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Customer Service Representative

Phoenix, Arizona, United States
February 08, 2018

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Tyrees Shepherd


• Friendly

• Loyal

• Dedicated to succeed

• Customer Service

• Collections

• Team Player


Pinnacle Education, High School Diploma, Tempe, AZ 2007-2011


JPMorgan Chase

November 2016 - current

Senior specialist 1

Dealing directly with merchants to help protect against fraud

Handling 30–70 calls daily

Reviewing documentation such as paystub‘s, invoices, receipts, etc.

Faxing documentation directly to pay my brands to help fight merchants case Visa, MasterCard, Discover, and American Express


October 2015 - October 2016

Customer Service Representative

Engaging customers via phone who need assistance with their mortgage loan.

setting up payment inquires on accounts 15 days past due.

Answering 50-80 calls daily

Collecting documents and helping will escrow

• Loan Modification

* Forbearance Plans

* Short Sale

* Short Pay

* Temporary Suspension of Payments

GM FINANCIAL June 2015 – September 2015

Customer Service Representative

• Responsible for answering 80-100 incoming calls and outbound calls from customers who want to gain information about their auto loan

• Document personal information on accounts for every call, as well as viewing credit reports


Wells Fargo June2013 – June 2015

Inbound Sales Specialist

• Responsible for answering 50-70 incoming calls from customers who want to apply for student loans.

• Make outbound follow up calls to accounts that are current.

• Work with customers on student origination and application process.

• Upsell customers to different accounts, asses and transfer when necessary.

• Decision and clear all UW stipulation, along with processing documentation such as: Paystubs, W2, 1099R tax forms, etc.

• Document personal information on accounts for every call.

• Work on dual monitors and navigate multiple software.

Healthways October 2012 -May 2013

Customer service Specialist

• Represented 71 medical insurance companies by obtaining information the customer needs to maintain good health.

• Completed 100+ inbound calls on a daily basis.

• Set up biometric screenings and provided customer service and information when requested.

• Walked customers through navigating and troubleshooting website issues.

Tony’s landscaping January 2011-February 2012


• Responsible for looking over a group of four workers as well as Handling bank withdrawals and deposits.

A.I.C September 2011-June 2012

Mortgage Recovery Specialist

• Responsible for Handling 1st and 2nd Mortgages with Citi bank and Chase bank.

• In charge of negotiating with lenders and realtors to discuss HUD packets and pull credit reports for clients.

• Made 80-100 outbound calls per shift.

• Set customers up on payment plans on delinquent accounts.

Iqor January 2010-November 2010

Collection Specialist

• Responsible for collection an outstanding balance while using customer service as well as doing skip tracing.

• Complete 150+ inbound calls daily.

• Put customers on payment arrangements and used post-dated checks

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