Nicola Schryer 519-***-****
*** ****** ***, ********* **, N4T 0B1 ac4ehi@r.postjobfree.com
Education
Jan 2015-March2015 Fundamentals of grain marketing
Olds College, Alberta
Oct 2011-Oct 2012 Supply chain and Logistics
TriOS College, Kitchener, ON
Work experience
Oct 2016-Current Customer Service Coordinator
Atlantic Packaging, Ingersoll ON
Handle a high volume of customer enquiries while providing a high quality of service to each caller
Write up accurate and grammatically correct sales correspondence
Track sales orders to ensure that they are scheduled and sent out on time
Effectively communicate with customers in a professional and friendly manner
Order and ensure the delivery of goods to customers
Support the field sales team
Carry out administrative tasks such as processing information, completing paperwork and filing documents
Contact potential customers to arrange appointments
Resolve any sales related issues with customers
Accurately analyze and assess statistical data
Jan 2014-Oct 2016 Customer Service Coordinator
Cargill-AgHorizons, Princeton ON
Provide front-line customer support through customer inquiries, pass along leads to appropriate sales staff
Purchase cash crop from growers or sell inputs within established guidelines
Coordinate grain deliveries with farm customers to meet shipment requirements, determine outstanding contracts to deliver, work with operations staff and customer relationship database to coordinate delivery with customers
Coordinate direct to farm deliveries of fertilizer, seed and crop protection products
Process select business transactions and provide information to customer service administrators to ensure efficient processing of transactions including but not limited to crop input commitments, sales orders and grain contracts
Proactively review and communicate to facility team and execute key financial control areas
Support sales and consulting teams to ensure available credit limits are in place for sales
Jan 2013-Dec2013 Customer Inventory Support
Sleeman Breweries, Guelph ON
Proactively monitor inventories, ensuring 100% in-stock while minimizing old code potential
Thoroughly review orders and make recommendations to adjust as appropriate
Enter orders into Oracle, then release to warehouse management software for shipping
Communicate regularly with supply chain, distribution, and sales regarding order changes, service failures, or complaints
Update stock-out metrics weekly, manipulate data in order to proactively support improved in-stock positions
Support listing & delisting of SKU’s through communication with Sales, Marketing, and Supply Chain
Maintain link/source tables, policies, seasonal/new SKU launch data, and weekly data entry in planning tool
Perform daily updates of order management file, shipment summary file, data verification, and summary report
Update monthly shipment detail file to track supply chain activities
Assist with maintaining and reporting on various customer service metrics
Provide support for all Customer Service, Order Management, and Planning functions as required
June 2012-Dec 2012 Senior Dispatcher (paid internship for my Diploma)
Waste Management, Waterloo ON
Dispatch drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response
Work with routing specialists, route managers, and the service department to optimize routes
Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity
Assign routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day; manage requests for pick-up or container delivery and ensuring same-day service
Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues
Record and document information from Drivers and distribute to appropriate departments
Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues
Sept 2009-Jun 2011 Administration-Operations
GeoSmart Energy, Cambridge ON
Answering visitor inquiries about the company and directing visitors to appropriate contacts
Maintain the companies master dealer file and update the Company’s website with any changes or adding new customers
Coordinate shipping marketing materials (booths and pull ups etc.) for shows and events
Invoicing shipments in Sage Acc Pac system
Member of health and safety
Jan 2008- Sept 2009 Logistics Coordinator/Northern Ontario
Superior Propane, Guelph ON
Manage drivers and effective utilization of resources to ensure efficiencies
Maintain the Dispatch Delivery Scheduler and Roadnet application and ensure that the delivery workbench is current at all times to prevent customers out of gas
Build positive, collaborative relationships with all points of contact including customers, drivers, fellow team members, and field operations Supervisors
Calculate home heat loss, the ensure that customers accounts are accurate and deliveries are efficient
Aug 2007-Jan 2008 Customer Delivery Representative
Superior Propane, Guelph ON
Provide reliable information to customers with respect to delivery times through the use of the Dispatch Delivery Scheduler
Follow up with customers when circumstances impact their scheduled delivery time
Accurate, concise and timely entries to the delivery workbench for action
Effective use of processes & procedures to effectively manage customer requests and inquiries
Customer account information is reviewed at each call to ensure accuracy; correct when necessary
Volunteer Work
Volunteer Coach for Cambridge Youth Soccer
References
Available upon request