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Sales Customer Service

Location:
Fort Lauderdale, Florida, United States
Posted:
February 09, 2018

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Resume:

Norman Ghanem

Cell: 954-***-**** Email: ac4euu@r.postjobfree.com www.normaninfo.info

PROFESSIONAL SUMMARY

I am seeking a position with a growing organization where I can practice my experience in national and international business relations, globalization, capital markets, business diplomacy, economic analysis, project management, leadership, B2B, customer relation management (CRM) and new business development. My background and experiences are comprised of B2B Marketing, Retail, Inventory Control, Advertisement, Business Safety, Security, and Asset Protection. Also, Staffing, Training, Public Relations, and I consider myself a continuous work in progress. I am always seeking new ways to challenge myself and learn new and different things. I am a goal-oriented professional possesses strong communication and interpersonal skills, effective critical thinking, organizational and planning experience, also strong work ethic with demonstrated success in both teamwork and individual situations.

PROFESSIONAL CAREER EXPERIENCES

Lou Bachrodt- Coconut Creek

[2015-2017/ Business Development and Service Advisor

In less than 2 months of BDC work I led the whole team in number of appointments and sales.

The owner asked me to take a new job as a Service Advisor.

In 3 months, I led the whole department in Total Sales, Customer Pay, and off course in Profit.

Monaco Motors- Deerfield Beach

[2007-2015/ Service Manager/ Deerfield Beach, Florida]

In addition to hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers -all while attending full time school.

I Created goals and objectives for the service department, which includes an annual operating budget and a marketing plan to promote new and repeat business.

I provided training on administrative policies and procedures for all department personnel. I Encouraged technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the various automotive manufacturers

I maintained the highest Customer Service Index (CSI) rating from customers by handling customer complaints immediately and according to company policy.

I was responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records.

EZ $ Inc. - Deerfield Beach

[1998-2007/ Sales Manager / Deerfield Beach, Florida]

Accomplished the company’s objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.

communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

I achieved marketing and sales operational objectives by contributing marketing and sales information, recommendations and deliveries to more than 500 retailers in Broward and Palm Beach county, including strategic plans and reviews to more than 4000 items sold and distributed by EZ $ Inc.

Ghanem Inc. – Boca Raton

[1982-1998/ Director and controller / Boca Raton, Florida]

Ghanem Inc. started as a national and international company. It was intended to export from the United States to the West African countries.

From the start Ghanem Inc. simultaneously acquired a gasoline service station.

In addition to its success in shipping textiles to West Africa, Its first gasoline station sales increased by more than 60% in the first seven months of operation.

Amoco Company Immediately offered the Ghanem Inc. another location free of charges with three months free rent.

The second location was supposed to pump 150 thousand gallons per month; in the same year the number of gallons pumped surpassed the 350 thousand gallons per month. The sales for that year surpassed the $6 million Dollars.

Amoco thereafter offered another station and another one later totaling four locations.

I had a team for more than 30 people working different shifts; 7 days a week, and 24 hours a day.

Few years later Ghanem Inc. co-partnered with Novik inc. a New York textiles Company in the structure of "All textiles Inc." this new formed corporation total sales surpassed the 5 million Dollars in one year.

Ghanem Inc. sold the gasoline stations, signed a contract with BASF for the sales of automotive paints and colorants to the third world, and later another contract was signed with Du Pont for the sales of Titanium Dioxide also to the third world.

Ghanem Inc. thereafter formed Nova Enterprises a Delaware Corporation that successfully signed a contract with Sears and company to build Service Stations and Convenient Stores in the majority of Sears’s stores in the United States and Mexico.

Ghanem Inc. acquired an auto part store in Boca Raton

EDUCATION

MBA – Master in Business Administration (2015) 3.14 Graduate – University of Phoenix

Bachelor of Science – Computer Science (2013) 3.50 Graduate – University of Phoenix

Associate of Art – Computer Networking (2012) 3.54 Graduate – University of Phoenix

LANGUAGE SKILLS

Fluent English

Fluent Arabic

Conversational in French

PROFICIENCY

Microsoft Office® Programs, Microsoft Office Suites (Word, Excel, PowerPoint, Access, Outlook)

Reynolds and Reynolds®

Auto/Mate®

I developed an enterprise (EFT) Electronic Funds Transfer Server called EZ Fund™



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