KHARINA ROSARIO

**** **** **** ***

ORLANDO, FL *2808

Phone: 321-***-****

Alt Phone:407-***-****

Email: ac4epf@r.postjobfree.com

Employment History

Customer Service Agent

**/**** - **/**** ***TGATE RESORTS 2801 OLD WINTER GARDEN RD, Ocoee, FL CUSTOMER SERVICES 03/2017 -12/207 Take phone call to make them vacations reservations to the customers under them membership agreetments .also take balance and fees payments. Offer and make updates on the sales packages. General Store Manager

04/2012 - 07/2016 Burger King ORLANDO, FL

Supervised restaurant and employees under Burger King Standards and protocol. Received company shipments. Conducted and withheld customer service moral. Assure and overlooked the sanitation and safety guidelines was meet on store foods and produce. Develop and trained staff on store procedures and policies. Prepared employee work schedules. Hire store personnel. Prepare a weekly and monthly reports regarding the P&L from my store making my goals successful.

Production Technician

09/2008 - 06/2009 Walgreen's Orlando, FL

Orlando, FL Order Scanning, labeling, packaged, and mailing medication for patiens Swing Manager

01/2008 - 09/2008 McDonalds S SEMORAN BLVD, Orlando, FL Supervised restaurant and employees under McDonald's standards and protocol. Received company shipments. Conducted and withheld customer service moral. Assure and overlooked the sanitation and safety guidelines was meet on store foods and produce. Develop and trained staff on store procedures and policies. Customer Service/ Sales

09/2003 - 07/2007 Simplicity Plan of PR Caguas, PR Answered calls concerning company services. Set appointments with customers for funeral arrangements. Close Sales deals on funeral services and cemetery plots. Abide and meet company set sales goals on a monthly basis. Customer Service

03/2005 - 03/2006 Atento of Puerto Rico Caguas, PR Caguas

Collect a payments. Make a plans, equipment and features changes. Take the customers claims. Resolve troubles with the equipments and the system.

Customer Service Representative

02/2005 - 03/2006 Atento of PR AVE MUNOZ MARIN, Caguas, PR Collect payments for client cell phone services. Input changes of plans, equipment, and feature to clients accounts utilizing in house application. Take customer claims and update information. Resolve and troubleshoot issues involving company cell phones.

Receptionist

08/2004 - 02/2005 Vigilantes Inc Santurce, Humacao, PR Take incoming calls and direct them to the appropriate worker. Granted access to guest and employees to designated areas. Checked security cameras in the company to ensure correct function. Set appointments with clients. Check incoming and outgoing mail and direct to the correct departments. Manager

04/2000 - 09/2003 Burger King Caguas, PR Caguas

Supervise the restaurant and the employees. Receive the merchandiser. Make the schedules. Make the inventory.

Reclute all the personal for my store. Be sure about the fresh and quality of the products. Make a training follow-up.

Increase the sales by a great service. Recived a company's highest sales in the first year up to 35 %.

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