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Customer Service Administrative Assistant

Location:
Atlanta, Georgia, United States
Posted:
February 09, 2018

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Danielle Hurt

*** ********* *******

Stone Mountain, GA 30088

248-***-****

ac4ev6@r.postjobfree.com

PROFESSIONAL OBJECTIVE:

To obtain an entry level position in a field of law that utilizes both my academic and employment background.

EDUCATION:

Oakland Community College, AH, MI Business 2012-2014

Oakland Schools Technical Campus, Wixom, Michigan 2010-2012 Business Management, Marketing and Technology

West Bloomfield High School, West Bloomfield, Michigan

College Preparatory 2009-2012

SKILLS:

Sales

I have worked in Retail as a cashier selling a variety of items

Telemarketing for a news company

Handling cash transactions counting down drawer after work

Customer Service

Certified by the National Retail Foundation in Customer Service

Responsible for taking care of customer concerns

Managed customer questions and concerns both in person and over the telephone

Claims adjusting for blue cross blue shield

Over the phone question and concerns insurance claims calling doctors for customers

Computer Applications

Proficient in Microsoft Office ( Word, Excel, Power Point, and Outlook)

Updated scheduling for records

Data entry information of sensitive nature

Planning

Keeping scheduling for doctors and patients

Designed educational activities to aid in child development

Maintained schedule provided by parents

WORK EXPERIENCE:

CSR Nationstar Mortgage, Duluth, GA 2016-2018

CSR BC AT&T, Dunwoody, GA 2015-2016

CSR Blue Cross, Troy, MI 2014-2015

CSR Lowes, Bloomfield Hills, MI 2013-2014

Administrative assistant Dr. K Dermatology, W Bloomfield, MI 2010-2013

CERTIFICATIONS, ACTIVITIES AND HONORS:

Certification from National Retail Foundation in Customer Service

Certification from National Retail Foundation in Business Sales

Multiple rewards for quality and customer service 2015 in the call center blue cross



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