Customer Service Manager

Jeffrey B. Alley

***B West Forrest ST Harlem GA *0814

Phone: 706-***-****

E-mail: ************@*****.***

Objectives

To obtain a position in which I can use my knowledge of management, equipment operations and general plant operations.

Experience

Team Manager (2000 –2014)

Advance Auto Parts (Thomson, Ga.)

Managed team of 30 professional equipment operators that move freight to pick-up and overflow locations.

Warehouse Manager (2014 - 2015)

Bennett Industrial Group (McDonough, Ga.)

Managed team of 9 professional equipment operators and 2 CSRs.

Shipping out finished product to customer

Supplying the plant with raw materials

Moving finished products to the warehouse

Coordinating movements between warehouse and off-site warehouses

Enter all payrolls for team members

Hiring and termination of employees.

Owner/Operator Alleycats This-N-That (2015-2016)

Thomson GA

Customer service

All finances of the store

Setting up the store

Purchasing

Crew Leader 2016-present)

Hayes Construction (Thomson GA)

Manage 2-3 employees

Construct screenrooms,sunrooms, decks, and room additions

Able to interpret plans from sketches and over the phone.

Skills

Served as mentor to junior team members

Experienced in production scheduling

Knowledge of quality control standards

Knowledge of 5S methodology

Knowledge of EXCEL, ACCESS, OUTLOOK EXPRESS, AS400, SAP

Operate reach truck, stock picker, single and double pallet jack, stand-up rider, forklift

Certified forklift operator

Mathematical reasoning aptitude

Supervision and training

Sound judgment

Computer-savvy

Calm under pressure

Complex problem solving

Can work well with others and independently with little to no supervision

Can stay focused to complete tasks at hand

Accomplishments

10 years of Leadership

Served as key contributing member to Leadership team

I started off as a MH2 and moved up through the ranks as a trainer, to a correction clerk, then to a supervisor, and on to team manager.

Safety council member and lead

Education

Vocational Degree

Thomson High School, Thomson, Ga. 1990-1993

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