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Customer Service Data Entry

Location:
Denver, Colorado, United States
Posted:
February 08, 2018

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Mikiel Ghelieh

**** ******** ****

724-***-****

E-mail ac4ejl@r.postjobfree.com

OBJECTIVE:

PROFILE: Several Years of Management Experience • Team Player • Driven to Succeed • Possess excellent Interpersonal Communication Skills • Detail Oriented Individual • Great Problem Solver • Love Diversity in People

EDUCATION: Bachelor of Arts, August 2010

Colorado State University-Pueblo, Pueblo, CO

Major: English G.P.A.: 2.29

Master of Fine Arts, May 2014

Naropa University, Boulder, CO

Major: Writing and Poetics G.P.A.: 3.344

Doctor of Philosophy, In Progress

Indiana University of Pennsylvania, Indiana, PA

Major: English Literature and Criticism

MEMBERSHIPS &

ACTIVITIES: Member English Club August 2009 - May 2010

Attended President’s Leadership Conference, December 2009

Kappa Sigma Fraternity, President August 2002 - May 2005

President MECHA August 2003 - May 2005

RELATED Ticket Office Intern, May 2016-present

EXPERIENCE: CSU-Pueblo Athletics, Pueblo, CO

Experience working with a diverse population

Leadership experience in an academic environment

Experience working with faculty in higher education

Experience working with committees in higher education

Demonstrated ability to work successfully in a team environment

Demonstrated ability to work successfully with a diverse population of students

Strong written and oral communication

Customer service

Processed through ISell

Bachelor's degree from a regionally accredited college or university

Valid driver's license

Two years of experience in college admissions or college visitor services

Excellent written and oral communication skills

Willing to do extensive travel, both in and out of state

Willing to work evenings and weekends as needed

Experience in publication design and development

Experience in event planning

Master's degree from a regionally accredited college or university

Capacity for independent work and problem solving

Personable and approachable to prospective students

Ability to multi-task, prioritize and follow up in a timely manner

Experience in managing student employees

Customer Service Representative, Nov 2017-present

Convergys Corporation, Pueblo, CO

Customer Service

Experience working with a diverse population

Responsible for the accuracy of all proceed orders

Experience working with a diverse population

Demonstrated ability to work successfully in a team environment

Valid driver's license

Excellent written and oral communication skills

Willing to do extensive travel, both in and out of state

Willing to work evenings and weekends as needed

Data entry

Master's Degree

Knowledge of financial aid, debt management, and/ or credit counseling experience

Previous experience working in higher education and/or financial aid

Ability to appropriately handle and maintain confidentiality of highly sensitive student and family financial information

Evidence of ability to identify problems including research for solutions and/ or answers

Significant computer knowledge in order to read, analyze and prepare documents

Previous experience creating and delivering presentations

Program Quality Control Reviewer, March, 2017- May 2017 Pueblo Diversified Industries, Pueblo, CO

Individual Management

Group Management

Community Liaison

Program Quality Reviewer

Prevocational Services

Knowledge of word processing and Microsoft Office

Strong written and oral communication

Master's degree from a regionally accredited college or university

Capacity for independent work and problem solving

Personable and approachable to prospective students

Ability to multi-task, prioritize and follow up in a timely manner

Experience in managing student employees

Individual care and support

Teacher / Department Chair, June 2005 - November 2006

Cesar Chavez Academy, Pueblo, CO

Educated the youth of my community

Designed and Implemented Speech and Debate program

Designed and Implemented Italian program.

Experience teaching

Experience working with a diverse population

Leadership experience in an academic environment

Experience working with faculty in higher education

Experience working with committees in higher education

Demonstrated ability to work successfully in a team environment

Demonstrated ability to work successfully with a diverse population of students

Strong written and oral communication

Tutor, January 2006- August 2006

Huntington Learning Center, Woodbridge/ Fredericksburg, VA

Assisted in educational growth of students

Trained in the Huntington Curriculum

Experience working with a diverse population

Experience teaching

Leadership experience in an academic environment

Demonstrated ability to work successfully in a team environment

Demonstrated ability to work successfully with a diverse population of students

Strong written and oral communication skills

Master's degree from a regionally accredited college or university

Capacity for independent work and problem solving

Personable and approachable to prospective students

Ability to multi-task, prioritize and follow up in a timely manner

Experience in managing student employees

Tutor, August 2009- May 2010

CSU- Pueblo Upward Bound

Assisted in educational growth of students

Experience working with a diverse population

Experience teaching

Leadership experience in an academic environment

Demonstrated ability to work successfully in a team environment

Demonstrated ability to work successfully with a diverse population of students

Valid driver's license

Two years of experience in college admissions or college visitor services

Excellent written and oral communication skills

Willing to do extensive travel, both in and out of state

Willing to work evenings and weekends as needed

Master's degree from a regionally accredited college or university

Capacity for independent work and problem solving

Personable and approachable to prospective students

Ability to multi-task, prioritize and follow up in a timely manner

Experience in managing student employees

Equipment (Graduate Assistant), August 2014-May 2016

Indiana University of Pennsylvania, Indiana, PA

Data entry

Weight room cleaning

Interaction with coaches and students

Maintain uniform and equipment

Experience working with a diverse population

Leadership experience in an academic environment

Oversee and develops laundry plans.

Contacts with vendors and manufacturers.

Takes delivery of various athletic buildings/grounds equipment and apparel;

Inspects inventory and distribute all shipments received.

Manages all team and athlete inventory records for accuracy and Equipment issue/asset tracking of uniforms.

Inspects inventory and distributes all shipments received.

Performs other related duties as assigned.

Demonstrated ability to work successfully in a team environment

Demonstrated ability to work successfully with a diverse population of students

Valid driver's license

Two years of experience in college admissions or college visitor services

Excellent written and oral communication skills

Willing to do extensive travel, both in and out of state

Willing to work evenings and weekends as needed

Master's degree from a regionally accredited college or university

Capacity for independent work and problem solving

Personable and approachable to prospective students

Ability to multi-task, prioritize and follow up in a timely manner

Experience in managing student employees

Volunteer Operations Assistant (Athletics Department), September 2014-

May 2016.

Indiana University of Pennsylvania, Indiana, PA

Data entry

Set up and tear down before and after practice

Interaction with coaches and students

Maintain uniform and equipment

Set up and tear down before and after games

Maintain fan experience for Volleyball, Men’s and Women’s Basketball

Monitor student athlete study hall and classroom progression

Experience working with a diverse population

Leadership experience in an academic environment

Experience working with faculty in higher education

Experience working with committees in higher education

Experience working with curriculum development

Demonstrated ability to work successfully in a team environment

Demonstrated ability to work successfully with a diverse population of students

Valid driver's license

Two years of experience in college admissions or college visitor services

Excellent written and oral communication skills

Willing to do extensive travel, both in and out of state

Willing to work evenings and weekends as needed

Master's degree from a regionally accredited college or university

Capacity for independent work and problem solving

Personable and approachable to prospective students

Ability to multi-task, prioritize and follow up in a timely manner

Experience in managing student employees

Admin Office Assist I, August 2004 - May 2005

CSU- Pueblo Department of Nursing, Pueblo, CO

Assisted in day to day operations of the department

Utilized Microsoft office for data imputing

Experience working with faculty in higher education

Experience working with a diverse population

Demonstrated ability to work successfully in a team environment

Demonstrated ability to work successfully with a diverse population of students

Valid driver's license

Two years of experience in college admissions or college visitor services

Excellent written and oral communication skills

Willing to do extensive travel, both in and out of state

Willing to work evenings and weekends as needed

Master's degree from a regionally accredited college or university

Capacity for independent work and problem solving

Personable and approachable to prospective students

Ability to multi-task, prioritize and follow up in a timely manner

Experience in managing student employees

Orientation Leader & Admin Office Assist. I, 2002 – 2003, 2001 - 2002

CSU- Pueblo, Admissions & Disability Offices, Pueblo, CO

Led over 10 guided tours of campus

Assisted over 30 student in note taking and proctoring tests

Mentoring first year students

Experience working with a diverse population

Leadership experience in an academic environment

Experience working with faculty in higher education

Experience working with faculty in higher education

Experience working with committees in higher education

Experience working with curriculum development

Demonstrated ability to work successfully in a team environment

Demonstrated ability to work successfully with a diverse population of students

Experience advising in an institution of higher education

Experience in a First Year Program at an institution of higher education

Valid driver's license

Two years of experience in college admissions or college visitor services

Excellent written and oral communication skills

Willing to do extensive travel, both in and out of state

Willing to work evenings and weekends as needed

Master's degree from a regionally accredited college or university

Capacity for independent work and problem solving

Personable and approachable to prospective students

Ability to multi-task, prioritize and follow up in a timely manner

Experience in managing student employees

Office Manager, June 2009- August 2010

Law Office of Christine Pacheco- Koveleski

Answered inquiries from clients, handled office duties.

Provide data-entry information into Bankruptcy Program

E-send paperwork to courts

Experience working with a diverse population

EMPLOYMENT: Quality Control Supervisor. August 2010- August 2012

Global Call Center Solutions

Data entry

Customer Service

Proficient in CSG

Experience working with a diverse population

Responsible for the accuracy of all proceed orders

Experience working with a diverse population

Demonstrated ability to work successfully in a team environment

Valid driver's license

Two years of experience in college admissions or college visitor services

Excellent written and oral communication skills

Willing to do extensive travel, both in and out of state

Willing to work evenings and weekends as needed

General Manager Trainee, October 2007 - November 2008

Enterprise Holdings, Syracuse, NY

Processed 650 reservations (monthly)

Trained new hires on Odyssey

Consistently number one in incremental sales

Experience working with a diverse population

Demonstrated ability to work successfully in a team environment

Demonstrated ability to work successfully with a diverse population of students

Strong written and oral communication skills

Valid driver's license

Two years of experience in college admissions or college visitor services

Excellent written and oral communication skills

Willing to do extensive travel, both in and out of state

Willing to work evenings and weekends as needed

Publications: Tempered Steel Magazine 2009-2010, Erasure Summer 2012, and

Phylogeny Summer 2013

Presentation: 7th International Conference on Chicano Literature in León, Spain

May 2010

References

Emily Briggs, Facilities Director, ac4ejl@r.postjobfree.com, 724-***-****

Chuck Shoemaker, Assistant Volleyball Coach, 412-***-****

Christine Pacheco-Koveleski, ac4ejl@r.postjobfree.com, 719-***-****



Contact this candidate