Chiaka, Nancy Ezinne
*,****** *** **********,******,PeaceVille Estate,AjahLagos.
Phone: 070********; 081********
E-mail: ac4eiq@r.postjobfree.com
Objectives
To make a positive impact in whatsoever circumstance, by unleashing my potentials for the good of all I’m associated with, and to reach the peak of achievement in life.
Personal Data
Date of birth: September 19, 1985
LGA/State of origin: Owerri-North LGA, Imo state
Sex: Female
Marital status: Single
Educational Qualifications
University of Benin, Benin city, Edo state. {2010 – 2014}
B.Sc in English and Literature
Angus Memorial Senior Secondary School, Igbobi, Yaba {1998 – 2003}
West African Senior School Certificate
Anglican Girls Primary School, Surulere, Lagos {1993 – 1997}
First School Leaving Certificate
Work Experience
Role: Call Centre Agent for Multichoice Nigeria (October 2015 – March 2016)
Organisation: CCSNL
Location: Lekki Phase One, Lagos.
Duties:
Build customer interest in the service and product rendered by the company
Educate customers on new and existing product
Manage daily customers’ requests and enquiries during contact, ensuring issues are appropriately, promptly escalated to supervisors for resolution
Minor technical trouble shooting and gathering of information from clients to identify root cause of their issues or dissatisfaction.
Provide accurate product information
Serves as a knowledgeable resource for customer.
Effective and professional brand cross selling with vibrancy and personal confidence
Airtel Nigeria
Role: Customer Service Representive Airtel Nigeria(April 2016-Up Till Date)
Organisation:CCSNL
Location:Lekki Phrase One,Lagos
Duties
Out Bound calls to customers
Attend to customer’s complaints and solve their complaints
Educate customers on new and existing products
Manage daily customers’ requests and enquiries during contact, ensuring issues are appropriately, promptly escalated to supervisors for resolution
Role: English teacher (Aug 2014 – July 2015)
Organisation: Alagbe Esibi Royal College [NYSC primary assignment]
Location: Ado-Odo, Ogun State.
Duties:
Teaching JSS 1 – SSS 3 students English Language;
Evaluating students’ aptitude by means of periodical tests and assessments;
Performing other duties as regards examining, recording and report writing on students’ performance.
Role: Sales Attendant (August 2003 – September 2004)
Organisation: Kolleagues Boutique
Location: 51 Finbarrs Road, Akoka, Lagos.
Duties:
Product sales;
Keeping of records for proper stock taking;
Educating customers on products and services.
Ensuring that the customer service delivered is of the highest quality and standard.
Profile
Sound communication and leadership skills;
Ability to work with minimum supervision;
Good team player;
Strong interpersonal and intuitive skills.
Languages Spoken
English, Igbo, Yoruba
Hobbies
Listening to music, singing, sports.
References
Mrs. Gloria Aderibigbe Mrs. Sunkanmi Olundegun
Human Resource and Admin Manager, Customer Service Manager,
Ledyvine Ltd, Ecobank PLC,
28A, Akande Onikepo str, Off Admiralty way, Iddo branch office,
Lekki phase 1, Lagos. Lagos.
ac4eiq@r.postjobfree.com ac4eiq@r.postjobfree.com