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Customer Service Sales

Location:
Gatineau, Quebec, Canada
Posted:
February 08, 2018

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Resume:

Roberto Coletti

Via Colle Poria, * - ***** Anagni (FR) Italy

Cell Italy : 0039-349-***-****

e-mail: ac4ek5@r.postjobfree.com - Skype: roberto_coletti Linkedin: https://it.linkedin.com/in/roberto-coletti-28183031 SUMMARY

A business and technical professional with over 20 years’ experience in Program Management, Project Management, Sales and Consulting in the field of Information Technology. Expertise in managing projects within Information Systems, Customer Service, Distribution and Manufacturing environments. Solid background in directing programs to implement Enterprise Resource Planning

(ERP) and web based applications. Proven ability to bridge technology and business goals to provide productive solutions for clients. Ability to interface with key business units including Finance, Operations, Marketing, Human Resources and Engineering. Quick learner that adapts rapidly to emerging technologies. QUALIFICATION HIGHLIGHTS

General Management Software

• Client Relationships • Base html language

• Strategy Development • Base CMS administration (joomla, wordpress, prestashop)

• Process Improvement • Base autocad 2d

• Program Management • MS Office / Windows all version

• Project Management • Base Linux (centos OS, Ubuntu OS)

• General IT configuration & Management • WHMCS, cPanel/whm installation

• Print & MFC configuration • Base Adobe photoshop/illustrator

• Small Network administration • Web domain registration and configuration

• Hardware installation e management • Program Partners: Fujitsu, OKI ODP, Lexmark BSD

• Budgeting and Finance • Remote assistance

• smtp, imap, pop3 e-mail configuration • dhcp, ssh, telnet, protocol knowledge PROFESSIONAL EXPERIENCE

KEEPINHOSTING.COM, Montreal, QC, Canada Aug 2017 – Present CEO (Hosting and IT service company, Networking)

- Responsible for all business strategy and general business administration (purchasing, sales, clients)

- Managing customer base

- Hosting management (sales contact)

- Hosting support (knowledge cpanel, whm, WHMCS, dns, customer service, problem solving)

- General Sales & Service

SI.FE s.r.o Bratislava, Slovakia Nov 2016 – Present CEO (Hosting and IT service company, Marketing)

- Responsible for all business strategy and general business administration (purchasing, sales, clients) BULLFROG SRL, Anagni, Italy Jun 2013 – Present

CEO (Hosting and IT service company)

- Responsible for all business strategy and general business administration (purchasing, sales, clients)

- Managing customer base

- Hosting management (sales contact)

- Computer technician (windows xp, 7.8,10 - linux ubuntu, install printers and multifunction)

- Hosting support (knowledge cpanel, whm, WHMCS, dns, customer service, problem solving)

- General Sales & Service

ORION SRL, Anagni, Italy Mar 2009 – Jun 2013

CEO (Hosting and IT service company)

- Responsible for all general business administration (purchasing, sales, clients)

- Managing customer base

- Hosting management (sales contact)

- Hosting support (knowledge cpanel, whm, WHMCS, dns, customer service, problem solving)

- General Sales & Service

KRONOS SRL, Anagni, Italy 2003 – 2009

CEO (It service and office products company)

- Responsible for managing customer base

- Sales & Account Management

- General administration

- IT responsibilities

DATA COM SRL, Anagni, Italy 1999 – 2003

Accountant

- Responsible for bookkeeping, general adminstration and banking LDM SRL, Colleferro, Italy 1995 – 1999

Accountant / Manager/ Buyer

- Invoicing, bookkeeping, banking

- Responsible for purchasing, inventory control management

- Responsible for inspection / control of incoming merchandise EDUCATION/PROFESSIONAL DEVELOPMENT

Istituto Tecnico “g. Marconi” (Anagni, Italy)

• Accounting diploma (1995)

CISCO CCNA “Routing & switching” certification (in progress) Linux Essential “Certified” “http://lpi.org/v/LPI000381294/cnm99cjlzj”



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