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Product Manager, Business Analyst

Somerset County, New Jersey, United States
February 08, 2018

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John J. Kenny


PROFILE: A respected, and award winning professional with deep experience in Program, Quality and Product Management, with emphasis on New Product Introduction. A strong proponent of team building who possesses a solid track record with implementing process improvements and strengths in business analytics, reporting, and vendor relationship management, and whose earliest assignments framed the foundation for implementation, training, and logistical skills.

Accomplished in delivering Exec level data analysis including cross-functional reporting

Pioneered data gathering processes that reduced inefficiencies speeded report generation time, while increasing accuracy, scope and user friendliness of monthly reports

Product Manager - generated $200M+ in annual revenue from product sales, $400M+ in maintenance contract revenue

Managed portfolio of products and services through all stages of product life cycles

Managed call center, 100 agents, responsible for North East USA customers

Developed expertise in the articulation of concept and content collateral for direct sales force, customers, and business partners

Skilled in and recognized for providing expertise in the areas of continuous improvements, cost reductions, customer satisfaction, inventory management, data modeling, and business planning

Professional Experience:

New York Life 2011-2014

Business / Availability Analyst

Responsible for the performance of Technology Services’ portfolio of critical Services and Applications. Manage reports and compliance that encompass: availability reporting, root cause analysis, failover testing, and customer scorecards.

Developed and Produced executive reports, monthly Technology Services availability analysis

Gathered, analyzed, correlated, computed, and published Customer scorecards, ad hoc report requests, and executive level dashboards

oLeveraged Business Intelligence Tools

oCreated Visual Basic applications to automate

oReduced time to publication through automation

These efforts increased accuracy, precision, and successfully reduced the time to validate, format, and produce the data in meaningful reports.

Led the team to develop the capability to track, compute, and report on newly implemented, key performance indicators: Mean Time Between Failure (MTBF), Mean Time To Recover (MTTR), Trending

oThe new depth and breadth of database and reports leveraged to save $2M

Recognized for automation efforts that anticipated future needs.

oRecruited for team to evaluate next gen reporting applications (e.g.; Tableau, Spotfire)

Designed and delivered training sessions with Service managers regarding same

Anticipated future requirements, which were built into my automation code, allowing team to successfully respond to executive level ad hoc requests in just minutes, rather than days or weeks.

Successfully managed transition. Authored and published process guide that, as a reference document contains: methods and procedures for periodic reporting activities, reports: description and diagrams; User instructions – how to use the tools that automatically calculate all data points for the reports; User manual – care and feeding of tools; Visual Basic Code: flow, descriptions, all modules

AVAYA, INC. 1997-2009

Supply Chain Manager (2007-2009)

Responsible for new product introduction (NPI), vendor selection, factory transition, business analysis, global inventory management.

Initiated and led inventory reduction resulted in over $20M inventory savings

Managed NPI for hardware and software products with annual sales over $100M

Developed and implemented operations deliverables plan, based on product lifecycle phase, that allowed Supply Chain Managers to standardize across all products company wide

Led products’ end of sale transition. Engaged and program managed with: Product Management, Engineering, Repair, Manufacturer, Factory, SAP, Forecasting, Legal, and inventory management

oAnalyzed cross product elasticity, customer demand

oEnsured positive revenue impact

Program managed server transition to new factory / location for Enterprise Voicemail and Switching systems without missing any on site dates.

oAssembly, Load and Test (ALT) documentation, training, certification

oEstablished stock levels, shipping and packing requirements / training

Led the Lifetime Buy team, responsible for business case development, analysis, executive approval. Successfully led procurement processes for manufacturer discontinued components, some of which spanned several product portfolios

Product Manager (1997-2007)

Managed portfolio of products with over $200M annual revenue. Identified and delivered new offers for specific market segments.

Life Cycle Manager of a portfolio of enterprise telecommunication products including Hospitality, Voicemail, and Interactive Voice Response (IVR) products. Each was in a different life cycle stage from concept through end of sale / end of support.

Octel Acquisition – 1997 Lucent Technologies purchase of Octel

oLed team to transition formerly competitive platforms into integrated offers; leveraged and incorporated technical knowledge base; analyzed overlapping products’ lifecycle stages, planned and executed product exit strategies; identified customer “hot buttons” - incorporated and combined these brand specific features/functionalities into next gen products targeted at newly pooled customer base.

Analyzed strategic product direction and individual revenue streams. Identified $100M+ yearly revenue shortfall. Worked with executive team to reposition sales strategy and protect revenue stream.

Sales SAP Data Analysis: Developed application that converted SAP flat file into detailed monthly report that anticipated business needs. Provided an in-depth level of detail that was above and beyond all expectations.

oDeveloped an application for ad-hoc modeling

Sales by vertical segment, by region, by customer, size, by product

oAccurately anticipated future business needs and allowed for virtually instant access to key business metrics

oShielded company from significant liability due to component catastrophic failures.

Report application allowed us to identify affected sites virtually instantly.

Championed Avaya’s response to 9/11 – Took the initiative: Re-routed Telecom equipment from Denver factory to NY City within 4 hours. Equipment arrived that night. Worked with National Account Service Managers to get the Avaya backup site up and running with 48 hours of the incident for all our World Trade Center customers. Received award for these activities

Business Unit lead for Avaya’s Messaging portfolio.

oDesigned, developed, and provided monthly executive summaries to all regions and channels.

o Developed and presented quarterly market share reports to industry analysts

Collected and managed customers’ Customization requests

Key member of engineering development team, responsible for planning and prioritization for each product line

oMajor and minor release content, represent sales team requests for new feature/functionality

Developed, launched and managed a global offer to sell Avaya Voicemail on Competitor’s switches

oGrew sales from $600K in year 1 to $14M in year 2

oDecisive factor in our company’s $20M+ win for a global sale

oAchieved pull through sales of Avaya PBX as a result of establishing a presence on premises, sales exceeded $20M by year 3; and allowed us to retain customers who acquired other companies through merger and acquisitions

Crisis Management: Managed team to successful resolution of a defective power supply Quality issue.

oDeveloped and implemented plan that protected sales momentum, provided timely comprehensive updates and ensured customer loyalty

oAchieved cost avoidance of over $50M

$6M annual savings: Identified and implemented process change that resulted in COGS reduction

Led the end of sale transition of two $100M+ product lines: Octel and Intuity Audix voice mail

Coordinated Life-Time Buys to ensure product availability, reduce costs, eliminate customer and channel impact, and minimize risk of excess and obsolete charges

Championed the company’s move to globalization. Managed the global launch of new offers as well as updating existing offers to allow global availability.

Managed Security Team, addressed Toll Fraud and Security Issues

Managed staff of 100 agents in the North East’s repair call center

Developed Sales processes documentation and maintained the Marketing Branch Operations Guide

Led Eastern Region Sales Order Quality Team


Manhattan College – (NY) Psychology and Business Administration

Avaya University – Pragmatic Marketing (Certified); Quality Consultant

Flawless Consulting Certified

Computer Literacy:

MS Office / Excel / Implementation of Visual Basic for Applications (VBA)

SAP / Business Intelligence / Tableau / SQL Queries

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