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Human Resources Manager

Miami, Florida, United States
February 08, 2018

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Work History


***** ********* **** ****, *****, FL 33184 • Cell: 786-***-**** • Performance driven professional 15 years of combined expertise in Human Resources and Healthcare Administration. A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the mission of the organization.

Talent Acquisition & Training

Employee Relations

HR Compliance


Medical Terminology

Medical Billing

HIPAA /OSHA Certification

Microsoft Outlook

Human Resources Manager, 06/2016 to 06/2017


Created human resources department for start up multispecialty telehealth company rendering services to undersevered patients in rural areas.

Managed all aspects to create,improve and implement all polices and procedures abiding by labor law regulations.

Organized the department in accordance with administrative guidelines in order to provide specified healthcare services to meet the legal, organizational and medical staff guidelines. Recruited, hired, trained and coached on average of 80+ new employees in a year. Administered benefits plans for 80+ employees in different states, implemented job descriptions,employee handbooks, effective employee applications, background screenings and drug testing. Participated processing payroll with department mangers. Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.

Established standards for selection, promotion and termination of staff. Skillfully developed departmental goals, objectives, standards of performance, policies and procedures. Facilitated working together with the credentialing department to help with physician state license enrollment, as well as contracts with state and private insurance agencies Closely collaborated with management team to make necessary improvements and satisfy employee and organizational needs.

Established staff schedules and assignments based on facility needs and equipment availability. Credentialing Specialist, 11/2014 to 06/2016

CONSULTANTS IN NEUROLOGICAL SURGERY, LLP – Miami, FL Directed all aspects of the credentialing for 8 physicians and physical therapy center. Continually maintained current provider information in online credentialing database. Obtained copies of all current state licenses, DEA certificates, malpractice coverage and certifications. Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment. Initiated the process of enrollment and re-enrollment applications to healthcare organizations and hospitals. Continued education on knowledge of current health plan and agency requirements for credentialing. Completed the request for provider numbers with healthcare organizations, ensuring compliance with regulations.

Responded to inquires from other healthcare organizations. Maintained confidentiality of all provider information. Office Manager, 11/2013 to 10/2014


Managed 17 employees on daily medical office operations. Completed and submitted payroll for all employees. Balanced and posted all payments and printed checks through quick books. Recruiting, interviewed and assisted in selection of applicants. Explained all new hires benefits, guidelines and procedures. Directed personal training for all departments.

Responded to all employee questions and concerns on a timely manner. Served as a link between physicians and employees by handling questions and concerns. Educated employees with problem solving and patient concerns. Ensured superior patient experience by addressing patient concerns, demonstrating empathy and resolving problems on the spot.

Strategically planned methods to achieve operational goals and targets. Developed a system of staff communication that ensured proper implementation of treatment plans and comprehensive patient care.

Surgical Coordinator, 05/2011 to 11/2013


Led and coordinated all surgery scheduling for two physicians, and commuted to three separate location's. Obtained all patient's insurance verifications and authorization's prior to out-patient and in-patient surgeries. Educated patient's by explaining surgery procedure and prepared them with all the information needed prior to surgery.

Confidently managed all collections of payments for surgeries and hospital fees. Assisted in resolving and satisfying patient's requests and internal operational issues. Responsible for setting up cancer patient's with chemotherapy and their medication's. Effectively coded all surgical procedures for hospital scheduling orders and billing department. Coordinated combined surgeries with other surgeons. Certified that patient's had pre-operative testing prior to surgery. Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident. Office Manager, 02/2004 to 05/2010


Confidently managed the overall operation of clinical services and patient care, quality assurance, patient care, safety risk management, patient satisfaction, and facility maintenance. Recruited, hired, trained and coached on new employees. Processed payroll for all staff.

Maintained all employee records and human resource responsibilities, including employee handbook, benefits, and resolving employee issues.

Skillfully performed all secretarial duties, both personal and office related. Supervised and managed the daily activities of a clinical team and support staff. Oversaw private and MCR billing, payroll, AP, and AR and verified that proper procedures were followed. Credentialed facility with private healthcare organization's and workers compensation agencies. Certified that equipment and supplies were properly maintained for quality patient care and safety. Credentialing/Authorization Specialist, 09/2000 to 02/2004 Laparoscopic Center of South Florida – Miami, Fl, Fl Led credentialing department for a group of four physicians. Coordinated and monitored review and analysis of practitioner's applications and accompanying documents, for all the enrollment and re-enrollment for healthcare agencies and hospitals. Continually maintained all physician documentation updated, such as licenses, DEA certificates, malpractice insurance and certifications.

Ensured all physicians were in compliance with hospitals board facility regulations. Responded to requested inquires from all healthcare organizations and hospitals. Assisted in retrieving and solving any issues with patient insurance verifications and authorizations. Acquired medical records from referring physicians from hospitals to input patient demographics for office billing.





Created and maintained computerized record management systems to record and process data maintaining confidentiality of all physician information.

Associate of Arts: Health Services Administration and Business, 2002 MIAMI DADE COLLEGE -

Certified Medical Assistant: 1997

Florida National College -


Jump start Human Resources operations of start up multispecialty telemedicine company rendering services to underserved patients in rural areas. Had the privilege to staff 80+employees .Created,establish,implement all polices and procedures for Human Resources Department.

References available upon request.

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