Customer Service Representative

Nicole Otton Allbee

Cell: 210-***-****. ***********@*****.***

I read with interest your posting for your open position. I believe I possess the necessary skills and experience you are seeking and would make a valuable addition to your company. As my resume indicates, I possess more than 8 years of progressive experience in the office assistant field. My professional history includes positions such as customer service representative at CORE Brands as well as Bookeeper at LPD Bookkeeping.I have attached my resume for your review and I look forward to speaking with you further regarding your available position. Sincerely,

Nicole Otton Allbee

Nicole Otton Allbee

Cell: 210-***-****

***********@*****.***

My goal is to obtain a full time position in a company where I can utilize my administrative, customer service and sales skills. My diverse work experience has strengthened my skills in: Retail

& Sales • Customer Service • Writing & Editing • Training & Group Leadership Human Resources • Office Management & Administration • Multi Tasking • Data Entry PROFESSIONAL EXPERIENCE

LPD Bookkeeping & Accounting Services Eagle River, AK March 2015

• Worked with multiple clients

• Payroll, Federal/State taxes, Trust accounts, Retainers,

• Billing, Invoicing

• Trial Balance, Bank reconciliations, profit and loss Light Bulbs Unlimited Encinitas, CA July 2014 to December 2014 Store Manager

Managed 6 employees

Payroll, GL, Quickbooks, Wells Fargo Business Account, Profit and Loss,

Sales of product

Inventory

Liquidation

EATON LEONARD Vista, CA March 2014 to July 2014

Accounts Payable coordinator

• Processing invoices for vendors

• Assist with all other office administrative duties, including General Ledgers, Bank Reconciliati Worked with different software’s, QuickBooks, Cougar MT, Business Software (French software) Created reports in excel pulling data, and graphing. CORE Brands Petaluma, CA May 2012 to February 2014 Customer Service Representative

• Data entry, processing orders for distribution and retail, Best Buy, Guitar Center, Amazon.

• Trained new employee’s on sop, store policies, services. Performed filing, data management, drafting and editing short office memos.

• Assist with all other office administrative duties.

• Worked with different software’s, EMAX, NetSuite, Great Plains, Commerce Hubs, and IBIS.

• Processed international Canada orders, getting all the proper paperwork to ship out of country.

• Created reports in excel pulling data, and graphing. The AVC Group Carlsbad, CA May 2012

Customer Service Representative

• Assist customers with returns, purchasing products. Assist with new employee training including, services, financing options and register operations.

• Assist clientele as they enter office and via phone. Perform filing, data management, drafting and editing short office memos. Assist with all other office administrative Wal Mart Oceanside, CA June 2011 to September 2011 Asset Protection

• Helped manage the shrink loss of the company and made apprehensions of theft. Helped with internal investigations.

• Assist customers with returns, purchasing store protection plans and service packages.

• Worked with associates on awareness of high theft items. Managed risk control and safety within the company, provided customer service.

• Worked with law enforcement on theft, counterfeit money, and burglary. Sam’s Club San Diego, CA February 2010 to September 2010 Overnight Stocker

• Helped manage the processing of incoming cargo and placing product. This was a high stress work environment which required fast thinking, accountability without overshadowing.

USMC San Diego, CA July 2005 January 2010

Office Clerk & Legal Assistant Clerk

• Managed office reports and processed service records for the command, wrote letters and produced.

Combat Veteran, Operation Iraqi Freedom

• July 2006 February 2007.

Skills strengthened and applied: writing and editing, public speaking, office management, customer service, data entry, critical thinking, and multi tasking, administrative work. AWARDS

• Six Letters of Appreciation, United States Marine Corps

• Navy Unit Medal of Accommodation

• National Sea Service Award

Salary

$45,000

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