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Customer Service Representative

Louisville, Kentucky, United States
15.00 hr
February 09, 2018

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Martina Pleasant

**** ******* ***

Louisville Ky 40215

502-***-**** ( home)


To obtain a challenging position within the healthcare or a business industry where initiative,

integrity and commitment to excellence are a important criteria for performance and advancement.

Wageworks: 11/2016 to 12/2016

Temporary: Kelly Services (seasonal)

Customer Service:

Initially enrolling Federal employee in they're HSA accounts

10/2002 to 11/27/2013

Patient Advocate: Retired

Family Health Centers: Portland, Iroquois, Broadway, Fairdale,

Enrolled,Coordinated and manage the Patient Assistance Program for all four clinics here in the city

for the Prescription Assistance Program.

Meet directly with patients to review for program eligibility.

Relay, collect, and process data obtain from patients for applications for pharmaceutical programs.

Developed and implemented a system that effectively handles thousands of clients.

Prepared monthly reports to schedule appointments and maintain patients records.

Handled and problem solved conflicts between the patients, physicians, the clinic pharmacy,

as well as the pharmaceutical companies And also correcting the problems concerning medication.

Conduct followup with patients and outlaying agencies in the community dealing with

the Patient Assistance Program.

Activity Coordinator 06/02 to 10/02

South Louisville Adult Daycare

Duties: Assisted the elderly, physical and mentally disabled patients, with daily living activities.

Planned and coordinate daily activity such games, reading, and outdoor activities.

Staff Residents Coordinator

Community Living Inc. 05/01 to 06/02

Duties: Assisted two clients in a home setting providing personal care. These function included

cooking, cleaning,bathing, and administering medication, in addition to completing a daily medical

log, incident report and progress notes.

Commercial Loans/ Special Handling 02/97 to 01/02

(Arms Loans) Customer Service /

Bank One Ky, NA/

Duties: Serviced all commercial/ business banking type loans, Adjusting ARM loans and the London

Index. Process letters of credits, hierarchy loans, and servicing charge-offs. Review and process re-

amortization, post financial transaction utilizing general ledgers, debit and credits tickets, frequently

traveled through out Kentucky and other states to assist with mergers and conversion of commercial


Senior Customer Representative

PNC Mortgage

Duties: Assisted customers with their mortgage account question, payments, homeowners, and escrow a

adjustment to quote new payment amounts.

Mortgage Specialist I / Customer Service Representative

1/89 to 06/95

Nations Bank Mortgage Corporation

Duties: Fulfilling request from customers and associates for a variety of financial documents such

as Notes held by the mortgage company. Processing wholesale notes and responded to request

submitted by attorneys to fax, documents transmit money grams and wire transfers,


American Institute of Business of Banking ( AIB)

Spencerian College 6 mos nursing course

Univ of Lou / Business & Banking

Jefferson Community College / Business


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