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Customer Service Representative

Dallas, Texas, United States
February 08, 2018

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Sonya Hart-Printers

**** ******** *****

Dallas, Texas 75227


Objective: To obtain a position whereas I can utilize my continuing education and work



Pinnacle Anesthesia Dallas, Texas

A/R Customer Service Representative: 10/11/2011 to present

Answer incoming patient, insurance, and physician office telephone calls.

Verifies insurance via telephone and data base.

Research/Audit patient accounts for further payments or adjustments.

Reviews correspondence and disputes.

Process billing records request.

Process credit cards and checks for payment.

File claims and audit accounts for timely billing.

Post payments and charges to patients account.

Correspond to billing inquiries.

United Way of Dallas, Texas

Auditor/Data Entry Clerk: October 2006 to 2010

Audited incoming money via donation packets.

Reconcile Excel spreadsheets.

Enter information into Enterprise computer system.

Generated reports to compare data entered into Enterprise.

Met and greeted internal/external staff to sign in donated pledges packets from various corporations.

Deliver documents to various departments.

Dr. Christine Brown Dallas, Texas

Medical Office Receptionist/Scheduler: July 2008 to July 2010

Check in/out patients.

Answer phones, schedule appointments and verify insurance.

Scan documents and import into database.

Collect co pays and introduce products.

Reconcile and balance reports for end of day.

Fax, copy, and email data.

Retrieve electronic medical records (EMR).

Respond to billing inquires and collections

EMR, Centricity, Practice Studio,

Microsoft Office/Word, Outlook, and Excel.

Ordered office supplies.

Baylor Medical Center of Garland, Texas

Access Service Representative: September 2003 to December 2005

Received information from patient and physician to schedule

clinical services.

Conducted patient interviews to obtain demographic and financial data for insurance verification, precertification, and billing.

Responsible for mitigating the financial risk associated with patient care.

Explained and obtained appropriate consent forms from patients or family members.

Collected co pays, wrote receipts and recorded appropriately.

Coordinated admissions with nursing and room control staff.

Reviewed accounts for potential financial assistance


Balanced cash drawer, completed required documentation and made daily deposits.

Responded to patient's billing inquiries explaining billing

collection procedures.

Provided exceptional customer service.

Microsoft Office/Word, Excel, and HBOC.



El Centro Community College Dallas, Texas

Paralegal 2002

East field Community College Mesquite, Texas

Business Administrative 2003

References: Available upon request

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