Distribution / Warehouse / Operations Management

MICHAEL A. HAHN

***********@*****.*** – 414-***-**** – Jefferson, Wisconsin

~ Operations Management / Distribution Center Operations ~ Stellar 18-Year Track Record of Leadership Successes Award-Winning Accomplishments in Building and Sustaining Top-Performing Teams

“Mike is a strong performance manager. He is great at engaging and inspiring his team, all while holding them accountable . . . . . he was an integral part in improving the department’s productivity and culture.”

– Alex Krueger, former supervisor (currently VP & Officer Partner Services at Walmart eCommerce) Exceptional Management Skills In:

Staff Supervision / Hiring / Training Warehouse / Outbound / Facility Operations Workplace Safety Team & Coalition Building Order Fulfillment / Pick Pack / Receiving Inventory & Quality Productivity Improvement Cost Containment / Budget Management Staffing / Scheduling Multiple Facility Logistics Production / Operational Planning Continuous Improvement Technical Skills: MS Word, Excel, PowerPoint, ERP Systems, warehouse capacity management and productivity software.

PROFESSIONAL EXPERIENCE

SUDDATH RELOCATION SYSTEMS– Waukesha, Wisconsin - November 2016 – October 2017 An industry leader specializing in warehouse / logistics management, workplace solutions and relocation services. Operations Manager

Successfully directed and coordinated operations department through financially sound decisions while obtaining optimum quality through effective use of equipment, facilities and personnel. Responsible for all operations at two facilities.

Supervision and Staffing Supervised and directed all operations personnel including the Warehouse Managers, Inventory Control Manager, local dispatch, operations assistant, warehouse personnel, drivers, service crew and contractors. Recruited and hired qualified operations personnel, maintained adequate staff to provide outstanding customer service. Assured that all employees and contractors had proper training, job skills and knowledge to perform assigned duties. Partnered with other management personnel in formulating administrative and operational policies and procedures. Participated in planning / goal setting in the areas of Quality, Safety, Capacity and Profitability. Led performance reviews, career path planning meetings, positive feedback / recognition activities, corrective action meetings and disciplinary actions with all operations personnel.

Safety and Compliance Assured that safety was the number one priority for all personnel above all other goals and objectives. Monitored safety goals and partnered with the Safety Manager promoting continuous improvement. Worked within the "See something, say something" environment to comply with and enforce all safety regulations and policies of the company. Acted on the recommendations of the Safety Manager with resources, decisions, root cause or accident investigations and elevation of issues in a timely fashion. Set policies and procedures for facility / vehicle security including end of day checks and monitored them to ensure completion.

Quality Ensured all service related activities were performed to the highest level possible in accordance with company / van line standards. Confirmed that all crew members had current / valid criminal background check clearance. Set and monitored household move goals for standards while packing, loading and unloading of household goods. Assured that all service commitments were met by utilizing best practices, maintaining staff of adequate size and maintaining equipment to be available as needed. Made certain that timely planning and scheduling was completed daily for all jobs and lines of business. Monitored quality goals and continuous improvement plans. Maintained adequate inventories of materials, supplies, rolling stock, material handling equipment and moving equipment to avoid service failures. Assured that job paperwork was completed and processed in a timely manner.

Profitability Monitored gross margins for all service lines. Helped develop and implement specific plans to improve gross margins compatible with branch goals. Assured that scheduled and preventative maintenance of all equipment was completed to minimize down time, rental costs and the extra expense of breakdowns. Monitored productivity of production crews against set goals. Managed overtime hours within acceptable guidelines. Participated in job costing to provide the basis to secure additional profitable business opportunities. Contributed in the negotiation of contracts with equipment and material suppliers.

Capacity Expansion Recommended capital expenditures for acquisition of new equipment and maintenance of existing equipment to increase efficiency and services of the operations department. BATTERIES + BULBS DISTRIBUTION – Glendale, Wisconsin - August 2013 – September 2015 The nation’s largest and fastest growing battery, light bulb retailer and smartphone / tablet repair franchise. Assistant Distribution Manager

Partnered with Director of Distribution and Supervisors to drive distribution center KPI’s, including safety, efficiency, quality and budget expectations while developing direct and indirect reports. Implementation of various functions necessary to achieve warehouse and logistics operational objectives, implementation of strategic plans and the overall management of department metrics. Serviced over 660 stores weekly with a 24-hour turnover of orders.

Inventory Control Ensured inventory was received appropriately and efficiently processed. Managed inventory programs to comply with company standards. Ensured proper layout of warehouse and product placement. Recommend alternatives for work methods, procedures, controls and staffing to achieve accurate and timely movement of the processing of product. Communicated with associates so they could anticipate change and solve problems to maintain maximum efficiency as inventory needs required. Ensured the Cycle Counting program was maintained and all discrepancies were properly investigated / resolved.

Operations Management Acted as “go to manager” of the Warehouse Management System and all warehouse projects. Provided oversight and guidance for project / management activities. Resolved scheduling issues and conflicts between employees, IT teams, suppliers, customers and other supporting entities. Administered safety policies and programs to reduce frequency / severity of accidents / incidents. Monitored warehouse physical security. Managed warehouse operations to ensure necessary equipment and staffing levels were maintained. Coordinated all contractor activities.

People Management Assisted in the planning and management of daily work activities within the warehouse to expedite workflow. Championed the goals and direction of the Director of Distribution. Coached, trained and developed teams through informal coaching and formal training programs. Provided ongoing coaching, development and recognition. Developed the team for future roles, ensured the team understood the deliverables and was supportive of innovation and change. Performed timely evaluations and implemented progressive discipline. Ensured compliance of safety procedures and rules. Assisted the management team in maintaining an open door policy along with an engaging team environment. Ensured proper staffing was procured for all projects outside of the normal scope of the warehouse function. GENERAC POWER SYSTEMS – Whitewater, Wisconsin - October 2012 – August 2013 One of the industry leading manufacturers of portable, residential, commercial and industrial power products. Materials Supervisor

Manage 65 plant, logistics and operational personnel across three shifts. Develop supply strategies to improve material flow from receiving of incoming material through to completion in the production process and shipping of finished goods. Implementation of various functions necessary to achieve warehouse and logistics operational objectives; implementation of strategic plans; and the overall management of department metrics.

Receiving Manage multiple receiving docks. Unload cargo / vendor / part trailers. Ensure accuracy of manifests, labeling of freight and locating of material. Work with the Purchasing department to drive the flow of material. Oversee the routing instructions of suppliers. Measure routing / contract compliance of logistics service providers.

Shipping Manage multiple shipping docks. Partner with multiple Generac facilities to ensure their orders are completed and shipped on-time. Work with multiple vendors on the removal of scrap / recyclable materials. Manage the damage / non-conforming material process.

Inventory Control Responsible for overall building inventory. Partner closely with the Quality department to expedite freight to and from. Lead the Cycle Count team to ensure building inventory accuracy. Manage the optimal utilization of space through expansion / contraction of material storage. Monitor FIFO processing.

Material Picking Work closely with production planners to ensure that the Materials department can fully meet production line needs facilitating them to stay productive and on schedule. Monitor production schedules to ensure needed materials are available or ordered. Monitor daily picking activity and adjust staffing as needed.

Material Handling Manage material flow to the production lines. Work closely with the Material Handlers to inform them of schedule changes, material changeovers and along with managing the return to stock process. TARGET REGIONAL DISTRIBUTION CENTER – Oconomowoc, Wisconsin - July 2001 – September 2012

Supplying merchandise for 70 stores across four states for nation’s second largest retailer; 600+ employees. Group Leader (Equivalent to Department Operations Manager) Manage up to 45 warehouse and one clerical staff, prioritizing work, directing and monitoring performance, and overseeing production reporting on designated shift. Lead select function-oriented committees, as well as develop and direct teams to execute various continuous improvement projects. Drive compliance with productivity goals, deadlines, and quality standards, often spearheading collaborative initiatives across departments. Promote safe workplace practices and operation of equipment.

Acquired broad-based expertise in leading distribution center operations by rotating through management roles in three of its major departments: Warehouse (three years), Outbound (three years), and Order Fulfillment / Strategic Pick Pack (five years).

Earned Leadership Excellence Award (Operational Management Division) in 2010, based on achieving the top year-long performance record in inventory control and tracking (of 27 distribution centers), driving warehouse productivity increase of 5% percent, and actualizing team talent development principles. Nominated by senior management.

Produced best safety record in the distribution center’s 14-year history. Led cross-department safety committee, reinvigorating existing team structure by establishing consistent and purposeful meetings, strengthening incident-review and workplace safety monitoring procedures, and promoting training and reinforcement of safety best practices.

Drove warehouse record as #1 in productivity for the last three years and contributed significantly to supporting facility’s concurrent top-performing productivity record.

Recognized with additional awards for leadership, community support, and talent management: Quarterly Leadership Award in 2009 and 2010 for orchestrating inventory control achievements; Best in Community Award in 2008 and 2009 for recruiting and building volunteer teams to support 25+ community events (400-500 hours of donated time) yearly.

Consistently ranked within top 20% for quality performance in management of order fulfillment / pick pack and warehouse operations; increased process productivity by improving inter-department communication and procedures.

UNITED VISUAL AT THE WISCONSIN CENTER – Milwaukee, Wisconsin - May 1999 – April 2001 Providing state-of-the-art video, sound, and lighting design entertainment and equipment rental services for events. Branch Manager

Built and directed core staff team of eight production technicians for regional start-up operation, hiring additional union and non-union personnel as needed for events. Sold services and contracted to provide coverage for national conferences and community events at the Center and other Metro Milwaukee locations. Managed event project budgets, P & L, equipment inventory, and transportation logistics. Coordinated and led execution of services, often across multiple sites simultaneously.

Drove growth of $400K in sales over two-year period, managing all business development and client relationships.

Led service production for the National Governor’s Association Meeting in 1999, a week-long conference with multiple large-scale events operating concurrently and attended by thousands of people.

Managed services for other high-profile events and clients such as Harley-Davidson Motor Company 100th Anniversary, Milwaukee Auto Show, and national conference for Northwestern Mutual. EDUCATION

UNIVERSITY OF WISCONSIN – STOUT (Menomonie, Wisconsin): Bachelor of Science – Hospitality & Tourism, 1995

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