PROFILE

I am seeking to pursue a successful progressive career while maximizing my abilities to grow within a leading organization. To obtain a position that will enable me to use my strong organizational skills, and ability to work well with people.

EXPERIENCE

HOSPITALITY SUPERVISOR, WEGZ STADIUM BAR 2017-PRESENT

Handled customer complaints with an open mind and listening skills.

Coordinated events such as birthdays, corporate holiday parties through menu planning, and preparing well for a successful event.

Filled out detailed special request forms for birthdays, anniversaries, special events, etc. and ensure that all co-workers are informed

Maintained a professional and sharp appearance at all times

Assist in service planning and organization of group and special functions.

Received invoices from our suppliers, had them scanned, saved and inputted into a folder and excel spread sheet. I would get them ready to be signed and approved by the General Manager then sent off to head office.

LEAD HOSTESS, WEGZ STADIUM BAR 2015-2017

Welcomed visitors/clients by greeting them and catering to their inquiries and concerns.

Organized seating of guests prior to arrival using Guestbridge and Reserve Cloud.

Ensured that all special requests were met for the guest; including small children, food allergies, birthdays and anniversaries.

Ensured coverage of the hostess stand at all times never leaving the front door without a greeter.

Answered all questions regarding the menu and services of the restaurant with quick and exact information whenever required.

Lead by example, exhibit, to encourage and motivate WEG’s Values and Beliefs

HOSTESS, WEGZ STADIUM BAR, VAUGHAN ON 2012-2015

Warmly greeted guest upon arrival, thanked guests and invited them to return upon departure.

Effectively managed guest flow to maximize seating capacity

Maintained the entrance, doors and windows making sure the area is well kept and presentable.

Answered phones, took messages, made reservations and confirmed reservations day of and the following day.

Directed and answered phone calls in an appropriate and professional manner

Assisted in side jobs or miscellaneous administrative tasks as assigned by General Manager

EDUCATION

ST. JOAN OF ARC CATHOLIC HIGH SCHOOL 2007-2011

REFERENCES

Available upon request

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