Customer Service Administrative Assistant

Christine Kearney

** ***** ***

Franklinton, NC *7525

Phone 919-***-****

Cell 252-***-****

Well qualified Administrative Assistant, Customer Service and General Clerical person with over 15 years of experience in a high pace and fast-volume atmosphere. Proven ability to deliver high quality work and excellent customer service satisfaction. Areas of strength include:

•Microsoft Word

•Microsoft Excel

•Microsoft Office

•Microsoft Access

•Answering Phone

•Greeting Visitors

•Help customer with complaints and problems

•Creating Report for Chief of Police and Officers

•Entered Citation and Speeding Tickets

•Dispatch Officers

•Data Entry / Alpha and Numeric

•Filing and Faxing

•Copying

•Proofreading

•Distribution of mail

•Loan Modification

•Short Sale

•Repayment Plan

•Deed in Lieu

•Collections

EDUCATION: Franklinton High School, Franklinton NC

Vance Granville Community College, Louisburg NC

Course Studied: Medical Office Administration

Work History

RemX Employment/Mckesson – Cary, NC 11/2017- 01/2018

Benefit Investigation

Verified benefit and eligibility insurance for patient, preform Data Entry, verified for Dr. office patient having the injection Lucentis. Update any changes to patient profile.

NC Temporary Solution/DHHS-Raleigh, NC 05/2017-09/2017

Receptionist

Maintain the front desk receptionist area, unlock and lock front doors, greet visitors, guest badges, answer phone, schedule conference rooms, prepare, date stamp incoming and outgoing mail, login and logout contracts, front desk log book, contract log books, projector, login and logout projector.

NC Temporary Solution/Dept of Treasurer-Raleigh, NC 03/2017-05/2017

Call Center Rep

Assist customer with Orbit, password, username, security code, answer any question regarding their retirement, request forms to be mailed or faxed, send out 1099R tax forms. If there has been death assist with docs needed.

Seterus/IBM Call Center – RTP, NC 04/2011-07/2016

Customer Service Rep

Assist Customer with question regarding their loan, verified contact and demos in MSP, set up payment for customers, answering any question if payment was applied incorrectly. Answer any question pertaining to escrow or PMI insurance. Advise of any notes regarding loan modification, short sale or DIL. Advise of what type of mortgage customer is on, Step Rate, Fixed Rate or Adjustable. Request any type of task in MSP such as payoff, escrow analysis, dispute with credit bureau. Advise customer of different type of payment program that is available to bring loan current, advise of mailing address to mail payment, send in written request to correspondence dept for dispute.

Adecco Temporary – Six Fork Rd, Raleigh, NC 08/2010-04/2011

Call Center Rep For IBM/Seterus

Customer Services, updating info for customer, collections. Checked to make sure all docs received for any type of modification program, short sale or deed in lieu. Assist customer with repayment plans, PMI insurance questions,

NC State Temporary Solutions, Raleigh, NC 03/2008-05/2009

Wake Board of Election

Data Entry Clerk

Alpha and Numeric data entry for candidate running for electoral office. Entered info who pledges the campaign funds, Filing and faxing. Running off copies for supervisors.

Franklinton Police Department, Franklinton, NC 02/2003-09/2007

Administrative Assistant

Answer phone, greet and assist customer with problems or question they had concerning police matters. Filing, faxing, dispatch officers for 911 calls. Planned luncheon and schedule monthly meeting for Chief of Police. Entered incident, accident and citation reports in police pak. Collected payment for water bills. Bank deposits. Type report for Town hall meetings. Entered work order and make sure they were handed out to appropriate employee.

Underwriter Laboratories Inc., Northbrook, IL 02/1999-01/2003

Administrative Assistant

Type reports, Proofread reports for engineers, answer phone, closing and mailing of documents. Greet visitors, directed visitors to right engineer department. Distribution of mail, cover receptionist area for breaks and lunch.

Caremark Pharmacy, Lincolnshire, IL 04/1997-01/1999

Customer Service Rep

Call center for inbound and outbound calls, order over phone for bio-tech medicine for aids and cancer patients. Check order to make sure order were correct, answer any questions or concern for customers pertaining to medication. Checked to find out when order would be shipped out. Transfer calls to pharmacist when customer had questions concerning matter needed to be address by pharmacist. Also pulled and order from assembly line and packed then to be shipped out. Meter mailed when need.

PopCorn Factory, Libertyville, IL

Order Picker

Pulled order and put on assembly line to be shipped out, packed order, mailed out federal express. Worked on the assembly line and made sure all order were correct and fully completed.

Available upon request.

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