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Administrative Assistant Customer Service

Washington, District of Columbia, United States
February 08, 2018

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AKEVIA DARDEN 202-***-****

**** ******* **** ********, ** 20746

Financial Analysis Information System Operations Support Clients Relations Process improvement

Positioned to deliver quality service, innovative operational efficiency and cost reduction


Personal Profile

Success driven and hardworking entry-level professional armed with in-depth knowledge and hands-on experience in client’s relations, financial analysis, business administration, technical support, investigative procedure, financial reporting, and facilitating process improvement initiatives. Analyze quantitative and qualitative data. Result oriented professional with well-developed ability to streamline and optimize financial operations to ensure organizational needs are met and expectations exceeded. Known and respected as a creative solutions provider with track record of combining business administration knowledge with extensive customer service experience to achieve personal and organization goals. Dedicated and detail-oriented with strong communication skills, written and orally, complemented by extensive education and on-going professional development. Self-motivate and requires minimum supervision.

Educational Qualifications

Study Abroad:

Howard University, Madrid, Spain Summer 2017

Howard University, Panama City, Panama Spring 2017

Howard University - Bachelor of Science December 2017

Major: Economics Minor: Business Administration

Core Skills And Expertise

Financial Analysis & Modeling

Process Automation


Strategic Financial Planning

Board Relations

Report Generation

Financial Data Analysis

International Commercial Policy

Financial and Operational Reporting

Cost Containment

Problem Resolution

Operations Analysis

Relationship Management

Process Re-engineering

Team Leadership

Professional Experience

Matthews Protective Services –Accounts Payable Clerk Nov. 2016 – Dec. 2017

Paid employees by receiving and verifying expense reports; prepared checks

Researched and resolved all payment problems

Matched purchase orders to invoices and entered invoices into computer

Reconciled processed work by verifying entries and comparing system reports to balances

Charged expenses to accounts and cost centers by analyzing invoices, reports and recorded entries

Ocean Prime – Cocktail Waitress/Bartender Sep. 2016 – Nov. 2016

Gained immeasurable experience in multitasking, oral and verbal communication, customer satisfaction, and conflict

Maintained a calm demeanor during periods of high volume or unusual events to keep operations to standard

Ensured high customer satisfaction through greeting customers and assisting with questions

Succotash – Waitress Aug. 2015 – Sep. 2016

Explained how various menu items are prepared

Provided fast and courteous service to customers

Prepared and served beverages and expedited food orders

Long & Foster – Administrative Assistant Jul. 2011 – Aug. 2015

Answered telephones, directed calls and received messages

Met individual goals and contributed to the organization overall service improvement goals through the demonstration of professional service skills

Computed, recorded, and proofread data and other information, such as records or reports

Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly

Recorded, transcribed and distributed minutes of meetings

Purchased and maintained office supply inventories, and being careful to adhere to budgeting practices

Volunteer Experience:

Disaster Relief (Hurricane Irma 2017)

Volunteered for Matthews Protective Services to provide services and assistance to individuals affected by the destructive storm

Department of Education – Intern (2016)

Office of Secretary Intern; I worked under the Executive Management Staff as an Administrative Assistant and utilized excellent customer service skills while acting as the liaison between employees and customers. I calculated hours and submitted payroll to ensure timely distribution of funds. I created invoices weekly using Excel spreadsheets. I filed documents to maintain an organized and efficient office environment. I trained as a new administrative assistant and performed HR functions.

Additional Credentials

IT Skills

Windows, Microsoft Office Suite: Excel, Word, Outlook, PowerPoint and Access, QuickBooks

References Available Upon Request

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