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Customer Service Sales

Woodstock, Ontario, Canada
February 08, 2018

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Nicola Schryer 519-***-****

*** ****** ***, ********* **, N4T 0B1


Jan 2015-March2015 Fundamentals of grain marketing

Olds College, Alberta

Oct 2011-Oct 2012 Supply chain and Logistics

TriOS College, Kitchener, ON

Work experience

Oct 2016-Current Customer Service Coordinator

Atlantic Packaging, Ingersoll ON

Handle a high volume of customer enquiries while providing a high quality of service to each caller

Write up accurate and grammatically correct sales correspondence

Track sales orders to ensure that they are scheduled and sent out on time

Effectively communicate with customers in a professional and friendly manner

Order and ensure the delivery of goods to customers

Support the field sales team

Carry out administrative tasks such as processing information, completing paperwork and filing documents

Contact potential customers to arrange appointments

Resolve any sales related issues with customers

Accurately analyze and assess statistical data

Jan 2014-Oct 2016 Customer Service Coordinator

Cargill-AgHorizons, Princeton ON

Provide front-line customer support through customer inquiries, pass along leads to appropriate sales staff

Purchase cash crop from growers or sell inputs within established guidelines

Coordinate grain deliveries with farm customers to meet shipment requirements, determine outstanding contracts to deliver, work with operations staff and customer relationship database to coordinate delivery with customers

Coordinate direct to farm deliveries of fertilizer, seed and crop protection products

Process select business transactions and provide information to customer service administrators to ensure efficient processing of transactions including but not limited to crop input commitments, sales orders and grain contracts

Proactively review and communicate to facility team and execute key financial control areas

Support sales and consulting teams to ensure available credit limits are in place for sales

Jan 2013-Dec2013 Customer Inventory Support

Sleeman Breweries, Guelph ON

Proactively monitor inventories, ensuring 100% in-stock while minimizing old code potential

Thoroughly review orders and make recommendations to adjust as appropriate

Enter orders into Oracle, then release to warehouse management software for shipping

Communicate regularly with supply chain, distribution, and sales regarding order changes, service failures, or complaints

Update stock-out metrics weekly, manipulate data in order to proactively support improved in-stock positions

Support listing & delisting of SKU’s through communication with Sales, Marketing, and Supply Chain

Maintain link/source tables, policies, seasonal/new SKU launch data, and weekly data entry in planning tool

Perform daily updates of order management file, shipment summary file, data verification, and summary report

Update monthly shipment detail file to track supply chain activities

Assist with maintaining and reporting on various customer service metrics

Provide support for all Customer Service, Order Management, and Planning functions as required

June 2012-Dec 2012 Senior Dispatcher (paid internship for my Diploma)

Waste Management, Waterloo ON

Dispatch drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response

Work with routing specialists, route managers, and the service department to optimize routes

Assist in determining daily level of driver staffing to provide best mix of responsiveness and productivity

Assign routes and service tickets to appropriate Drivers throughout the day and for the next day; close service tickets each day; manage requests for pick-up or container delivery and ensuring same-day service

Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues

Record and document information from Drivers and distribute to appropriate departments

Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues

Sept 2009-Jun 2011 Administration-Operations

GeoSmart Energy, Cambridge ON

Answering visitor inquiries about the company and directing visitors to appropriate contacts

Maintain the companies master dealer file and update the Company’s website with any changes or adding new customers

Coordinate shipping marketing materials (booths and pull ups etc.) for shows and events

Invoicing shipments in Sage Acc Pac system

Member of health and safety

Jan 2008- Sept 2009 Logistics Coordinator/Northern Ontario

Superior Propane, Guelph ON

Manage drivers and effective utilization of resources to ensure efficiencies

Maintain the Dispatch Delivery Scheduler and Roadnet application and ensure that the delivery workbench is current at all times to prevent customers out of gas

Build positive, collaborative relationships with all points of contact including customers, drivers, fellow team members, and field operations Supervisors

Calculate home heat loss, the ensure that customers accounts are accurate and deliveries are efficient

Aug 2007-Jan 2008 Customer Delivery Representative

Superior Propane, Guelph ON

Provide reliable information to customers with respect to delivery times through the use of the Dispatch Delivery Scheduler

Follow up with customers when circumstances impact their scheduled delivery time

Accurate, concise and timely entries to the delivery workbench for action

Effective use of processes & procedures to effectively manage customer requests and inquiries

Customer account information is reviewed at each call to ensure accuracy; correct when necessary

Volunteer Work

Volunteer Coach for Cambridge Youth Soccer


Available upon request

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