Customer Service Data Entry

Sharlene R. Smith

*** ******* ****, ********, ** 06242 860-***-**** ac4evu@r.postjobfree.com

Professional Summary

Conscientious and self-motivated individual offering extensive office experience, strong work ethics and the proven ability to develop good rapport with the public. Excellent time management skills: stay organized and on schedule to meet deadlines by multi-tasking and prioritizing. Learn quickly and take direction well. Adapt quickly in fast-paced settings. Proficient in Microsoft Word, Excel and Outlook.

Qualifications:

Staff Support Customer Service Special Events Scheduling

Office Reception Data Entry Telephone Etiquette Recordkeeping

Written Communication Transcription Payroll Processing Meeting Planning

Employment History:

Admin. Assist/Customer Service/Receptionist, Crabtree & Evelyn, Woodstock, CT (5/17-11/17)

• Responsible for greeting visitors and employees, answer phones and open mail.

• Assist finance with scanning and attaching financial invoices in SAP.

• Assist with putting financial invoices in numerical and alphabetical order.

• Responsible for miscellaneous projects for various departments when asked.

Customer Service/Front Desk Greeter, American Job Center, Danielson, CT (3/15–5/17)

Greet clients entering center, determine reason for visit and provide information about services. Register new members. Answer a multi-line telephone.

Enroll clients into workshops, print rosters and provide evaluations to workshop leaders.

Fax, scan and copy documents for clients and staff.

Assist individuals on center computers. Keep flyers and bulletin boards current.

Seasonal, Omni Fulfillment Associate, Kohl’s, Willimantic, CT (10/16-12/16)

Responsible for picking items for customer orders from the web site via a bluebird.

Packing customer orders for shipment.

Responsible for replenishing items from the stockroom to the floor.

Customer Service Associate, Sears Hardware and Appliance Store, North Windham, CT (2014–2016)

Completed sales transactions at registers and kept front-end organized. Assisted customers to apply for store credit cards.

Assisted with replenishing inventory.

Assisted department staff with signage.

Temp. Interim Coordinator – Board of Directors, UCONN Alumni Association, Storrs, CT (2013–2014)

Scheduled Alumni Association Board of Director, Executive and Nominating Committee meetings. Acted as liaison for the President of the Board of Directors, staff members and Interim Executive Director.

Coordinated logistics for committee meetings – location, room set-up, AV equipment and refreshments. Took, transcribed and distributed meeting minutes. Set up conference calls.

Processed payment invoices for all meetings.

Covered the front desk – greeted and directed guests and answered incoming calls.

Smith Page 2

Program Assistant, UCONN English Department/CT Writing Project, Storrs, CT (1999–2012)

Prepared offer letters for the Leadership Council and guest speakers, processed payroll for temporary and student employees. Maintained income and expenses for three separate budgets, prepared bank deposits and invoices to vendors, using correct account.

Arranged travel, travel advances and travel reimbursements,

Scheduled meetings, organized all logistics for two annual special events, including stipends, food and housing for Summer Institute participants and Connecticut Student Writers magazine winners.

Assisted with preparing two annual reports.

Updated forms and maintained filing systems.

Maintained office equipment and office supplies.

Supervised student staff.

Education

Eastern Connecticut State University, Willimantic, CT

Bachelor of Science: Business Administration

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