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Experienced Product Management Leader

Sachse, Texas, United States
February 08, 2018

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Strategic Planning &


Product Development

Goal Setting &


Development Cost


Strategic Thinking

Product Roadmaps

Team Building /


Business Process


Customer Service


Problem Solving

Requirements & Risk


Quality Improvement

Policies & Procedures

Staff Supervision



Customer & Employee


Conflict Resolution

Public Speaking


Cloud, Managed, & Direct Business


Strategic Business & Product Planning

Channel, OEM, & Partnership


Organizational Development & Growth

IP-Based Unified Communications

Solution Development

New Business Development & Revenue


Worldwide Product Marketing

Customer Value Proposition Development

Portfolio, Pricing, and Lifecycle


Voice and Software Applications

Cross-Functional Team Leader


Led the start-up and implementation of an

industry-changing Managed Services Strategy.

Identified and executed the Strategic Global

Development and delivery of high-priority

initiatives into new market segments.

Held oversight over strategic direction of $200M portfolio. Personally cemented 30% YOY revenue

growth and a 100% YOY bookings increase, 3

years in a row.

Key in defining and executing Managed Services

Channel Strategy and offers, each valued over


Global Perspective. Successfully managed

initiatives and built relationships with cross-

cultural leaders and teams across organizational

structures and countries.

Personally constructed integrity-driven, high-

dollar organizations recognized for efficiency and bottom-line results.


SENIOR MANAGER, Avaya Cloud/Managed Solutions, Dallas, TX (2009 to Present) Avaya is a Global Leader in Business Communications that provides solutions directly and through its channel partners to leading enterprises around the world.

Administered Avaya’s Private Cloud Strategy within its Managed Service Portfolio. Led the Managed Services implementation, supporting the AvayaLive Video Conferencing and Enterprise Cloud UC and CC Solutions. Established go-to-market strategy, partner development plan and overall business plan. Held P&L management responsibility, solution development, and joint corporate strategy development.


Cloud Solution Development, targeting enterprise customers. Initiated Shared and dedicated infrastructure model options with custom capabilities, meeting ever-changing customer requirements.

Created a dynamic shift in the support organization model by redefining the market support requirements in a VMware environment, leveraging third-party infrastructure, including Amazon Web Services (AWS), Bluemix (IBM), and Google. 6209 LAUREL CREST LANE



Todd D. Ronnau

Revenue Maximization Through Product Advancement & Exemplary Team Leadership

“Todd is dedicated and passionate Team Leader with substantial expertise in executing complex market disrupting strategies. He also has the unique ability to manage multiple product realization and lifecycle solutions and drive organizational productivity, while breaking through obstacles and challenges. While working with Todd I found him to be an indispensable member of our managed services organization.” ~George Humphrey, TSIA, Senior Director Research and Advisory

Spearheaded Avaya’s Private Cloud Strategy

within its Managed Services Organization.

Launched a Standard Communication, Contact

Center, and Video.

Piloted Global Portfolio, delivering revenues of

$200M+ and achieving 30% YOY revenue growth.

Take-charge Global Technology Leader with 20+ years of solid Industry Experience, focusing on Product Management/Development, Sales/Marketing, Support Services, and Customer Care. Respected as a Cloud Services visionary with deep industry insight, initiating fresh roadmaps for product growth, creating strategic advantage, growing Global Market Share, generating new revenue streams, and boosting ROIC key customer acquisitions and long-term retention blueprints. Integrity-driven leader who inspires innovative product strategies, uncovering portals to new, leading-edge markets. Energetic and hardworking innovator committed to Customer Service, cogently rallying disparate teams behind common goals. Todd D. Ronnau Page 2

Continual Solution Enhancement, meeting changing customer needs, focusing on increasing revenue within an existing customer base, resulting in multi-million dollar revenue gains in year one.

Conducted ongoing market evaluations to determine growth areas and verticals to strengthen global revenue growth.

Strategic portfolio business plan development and oversight.

Developed and implemented Avaya’s Sales Channel Strategy, including retail and wholesale models.

Personally achieved a 20% cost reduction in Service Delivery costs. SENIOR PRODUCT LINE MANAGER, Nortel Networks Hosted Solutions, Dallas TX

(2007 – 2009)

Played a pivotal role, responsible for driving Nortel’s Hosted Solutions including IPT, UC, Messaging, Carrier Trunking, and PSTN solutions. Documented in-region sales channel and end-customer requirements, supporting the development/deployment of solutions. Identified and executed global channel reseller agreements via custom solution development and contract negotiations. KEY IMPACT AREAS:

Developed Global Solution Offerings, including Business Case Development, packaging, pricing, operational support, and lifecycle management activities.

SENIOR MANAGER/OFFER MANAGER, Avaya, Dallas TX (2000 – 2007) Subject Matter Expert regarding Avaya Hosted Solutions, including IPT, CC, and Messaging Solutions. Oversaw Channel Partner Engagement to develop reselling agreements, driving new yet revenue. Managed sales channel implementations, including process development and coordination, to ensure successful deployments. KEY IMPACT AREAS:

Internally/Externally engaged partners to provide the highest available level of implementation support.

Conceived and implemented Sales Channel Program Activities to drive partner in marketing activities.

MARKETING MANAGER, Excel Telecommunications, Dallas TX (1999 - 2000) Product Management oversight, driving Operator Service Support. DISTRICT SALES MANAGER/AREA MANAGER, Southwestern Bell Telephone, Dallas TX (1990 - 1999)

Managed staff and the associated Business Unit Goals. Developed and delivered quality Sales Team Training. Forecasted revenue and product item sales, setting sales objectives for a $200M organization. KEY IMPACT AREAS:

Conceived and piloted Customer Service Workshops, increasing Customer Service quality by 5% within a 2-month period.

Successful deployment of the Southwestern Bell Global Calling Card. EDUCATION, SKILLS & BACKGROUND

Friends University, Bachler of Science – Wichita KS TECHNOLOGY & VOLUNTEERISM

Word Excel PowerPoint Visio MS Project MS Publisher Adobe COUNCILMAN, Place 3, Sachse City Council, Sachse TX (2011 – 2014)

Volunteer, Leukemia and Lymphoma Society (LLS), Big D Climb and Light the Night Fundraising

Leveraged orders of over

$20M during first full year

$100M+ targeted in year two.

“Todd is a very passionate leader who sets goals and works hard to accomplish them. He thinks strategically, focusing on the

“Big Picture”, identifying elusive opportunities as well as plausible solutions to roadblocks. Todd works well with others, maintaining personal relationships while driving necessary, but many times unpopular, decisions and actions.”

~Mike Felix, Mayor of Sachse

Received the Vice President Appreciation Award

Awarded the Winner’s Circle Award in

1992, 1993, 1994, and 1995.

Formulated and actualized updated pricing

plan for Excel Calling Card and Operator

Services activity, resulting in an incremental

annual revenue increase of $15.8M.

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