Customer Service Administrative Assistant

Bonita G. Gardner

*** ********* **.

Jeffersonville, Indiana 47130

812-***-****-Evening Phone

812-***-****-Cell Phone

**************@*****.***

Country of Citizenship: United States of America

Veteran’s Preference: No

Registered for Selective Service: I am a female therefore I am exempt from registering with the Selective Service.

Highest Grade Completed: 12-Diploma

ICTAP Eligible: No

Availability: Job Type: Permanent

Work Schedule: Full-Time

Desired Location: US-IN

US-KY-Louisville

Work Experience:

Amazon 11/12/13 - Present

900 Patrol Road Salary: 38,000 USD/Year

Jeffersonville, Indiana 47130 Hours/Week: 40

Associate

Supervisor: Trevor Baggley

Okay to Contact this Supervisor: No

Duties: Stowed inventory by one piece flow method, using scan gun in a timely and efficient manner. : Picked inventory by one piece flow method, using scan gun ensuring product is correct, in a timely and efficient manner. Cross-Trained Departments: Dock – loading trucks inducting and spirals. AFE – Packed by scanning into computer ensuring order was correct, packing and placing on conveyor. Re-Bin orders. Mezz – Packed single and multiple orders. ICQA – Simple bin count using scan gun in a timely and efficient manner, ensuring product inventory was correct. Pick-Pack – Picked single order shoes using scan gun ensuring product is correct and not damaged.

Laid Off – Bureau of the Census 07/26/13 - 11/12/13

Bureau of the Census 04/2006 – 09/2011

1201 E. 10th Street Salary: 28,000 USD/Year

Jeffersonville, Indiana 47130 Hours/Week: 40

Statistical Clerk Series: 1531

Supervisor: Nikki Zahn 812-***-****) Pay Plan: GG Grade: 04

Okay to Contact this Supervisor: Yes

Telephone Unit Surveys included were FEFU, TQA and CGES – Customer Service – Respond to internal and external customers, stakeholders and the public in a highly professional, ethical and confidential manner, demonstrating competence, credibility and respect. Interviews were conducted following sponsor and telephone center guidelines. Data was entered in computer accurately and consistently. Made and received calls in a pleasant and professional manner, completing interviews in a manner that resulted in quality data and high response rates using discretion and sensitivity when dealing with reluctant respondents. Production statistics were maintained at an acceptable level as compared to facility average. Classroom training programs were completed based on survey requirements. CBT’s and self-studies were completed as required and by established deadlines. Survey manuals and procedures were utilized for completing work training and self-studies. Consistent in turning in a completed JARS sheet for each day worked. Quality of all products demonstrated attention to detail, thoroughness and accuracy. National Survey of College Graduates Survey – Sorted and edited survey form to ensure minimal failed edits during keying process. Reassigned to Building Permits where my duties included keying of Annual Survey and Monthly Survey forms. Resolving failed edits via phone calls with respondents. Received in-coming calls from respondents in regards to surveys ensuring data was received and processed correctly.

MAC Construction and Excavating, Inc. 12/1998 – 02/2004

1908 Unruh Court Salary: 35,000.00 USD/year

New Albany, Indiana 47150 Hours/Week: 40

Risk Management/Safety Coordinator

Supervisor: Jeannie Unruh 812-***-****)

Okay to Contact this Supervisor: Yes

Conducted accident investigations, obtaining all necessary accident reports, photographs and locate information from supervisors, police (where appropriate), issuing reprimands and/or recommendations when needed. Input of all claims into database, coordinating with insurance company and attorneys when not self-insured. Attended all meetings in regards to lawsuits and claims as well as pre-construction and post-construction, weekly management and quarterly safety meetings. Resolution of self-insured claims including correspondence and telephone communications, obtaining signed release at closure. Supervision of locate procedures to ensure all company policies and procedures were being adhered to. Maintained blasting logs, auditing, inventory, ordering and movement of explosive magazines and materials within magazines. Ensured all Federal and State Regulations and guidelines were being met. Developed and implemented company procedures for blasting operations Trained personnel for back-up in procedures and field inspections to ensure all policies, procedures and regulations were being met and to promote Safety Awareness and well-being on site. Assisted in the development of Safety Program. Monitored Safety Program and safety statistics to recommend course of action to be taken. Filed for Federal and State permits and licenses to blast for Corporation. Maintained inventory of Risk Materials – Photos, videos-pre- and post-construction, diaries on a daily basis. Issued diaries and read daily to ensure no problems were being documented for follow-up or help. Filed in appropriate job files. Ordered and maintained all safety supplies and equipment (6-gas meters, confined space entry, GPS Systems). Safety Incentive Coordinator – Determined who would be awarded cash incentive for personal, job safety and other incentives deemed noteworthy. Updated Safety Manuals, MSDS Manuals, scheduling and attending all training for field personnel in-house and off grounds. Maintenance of schedule and log of all training, as well as New Hire Safety Orientation.

Abel Construction Contractors 05/2003 – 10/2003

3401 Bashford Ave.

Louisville, Kentucky 40218 Hours/Week: 30

Safety Inspector

At Ford Motor Company, was sub-contracted as a safety inspector which included job site inspections of all sub-contractors ensuring all Safety Guidelines and procedures, as prescribed by Federal, State, and Ford Motor Company, were being adhered to throughout the plant.

Presnell Associates, Inc. (QK4) 07/1994 – 12/1998

717 West Main St. Salary: 25,000.00 USD/year

Louisville, Kentucky 40202 Hours/Week: 40

Administrative Assistant

Supervisor: Nancy Haley 502-***-****)

Okay to Contact this Supervisor: Yes

Responsibilities included word processing, filing, mail processing, and switchboard relief. Assisted in the preparation and submittal of proposals for Marketing Department. Copied blueprints with print machine, troubleshooting problems as they arose. Was also loaned to Louisville and Jefferson County Metropolitan Sewer District (MSD) four to six hours a week in the capacity of Technical Secretary under the direction of Ms. Carolyn Williams in the Engineering Department. Sole secretarial support for Jeffersonville Office (ten people). Secretarial support for Planning Department under the direction of Mr. David Wright, PE, AICP, Executive Vice President, to include: Transportation Studies, Environmental Impact Statements, Compliance Plan for the City of New Albany to include input of all smoke tests and manhole reports, verification of all pictures and maps and coordination of report to be submitted to EPA and IDEM. Secretarial support for Caesars Riverboat Casino to include correspondence and submittal of plans, Traffic Studies, Contract Documents and Technical Specifications for the Wastewater Treatment Plant, as well as Sanitary Sewer Collection System and Environmental Impact Statement. Submittal of all permits required from start to completion. Technical Specifications for the Town of English Wastewater Treatment Plant. Input and submittal of Bureau of Indian Affairs Bridge Inspections throughout the Eastern Region of the United States. When transferred to Indiana office, was also responsible for entire set-up of office to run independently from corporate headquarters, as well as contract administrative support.

Bureau of the Census (Federal job) 01/1988 – 07/1994

Jeffersonville, IN US Salary: 20,000 USD/Year

Statistical Clerk Hours/Week: 40

Supervisor: Karen VanVactor 812-***-****) Series: 1531

Okay to Contact this Supervisor: Yes Pay Plan: GG Grade: 04

01/88 – 09/88 – Analyzed and interpreted misreported data into usable information and pro-rated figures to adjust data utilizing proper procedures and reference materials. Data was input to a DEC System and output to report forms. Other duties included receiving, sorting, and distributing mail, calling delinquent farmers to collect data. 04/89 – 01/90 – B.J. Brandt, Supervisor, Telephone Unit – Telephoned delinquent companies and organizations to obtain data for census related surveys. 01/90 – 09/92. Vicki Hack, Supervisor SMQAB. Responsible for the verification of sampling and check-in of field re-interview materials, as well as Health Interview Survey Re-interview checking in including three (3) sets of controls. Performed research and editing in order to prepare census/survey, locator, interview future file and replacement materials. Telephoned appropriate areas to resolve sampling/survey problems. Was directly responsible computing, calculating and transcribing statistical data checking for discrepancies in address control file and registers, also locating missed census units.

Education:

Jeffersonville High School – Jeffersonville, Indiana – High School Diploma

1978

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