Customer Service Data Entry
Resume:
Mikiel Ghelieh
E-mail ac4ejl@r.postjobfree.com
OBJECTIVE:
PROFILE: Several Years of Management Experience • Team Player • Driven to Succeed • Possess excellent Interpersonal Communication Skills • Detail Oriented Individual • Great Problem Solver • Love Diversity in People
EDUCATION: Bachelor of Arts, August 2010
Colorado State University-Pueblo, Pueblo, CO
Major: English G.P.A.: 2.29
Master of Fine Arts, May 2014
Naropa University, Boulder, CO
Major: Writing and Poetics G.P.A.: 3.344
Doctor of Philosophy, In Progress
Indiana University of Pennsylvania, Indiana, PA
Major: English Literature and Criticism
MEMBERSHIPS &
ACTIVITIES: Member English Club August 2009 - May 2010
Attended President’s Leadership Conference, December 2009
Kappa Sigma Fraternity, President August 2002 - May 2005
President MECHA August 2003 - May 2005
RELATED Ticket Office Intern, May 2016-present
EXPERIENCE: CSU-Pueblo Athletics, Pueblo, CO
Experience working with a diverse population
Leadership experience in an academic environment
Experience working with faculty in higher education
Experience working with committees in higher education
Demonstrated ability to work successfully in a team environment
Demonstrated ability to work successfully with a diverse population of students
Strong written and oral communication
Customer service
Processed through ISell
Bachelor's degree from a regionally accredited college or university
Valid driver's license
Two years of experience in college admissions or college visitor services
Excellent written and oral communication skills
Willing to do extensive travel, both in and out of state
Willing to work evenings and weekends as needed
Experience in publication design and development
Experience in event planning
Master's degree from a regionally accredited college or university
Capacity for independent work and problem solving
Personable and approachable to prospective students
Ability to multi-task, prioritize and follow up in a timely manner
Experience in managing student employees
Customer Service Representative, Nov 2017-present
Convergys Corporation, Pueblo, CO
Customer Service
Experience working with a diverse population
Responsible for the accuracy of all proceed orders
Experience working with a diverse population
Demonstrated ability to work successfully in a team environment
Valid driver's license
Excellent written and oral communication skills
Willing to do extensive travel, both in and out of state
Willing to work evenings and weekends as needed
Data entry
Master's Degree
Knowledge of financial aid, debt management, and/ or credit counseling experience
Previous experience working in higher education and/or financial aid
Ability to appropriately handle and maintain confidentiality of highly sensitive student and family financial information
Evidence of ability to identify problems including research for solutions and/ or answers
Significant computer knowledge in order to read, analyze and prepare documents
Previous experience creating and delivering presentations
Program Quality Control Reviewer, March, 2017- May 2017 Pueblo Diversified Industries, Pueblo, CO
Individual Management
Group Management
Community Liaison
Program Quality Reviewer
Prevocational Services
Knowledge of word processing and Microsoft Office
Strong written and oral communication
Master's degree from a regionally accredited college or university
Capacity for independent work and problem solving
Personable and approachable to prospective students
Ability to multi-task, prioritize and follow up in a timely manner
Experience in managing student employees
Individual care and support
Teacher / Department Chair, June 2005 - November 2006
Cesar Chavez Academy, Pueblo, CO
Educated the youth of my community
Designed and Implemented Speech and Debate program
Designed and Implemented Italian program.
Experience teaching
Experience working with a diverse population
Leadership experience in an academic environment
Experience working with faculty in higher education
Experience working with committees in higher education
Demonstrated ability to work successfully in a team environment
Demonstrated ability to work successfully with a diverse population of students
Strong written and oral communication
Tutor, January 2006- August 2006
Huntington Learning Center, Woodbridge/ Fredericksburg, VA
Assisted in educational growth of students
Trained in the Huntington Curriculum
Experience working with a diverse population
Experience teaching
Leadership experience in an academic environment
Demonstrated ability to work successfully in a team environment
Demonstrated ability to work successfully with a diverse population of students
Strong written and oral communication skills
Master's degree from a regionally accredited college or university
Capacity for independent work and problem solving
Personable and approachable to prospective students
Ability to multi-task, prioritize and follow up in a timely manner
Experience in managing student employees
Tutor, August 2009- May 2010
CSU- Pueblo Upward Bound
Assisted in educational growth of students
Experience working with a diverse population
Experience teaching
Leadership experience in an academic environment
Demonstrated ability to work successfully in a team environment
Demonstrated ability to work successfully with a diverse population of students
Valid driver's license
Two years of experience in college admissions or college visitor services
Excellent written and oral communication skills
Willing to do extensive travel, both in and out of state
Willing to work evenings and weekends as needed
Master's degree from a regionally accredited college or university
Capacity for independent work and problem solving
Personable and approachable to prospective students
Ability to multi-task, prioritize and follow up in a timely manner
Experience in managing student employees
Equipment (Graduate Assistant), August 2014-May 2016
Indiana University of Pennsylvania, Indiana, PA
Data entry
Weight room cleaning
Interaction with coaches and students
Maintain uniform and equipment
Experience working with a diverse population
Leadership experience in an academic environment
Oversee and develops laundry plans.
Contacts with vendors and manufacturers.
Takes delivery of various athletic buildings/grounds equipment and apparel;
Inspects inventory and distribute all shipments received.
Manages all team and athlete inventory records for accuracy and Equipment issue/asset tracking of uniforms.
Inspects inventory and distributes all shipments received.
Performs other related duties as assigned.
Demonstrated ability to work successfully in a team environment
Demonstrated ability to work successfully with a diverse population of students
Valid driver's license
Two years of experience in college admissions or college visitor services
Excellent written and oral communication skills
Willing to do extensive travel, both in and out of state
Willing to work evenings and weekends as needed
Master's degree from a regionally accredited college or university
Capacity for independent work and problem solving
Personable and approachable to prospective students
Ability to multi-task, prioritize and follow up in a timely manner
Experience in managing student employees
Volunteer Operations Assistant (Athletics Department), September 2014-
May 2016.
Indiana University of Pennsylvania, Indiana, PA
Data entry
Set up and tear down before and after practice
Interaction with coaches and students
Maintain uniform and equipment
Set up and tear down before and after games
Maintain fan experience for Volleyball, Men’s and Women’s Basketball
Monitor student athlete study hall and classroom progression
Experience working with a diverse population
Leadership experience in an academic environment
Experience working with faculty in higher education
Experience working with committees in higher education
Experience working with curriculum development
Demonstrated ability to work successfully in a team environment
Demonstrated ability to work successfully with a diverse population of students
Valid driver's license
Two years of experience in college admissions or college visitor services
Excellent written and oral communication skills
Willing to do extensive travel, both in and out of state
Willing to work evenings and weekends as needed
Master's degree from a regionally accredited college or university
Capacity for independent work and problem solving
Personable and approachable to prospective students
Ability to multi-task, prioritize and follow up in a timely manner
Experience in managing student employees
Admin Office Assist I, August 2004 - May 2005
CSU- Pueblo Department of Nursing, Pueblo, CO
Assisted in day to day operations of the department
Utilized Microsoft office for data imputing
Experience working with faculty in higher education
Experience working with a diverse population
Demonstrated ability to work successfully in a team environment
Demonstrated ability to work successfully with a diverse population of students
Valid driver's license
Two years of experience in college admissions or college visitor services
Excellent written and oral communication skills
Willing to do extensive travel, both in and out of state
Willing to work evenings and weekends as needed
Master's degree from a regionally accredited college or university
Capacity for independent work and problem solving
Personable and approachable to prospective students
Ability to multi-task, prioritize and follow up in a timely manner
Experience in managing student employees
Orientation Leader & Admin Office Assist. I, 2002 – 2003, 2001 - 2002
CSU- Pueblo, Admissions & Disability Offices, Pueblo, CO
Led over 10 guided tours of campus
Assisted over 30 student in note taking and proctoring tests
Mentoring first year students
Experience working with a diverse population
Leadership experience in an academic environment
Experience working with faculty in higher education
Experience working with faculty in higher education
Experience working with committees in higher education
Experience working with curriculum development
Demonstrated ability to work successfully in a team environment
Demonstrated ability to work successfully with a diverse population of students
Experience advising in an institution of higher education
Experience in a First Year Program at an institution of higher education
Valid driver's license
Two years of experience in college admissions or college visitor services
Excellent written and oral communication skills
Willing to do extensive travel, both in and out of state
Willing to work evenings and weekends as needed
Master's degree from a regionally accredited college or university
Capacity for independent work and problem solving
Personable and approachable to prospective students
Ability to multi-task, prioritize and follow up in a timely manner
Experience in managing student employees
Office Manager, June 2009- August 2010
Law Office of Christine Pacheco- Koveleski
Answered inquiries from clients, handled office duties.
Provide data-entry information into Bankruptcy Program
E-send paperwork to courts
Experience working with a diverse population
EMPLOYMENT: Quality Control Supervisor. August 2010- August 2012
Global Call Center Solutions
Data entry
Customer Service
Proficient in CSG
Experience working with a diverse population
Responsible for the accuracy of all proceed orders
Experience working with a diverse population
Demonstrated ability to work successfully in a team environment
Valid driver's license
Two years of experience in college admissions or college visitor services
Excellent written and oral communication skills
Willing to do extensive travel, both in and out of state
Willing to work evenings and weekends as needed
General Manager Trainee, October 2007 - November 2008
Enterprise Holdings, Syracuse, NY
Processed 650 reservations (monthly)
Trained new hires on Odyssey
Consistently number one in incremental sales
Experience working with a diverse population
Demonstrated ability to work successfully in a team environment
Demonstrated ability to work successfully with a diverse population of students
Strong written and oral communication skills
Valid driver's license
Two years of experience in college admissions or college visitor services
Excellent written and oral communication skills
Willing to do extensive travel, both in and out of state
Willing to work evenings and weekends as needed
Publications: Tempered Steel Magazine 2009-2010, Erasure Summer 2012, and
Phylogeny Summer 2013
Presentation: 7th International Conference on Chicano Literature in León, Spain
May 2010
References
Emily Briggs, Facilities Director, ac4ejl@r.postjobfree.com, 724-***-****
Chuck Shoemaker, Assistant Volleyball Coach, 412-***-****
Christine Pacheco-Koveleski, ac4ejl@r.postjobfree.com, 719-***-****
Contact this candidate