Customer Service Administrative Assistant
Resume:
Danielle Hurt
Stone Mountain, GA 30088
****************@*****.***
PROFESSIONAL OBJECTIVE:
To obtain an entry level position in a field of law that utilizes both my academic and employment background.
EDUCATION:
Oakland Community College, AH, MI Business 2012-2014
Oakland Schools Technical Campus, Wixom, Michigan 2010-2012 Business Management, Marketing and Technology
West Bloomfield High School, West Bloomfield, Michigan
College Preparatory 2009-2012
SKILLS:
Sales
I have worked in Retail as a cashier selling a variety of items
Telemarketing for a news company
Handling cash transactions counting down drawer after work
Customer Service
Certified by the National Retail Foundation in Customer Service
Responsible for taking care of customer concerns
Managed customer questions and concerns both in person and over the telephone
Claims adjusting for blue cross blue shield
Over the phone question and concerns insurance claims calling doctors for customers
Computer Applications
Proficient in Microsoft Office ( Word, Excel, Power Point, and Outlook)
Updated scheduling for records
Data entry information of sensitive nature
Planning
Keeping scheduling for doctors and patients
Designed educational activities to aid in child development
Maintained schedule provided by parents
WORK EXPERIENCE:
CSR Nationstar Mortgage, Duluth, GA 2016-2018
CSR BC AT&T, Dunwoody, GA 2015-2016
CSR Blue Cross, Troy, MI 2014-2015
CSR Lowes, Bloomfield Hills, MI 2013-2014
Administrative assistant Dr. K Dermatology, W Bloomfield, MI 2010-2013
CERTIFICATIONS, ACTIVITIES AND HONORS:
Certification from National Retail Foundation in Customer Service
Certification from National Retail Foundation in Business Sales
Multiple rewards for quality and customer service 2015 in the call center blue cross
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