ANJAN BARUA

Mobile: 905******* E-Mail: ac4emu@r.postjobfree.com

Objective

Seeking a position in a reputed organization where my extensive experience will be further developed and utilized through continuous upgrading knowledge skills in order to achieve higher efficiency in service industry.

Areas of Exposures/ Expertise

Data Management and Analysis

Customer Service

Business Development

Team Management / Training

Organizational Details

Since Sept’ 14 till date Regional Marketing MIS Coordinator and Sales Support Operation of Philips India Ltd. (Consumer Lifestyle), Kolkata. (Payroll – V5 Global)

Since April’ 12 to Sept’ 14 Regional Sales MIS Coordinator of Tata Teleservices Ltd, Kolkata, Saltlake, Sec V. (Payroll – IKYA Human Resources)

Since June’07 – March’ 12 with Bharti Airtel Services Ltd. Retention (Involuntary) and Collection.

Oct’05 – Jun’07 with Bharti Airtel Services Ltd., Customer Care Executive – QRC, Kolkata

May’03– Jan’ 05 with Nobel Network Pvt. Ltd. (DSA and LBA of Reliance Infocom), Sales and Service Engineer, Kolkata.

Key Deliverables

Preparing daily marketing reports by collecting, analyzing, and summarizing sales data,

Preparing and circulating daily based targets, productivity, man-days for ISP’s,

Performance analysis and tracking the productivity of the sales person’s individual wise,

Planning on low performance products,

Keeping track of daily online attendance of ISP’s,

Preparing Incentive and Commission Reports,

Preparing stock report based on Primary and Secondary sales data,

Preparing and publishing daily Planned and Actual Manpower Report,

Analyzing product wise monthly and quarterly sellout performance of the Dealers and Distributors,

Preparing and publishing Daily Demonstration Report,

Preparing Monthly Review Report and PPT for BM,

Preparing Monthly Review Report and PPT for Regional Marketing Head,

Preparing reports for HO as per requirement,

Planning and keeping track of the schemes launched for customers and ISP’s,

Coordinating with the vendors,

Coordinating with the Courier Agencies for timely delivery of the Marketing & Branding materials,

Filing the hardcopies of PO, Bills, Invoices properly

Managing the entire sales data for the East Region. Keeping track of the daily run rate and shortfall of the given target,

Preparing Sales Head performance report,

Monitoring daily sales plan,

Planning on low performance products,

Coordinating with Zonal Sales Head for improvement of sales,

Forecasting monthly sales target in the basis of current trend,

Keeping track of the daily orders picked up, logged and installed,

Coordinating with the cross functional teams to process the orders which gets hold due to different issues,

Analysis on revenue report,

Follow up with the Central Team for any type of discrepancies in the region report,

Managing daily tracking of the number of new orders booked by the sales team.

Processing the orders for new activation.

Keeping track of the rejected order, chocked/faulty DP’s.

Keeping track of the total numbers of the shifting cases (MSU wise).

Co-coordinating with the technical team to process the orders for installation which are rejected due to technical issues.

Keeping track on the order booking, rejection of the sales channel partners.

Daily circulating MIS of the total activation numbers, total pending cases and total rejection numbers.

Keeping track and flashing MIS (weekly basis) on dispatch of the duplicate bills to the customers.

Trainings Attended:

IE-CRM Application.

ACE Software for Customer Management.

Oracle Software Citrix (ARBOR) for Customer Billing & Product Packaging.

Process Training for Call Center.

Understanding of Billing Problem & Analysis.

Soft Skill for Retention Management.

Academia:

2003 Diploma in Electronics’ & Telecomm from The George Telegraph Training Institute, Kolkata.

2000 12th from Bangabasi College (W.B.C.H.S.E.), Kolkata.

1995 10th from Khalsa High School (W.B.B.S.E.), Kolkata.

Beyond Curriculum:

Love to watch television shows, reading books, listening to music and spending time with family.

Love to play football (Champion of the year 2010 at Merchants Cup Corporate Football Tournament), cricket and other outdoor games.

Personal Details:

Date of Birth: 5th April 1978

Address: Rampur (Baruapara)

P.O. – (M) Gobindapur, P.S. – Maheshtala, Kolkata 700141

Language(s) Known: English, Hindi & Bengali.

Place: Kolkata

Date:

(Anjan Barua)

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