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Customer Service Manager

Lagos, LA, Nigeria
February 08, 2018

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Chiaka, Nancy Ezinne

*,****** *** **********,******,PeaceVille Estate,AjahLagos.

Phone: 070********; 081********



To make a positive impact in whatsoever circumstance, by unleashing my potentials for the good of all I’m associated with, and to reach the peak of achievement in life.

Personal Data

Date of birth: September 19, 1985

LGA/State of origin: Owerri-North LGA, Imo state

Sex: Female

Marital status: Single

Educational Qualifications

University of Benin, Benin city, Edo state. {2010 – 2014}

B.Sc in English and Literature

Angus Memorial Senior Secondary School, Igbobi, Yaba {1998 – 2003}

West African Senior School Certificate

Anglican Girls Primary School, Surulere, Lagos {1993 – 1997}

First School Leaving Certificate

Work Experience

Role: Call Centre Agent for Multichoice Nigeria (October 2015 – March 2016)

Organisation: CCSNL

Location: Lekki Phase One, Lagos.


Build customer interest in the service and product rendered by the company

Educate customers on new and existing product

Manage daily customers’ requests and enquiries during contact, ensuring issues are appropriately, promptly escalated to supervisors for resolution

Minor technical trouble shooting and gathering of information from clients to identify root cause of their issues or dissatisfaction.

Provide accurate product information

Serves as a knowledgeable resource for customer.

Effective and professional brand cross selling with vibrancy and personal confidence

Airtel Nigeria

Role: Customer Service Representive Airtel Nigeria(April 2016-Up Till Date)


Location:Lekki Phrase One,Lagos


Out Bound calls to customers

Attend to customer’s complaints and solve their complaints

Educate customers on new and existing products

Manage daily customers’ requests and enquiries during contact, ensuring issues are appropriately, promptly escalated to supervisors for resolution

Role: English teacher (Aug 2014 – July 2015)

Organisation: Alagbe Esibi Royal College [NYSC primary assignment]

Location: Ado-Odo, Ogun State.


Teaching JSS 1 – SSS 3 students English Language;

Evaluating students’ aptitude by means of periodical tests and assessments;

Performing other duties as regards examining, recording and report writing on students’ performance.

Role: Sales Attendant (August 2003 – September 2004)

Organisation: Kolleagues Boutique

Location: 51 Finbarrs Road, Akoka, Lagos.


Product sales;

Keeping of records for proper stock taking;

Educating customers on products and services.

Ensuring that the customer service delivered is of the highest quality and standard.


Sound communication and leadership skills;

Ability to work with minimum supervision;

Good team player;

Strong interpersonal and intuitive skills.

Languages Spoken

English, Igbo, Yoruba


Listening to music, singing, sports.


Mrs. Gloria Aderibigbe Mrs. Sunkanmi Olundegun

Human Resource and Admin Manager, Customer Service Manager,

Ledyvine Ltd, Ecobank PLC,

28A, Akande Onikepo str, Off Admiralty way, Iddo branch office,

Lekki phase 1, Lagos. Lagos.

Contact this candidate