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Customer Service Administrative Assistant

Georgetown, Texas, United States
February 08, 2018

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(***) *** - ****


The position I seek is one with continued knowledge and advancement. EMPLOYMENT HISTORY: through Adecco - Georgetown, TX 1/2017 - Current Field Scheduler - Field Service Technicians

Schedule ADV1 Field Service Technicians, Charter Fielders, Coordinators, Construction Coordinators and Service Techs to attend appointments for business, residential, new customers, past customers, upgrade equipment customers for both Coax and Fiber. Professional customer service. Schedule 35

- 60 appointments daily, record each appointment into SalesForce, Dock and the daily time tracker. Merge and run daily trackers for reports 3 times daily. through Adecco - Georgetown, TX 10/2015 - 1/2017 Backup Coordinator/Field Service Rep

Complete projects from TimeWarner (Charter) for the Field Service Representatives. Compile Pre- filed Packages which included: making and use of CAD maps in MicroStation to show locations of fiber/coax that are underground or above ground where they can pull from and map it to the location including KMZ files, Hubs and Nodes. Use of Google Maps, fill out and complete forms, enter all information into SalesForce and DOCK Systems, enter into trackers. Run daily reports, coordinate projects, data entry. Merge and run all tracker reports. Hours are from 3:30PM - 3:00AM or when jobs are completed. Back up Coordinator/Supervisor and train new employees. Usually a 65 - 70 hour week.

Harold’s Used Cars & Parts (HUCP) - Briggs, TX 6/2014 – 9/2015 Bookkeeper/Human Resources/IT/Office Manager/Title Clerk/Back up Cashier All bookkeeping and HR by Quicken Intuit for HUCP, and several other business and personal accounts for the owner. A/P, A/R, taxes, payroll, franchise taxes, deposits, reconciling all accounts, audits, IRS correspondence, set up all credit accounts, credit card system, all deposits/cash transactions, ran and sent out monthly statements, monthly bills (business and personal). All Human Resources including health insurance, certifications, sick time, vacation, bonuses, payroll, payroll taxes, time sheets, disciplinary actions, interviews, terminations. IT-helped implement and update website, all of Facebook. Replaced computers, printers, phone system VOI, Sonic wall. Office Manager-ordered all office supplies and maintained building. Title Clerk-all vehicle title work for the salvage yard, recorded all car sales and titles to The State of Texas. Ran errands for owner delivering eviction notices for real-estate properties. Back up Cashier. Southern Shutters and Blinds - Georgetown, TX 10/2012 - 4/2013 Office Manager

Office Manager of an office with three salesmen. Entered, tracked, maintain all customer information and invoices. Accounts payable/receivable. Maintained office, greet customers, answer phones, customer service, collections, scheduled all salesman's appointments, maintained web-site, and Facebook. Maintained all job folders from start to finish. Software included: Quick Books, MS Office, MS Email, Excel, MS Word, Dropbox.

SABRINA BOWERS, 254-***-**** PAGE 2

Florence ISD, Florence, TX 10/2004 - 5/2009

Superintendent Secretary, Accounts Payable/Support Service/Cafeteria Director Superintendent Secretary - Assisted District Superintendent with daily task and School Board Members. Set up and record all meetings that included the Superintendent business, staff, student and parents (all meetings confidential). District Board Secretary for all Board Meetings - recorded all board meetings, minutes, agendas and monthly Board Books. Composed all correspondences for Superintendent. Voting Coordinator for all District and County Elections for precinct. Accounts Payable/Support Service/Cafeteria Director - accounts payable for cafeteria, (Support Services) transportation, grounds, maintenance, and custodian. Bids on all equipment from office equipment to buses. Meal menus for elementary, middle school and high school. Free and Reduce applications for district. Audited Free and Reduced applications for the district. Maintained all student meal charge accounts. Developed and implemented district calendar, menu calendar for district wide for cafeterias, building use calendar and database. Trained all cafeteria employees on any new Policies and Procedures from Region 13 and SOP's of the district. Implemented SchoolDude software for building maintenance, transportation and building rental. Helped maintain school website. Managed Food Service Policy and Procedures. Developed Wellness Policy for the district along with yearly goals and implemented both items. Responsible for setting up training for all cafeteria, transportation, maintenance and custodian employees. Maintained all vehicle records and documentation.

DuPont Photomask (DPI), Round Rock, TX 5/1997 - 11/1998 Administrative Assistant to the Treasurer and Controller / Accounts Payable Austin Travis County MHMR HCSI North, Austin, TX 5/1990 - 7/1995 Billing Coordinator/Administrative Assistant

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