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Customer Service Representative

Greeneville, Tennessee, United States
$12.00 hour and or $30,000 beginning salary
February 08, 2018

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Martha Lee


Greeneville, TN *****

<> 423.***.****

My last position I worked as a Licensed Tax Professional from 2006-2016. Seasonal work!

** ***** **** ******ence in Customer Service; Retail, Organization; I have work experience as an Administrative in Management and Organization, Auditing and Logistics Experience;


Licensed Federal Tax Professional

H&R Block - Greeneville TN - January 2006 to 2016, Scheduling, Office Procedures, Troubleshooting, Tax Specialist, Confidentiality, CS, Prepared Client's Taxes; Personal, Office, and Walk-in's; Answered Telephone, Filing, Fax;

Knowledge of Tax Laws (updated)

Used Calculator, Copier, Fax machine, Telephone; I worked as the Office Manager for the (2014) Season.

Volunteer Work

(Temporary Fill In)

Coordinator for Non-Profit Org., CEDnet

Confidentiality, CS Knoxville, TN - March 2007 to July 2007

Membership Recruitment/ North East Tennessee Area

Called Potential Members in (33) Counties

Achieved Memberships, Contacted County Officials

Assembly Line Worker/ Production

TI Automotive Systems - Greeneville, TN - September 2002 to February 2005 Trained: Crimper, Leak tester, Press Operator, Titeflex Cutter, Stock Chaser, Inventory, Zoned Area

Customer Service


Citi-Commerce/Randstad - Gray, TN - August 2001 to January 2002; Received Incoming Calls, FAV/USAC (Ford Roadside Service), Dispatched Service, (Country Wide), Determined Members Safety and Need; Used; Windows, Acclaim System, Mapping Software

Compliance Clerk

Landair-Forwardair - Greeneville, TN - November, 1997 to October, 1999 Safety Department: Audited Drivers, Data Entry,

Scanned Driviers Log Sheets, Answered Telephone, Filing, Handled Customer Complaints Used; Fax, AS-400 Software & JJ Keller Software, Logistics, Fax Machine

CSR/Pharmacy Technician

CVS/Revco - Greeneville, TN - September, 1995 to March, 1999; Sales, Cashier, Answered Telephone, Pricing,

Filled Prescriptions, Inventory, Zoning, Customer Service Representative

Customer Service Rep,


Greeneville, TN - January, 1985 to August, 1995 Jewelry Dept.: Sales, Inventory, Training, Zoning,(seven yrs.); Electronics Dept.: Sales, Cashier, Zoning, (one yr.); Photo Lab: One Hour Processing, Chemical Mixture, Printing, Sales (two yrs.)

RA Manager

Rainbow Homes - Greeneville, TN - April 1990 to May 1991 Supervised Employees;(5-6)

Managed Adult Resident's w/Life Challenges; (10-13) Managed Monthly Budget/ Household

Issued Medicines; Assigned Chores/ Residents

Shopped for Resident's/ Appartment Clients;

Assistance w/ Personal Checking Accts.,/ Shopping


Bachelor of Science, Business/Organizational Management, Tusculum College - Greeneville, TN

2006 to 2011

Certificate/Certification in Data Typist Course/ Office Education/ Completed (1110 hrs), Greeneville-Greene County Technical Center - Greeneville, TN 1981 to 1982

High School Diploma

Greeneville High School - Greeneville, TN

September 1970 to June 1971


CSR, CSA, Sales, Retail, Management, Supervisory, Training; Computer Skills; Personal Laptop, Microsoft Office Word 2007; Word, Power Point, Microsoft Work; Word Processor, Task Launcher, Knowledge of Excel, One Note 03;

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