up to 10 adults, supervise all staff at the house and provide coverage as needed.

New Horizons May 2006- October 2009

Social Service Technician I Hours per week: 40

Work directly with clients, many who face multiple physical, cognitive, situational and/or emotional barriers to live independent in the community. My goal was to educate on maintaining a clean environment, recognizing and utilizing appropriate coping skills, ability to manage life stressors, recognize appropriate community resources and manage monthly finances.

New Horizons June 2004-May 2006

Placement Coordinator I Hours per week: 40

My duties include but not limited to assisting with linking and finding adequate housing through utilization of the internet, Columbus ledger, community flyers and word of mouth. I assisted individuals with conducting phone calls, gathering information, getting lights turn on and viewing of available units.

New Horizons September 2000-June 2004

House Parent Hours per week: 40

My duties included but not limited to teaching skills to assist with managing daily living, such as making beds, sweeping, moping, washing dishes, grocery shopping, paying bills, administering medication, teaching coping skills, assisting with doctors appointments, utilization of public transportation, bathing, washing clothes and safety of household supplies.


Working closing with other staff, being a team player,providing crisis management, utilization of a printer, fax, shredder, scanner, copier, microsoft words, excel and utilization of verbal and non-verbal communication.

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