TAMEICA WILLIAMS

Lot ***, *East,Greater Portmore, St. Catherine

*-***-***--**** ac4edz@r.postjobfree.com

Objectives –To become a certified Business Analyst where I can utilize my experience, skills and training to contribute to the growth of the organization which I serve while I grow on a personal and professional level.

Experience

RJR Gleaner Communication

Business Analyst- 2017 - Present

Elicit requirements using interviews, surveys, client site visits, business process descriptions, use cases, scenarios and discussion with developer of system design.

Strong appreciation of how software is designed and developed tested and released end to end (SDLC).

Works with IT to develop or find technology to capture, organize, and display information.

Write SQL queries against relation database databases

Assisting in Crystal Report for make better decisions

Tax Administration Jamaica

Business Analyst August 2012 – April 30, 2017

Major Achievement

This allowed the department to transition from the manual process of issuing taxpayers with hand written cheques to transferring taxpayer refunds directly to their bank accounts, thus improving efficiency of transactions.

Additional responsibilities include:

Facilitating the sensitization presentations to employees on the new EFT processes.

Designing and maintaining user manuals to ensure that instructions are in keeping with current system patch.

Writing UAT test plans for new and existing systems

Manager Business Analyst December 2013 – January 2014

Responsibilities in acting assignment entailed:

Supervising team members in coordinating and organizing UATs

Overseeing the development of the Process document for the Stamping Procedures

Consulting with functional unit management and personnel to identify, define and document needs and objectives of their respective business units for the purpose of automation and improvement of current system.

Act as a liaison between departmental end-users, technical analysts, consultant and other governmental agencies.

Inland Revenue Department

Application Administration (King Street & Spanish Town) April 2011 – July 2012

Major Achievement

Was assigned to the Spanish Town RSC for six (6) months where I initiated and achieved a total de-cluttering and re-organizing of the server room so as to create a structured and accessible environment for numerous equipment at the site. I was also assigned to King Street office for another eight (8) months where I was able to coordinate the automation of the iNCRS daily reports into Excel and HTML format so as to reduce printing volumes.

Other responsibilities entailed:

Assisted in the Maintenance and troubleshooting of iNCRS equipment inclusive of printers

Created user accounts for the various Applications e.g. AMVS,TRN,ICTAS and Property Tax and TCC online

Performed daily and weekly backup of systems information

Successfully monitored Service level agreements between e-Gov, TAJ and Delarue regarding the monthly maintenance of Driver’s license system.

Computer Operator May 2007 – March 2011

Responsibilities entailed but not limited to:

Backed up user files and created and maintained inventory of all, storage device and equipment within the department.

Created, enabled, disabled user accounts and reset user password for the various Applications

System Administrator for Inland Revenue Local Intranet Site

Monitored user conformance to the Department’s security policy document

Facilitated installation and troubleshooting of computers and peripherals devices

Refunds Officer (Refunds Unit) April 2007 – September 1997

Responsibilities entailed:

Provided support to customer with refund queries

Logged Taxpayer Accounts entries on the system and ensured the proper documents were received and recorded and Executed timely processing and payments of cheques

Prepared Bank Reconciliation of Taxpayer Accounts, reports and vouchers at end of the month

Skills

Project Management,Business Continuity planning and Crystal Report

Linux, Networking and Parameter of Networking, Agile experience

Computer repairs and knowledge in Java,My SQL, C,# Access

Education- Pursiong CEBP axam

University College of the Caribbean (Bachelor of Science in Information Technology August 2015

Watermark Learning (Certificate in Business Analysis Fundamentals July 2014

References: Available upon request

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