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Project Manager Software

Marietta, Georgia, United States
February 08, 2018

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Joshua Etheridge

**** ********* **, ***, ** *****



Strategic risk mitigator with exceptional problem solving and development skills

Effective communication skills; adept in Public and Customer Relations, Negotiations, Damage and Conflict Control, and Liaison

Resourceful and well-organized; skilled in activity planning, task management and project follow through

Keen sense of responsibility; solid professional standards, excellent track record of dependability

Problem solver; respond rapidly and appropriately to changing circumstances, evaluate problems, make astute decisions to effect positive change, and refocus on new priorities

Proficient at providing advanced solutions that boost productivity and efficiency spanning the breadth of technology and organizational landscapes

Core Strengths

• Troubleshooting&Support • End user Support & Training •LANs/WANs,TCP/IP,DNS,DHCP

• Project Leadership • Client Relationship Management •Windows Platforms

• Macintosh platforms • Remote Desktop Services •System Implementation

Hardware: Dell desktop and laptop, Iphone, Ipad, Kofax Scanner, IBM copiers&printers,Crestron,Epson Projection systems,Promethean boards

Software:Win XP/Win 7 /Microsoft Office Suite 2007/2010(Project,Outlook,Visio) GFI Event Manager,Symantec Endpoint Client,Windows Server 2003/08,VMware vSphere Esxi 5, Ghost, SpiceWorks,Landesk, Zenmap,Norton Internet Security, Zendesk, Remedy,SCCM,NMap,Wireshark,Connectwise

Security and Firewall clients- Norton Endpoint security and Protection,McAfee Antivirus and Encryption,Watchguard firebox


AMB, Mercedes Benz Stadium, Atlanta GA(Contract) 6/2017 - Present

I.T. Field Technician

Maintains, analyzes, troubleshoots, VPN,RDP,DNS,DHCP,WAN,LAN,telephony and repairs computer systems, hardware and computer peripherals.

Documents, maintains, upgrades or replaces hardware and software systems.

Install, configure, troubleshoot, and maintain the Microsoft Windows and Mac OS desktop, laptop, and tablet computers, peripherals, iPads, and associated peripherals, including AV equipment.

Trained coworkers to identify, analyze, and repair product failures, orders and replaces parts as needed

Supports, setup and configure all NCR POS systems.

Troubleshoot technical issues both in person and remotely (phone or remote access tools)

Maintain inventory of all equipment, software and licenses

Work closely with other members of the Infrastructure, (NCR,AT&T,IBM) and AV teams to support all end users.

Utilize (Service Now) ticketing system to log and track support tickets, maintaining detailed documentation for each ticket

Round all building suites and restaurant venues before events to reinsure all wireless devices(Apple Ipads,OnT routers,STB boxes,Menu boards) are configured and setup.

Manage all audio/video installations throughout the stadium to include (VOIP,Crestron,HDMI/DVI)

Sobo Networks, Atlanta GA 1/2017 – 5/2017

I.T. Strategic Advisor

Responsible for managing all technical aspects of a networking infrastructure within a server environment VPN,RDP,DNS,DHCP,WAN,LAN,Vmware ESXi 5.5, Windows Server 2012

Configure,setup and support desktop applications AutoCad 2014-17,Microsoft Office Suite, Adobe Products, Ghost Exchange and all applications requested per company

Build and secure relationships with all contracted onsite staff and vendors in order to create a seamless and productive working environment

Continuously seek out ways to improve our clients positioning in the market by providng effective and detailed monitoring routines to explore any defeciencies

Ensure that all clients company needs are met on a daily basis by visibly remaining onsite during contracted time

Facilitate company meetings to discuss client development and think tank sessions

Implement and setup all desktop,laptop,printers and mobile device deployments

Moniter all WAN/LAN environments by way of Labtech and Connect Wise

Respond to clients tickets through Connect Wise resource

Moniter and check all client backup systems daily by remote or onsite visit

Plan, coordinate, and implement network security measures in order to protect data, software, and hardware to reinsure that all security parameters are in place daily

Prepare user instructions and documentation for the installation and operation of software and software upgrades

Design, configure, and test computer hardware, networking software and operating system software

Utilized Microsoft Active Directory services 08/12 to setup new users accounts,permissions and security parameters.

Lead and managed all migration and deployment activities to include Windows 7/8/10 operating systems,desktop applications, workstation setup and networking protocals TCP/IP and Ethernet

US. Department of Veterans Affairs –C.R.I.S.P Contract, GA 3/2015 - 1/2017

(Continuous Readiness in Information Security Program)

System Administrator

Responsible for risk mitigation for hardware and software on Window Servers. Working knowledge of DNS, DHCP, TCP/IP

Demonstrated ability to conduct application packaging, patching, operating system image creation and deployment, task sequences, driver lifecycle management, silent installations, knowledge of WMI, windows registry, SCCM report creation, pc hardware, printer management, mobility and AD Group Policy.

Built images for mass deployment using Sysprep, and Symantec Ghost Multicast server to clone and image workstations in the infrastructure.

Patch management, update and application packaging and distribution, operating system deployment (OSD), system security related issues, threat mitigation and reporting, analyzing data to spot trends, managing patches for software certificates, data collection and reporting.

Used Asset Insight to keep track of the software installed on the PCs and then used Symantec Ghost to create images

Research and develop solutions to newly identified and unresolved technical issues

Run audits including patch image deployment/configuration tools (SCCM, IBM BigFix 9)

Utilize SCCM,Powershell and the VA Toolkit,DBAT to remediate hardware & software vulnerabilities.

ManageTCP/IP,DNS,FTP,HTTPS,SSL,SMTP,UDP,DNS,DHCP,SSH and Firewall configurations and to stay on top of changes to the infrastructure.

Provide highly technical and/or specialized guidance concerning automation solutions to complex information processing problems related to the distributed computing environment.

Tier 3 level support for escalated desktop issues in relation to application deployment and wireless technologies( Cisco Anyconnect, Citrix, SCCM )

Respond,Document and resolve tickets in by way of CA Service Desk Manager in a timely manner

Remote management by way of via (RDP,Microsoft Lync\Skype for business,Citrix,CiscoVPN,SCCM)

Test and image desktop and laptops utililizing VA OS deployment procedures

Responsible for weekly/monthly activity reports by way of Ticket Trend

Manage and setup new user accounts, permissions, group settings and security policies by way of Active Directory

Maintain network security, including firewalls, Internet proxy, intrusion detection, IPSEC,VPN, remote access VPN

Dekalb Medical, GA 4/2014 - 3/2015

IT Field Service Technician

Responsible for the day to day support for the end user community to include installation, configuration, administration, and maintenance of networks(TCP/IP, LAN/WAN DNS,DHCP) computer systems, software and periphals

Handle installations,upgrades,backups,imaging and configuration to ensure infrastructure readiness

Accountable for documenting and tracking application development and production technical flow, setting standards, implementing controls and following procedures to maintain systems

Deploy IT change control processes and ensure users are educated on all changes

Resolve end user and client issues by way of remote desk technologies to include Landesk,Citrix and RDP processes.

Manage Remedy desktop ticketing system to ensure our end users issues are addressed and resolved expediciously which has lead to a 85% process improvement standard.

Support and install Clinical Applications (Allscripts,LotusNotes, Sovera,PMMC,Trace,Midas and Optum(CAC) etc;

Serves as a resource to the Project Manager on all Go Live implementations in order to execute project tasks as assigned

Ensure that all inventory and product deployments are tracked by the use of Wasp technology

Provides the highest level of customer service by establishing effective communication with all hospital staff and guests

Provided onsite and offsite support for all remote PCD sites

Ability to work with minimal supervision; self-motivated

Nu-Vision Computer Solutions, Inc., GA 10/2009-01/2012

System Administrator

Assisted 100+ users in resolving diverse hardware,software and security related issues

Trained departmental staff of 12 in the use of company systems and applications, provided ongoing support for end users.

Installed applications and coordinated all hardware / software upgrades for Macintosh, HP, Dell, Sony, IBM and Gateway PC's and Laptops

Reduced user callback rate by 20% through accurate assessment of root causes of technical issues and consistent implementation of appropriate solutions

Mandated quality assurance standards,which significantly improved IT staff overall performance, reliability, and effectiviness

Maintained computer systems hardware,software and peripherals by way of virtual protocols,VMware Workstation

Responsible for upgrading& supporting client business processes,administered and setupWindow Server 03/08,managed,optimized and secured LAN/WAN, TCP/IP, DNS,DHCP setups for commercial businesses and residential customers

Provided remote end-user virtual support by Logmein,VPN and onsite protocols

Successfully participated in a cold-calling campaign to local businesses in order to establish contracted services,which lead to a 25% increase in our small business contract department

Interfaced and developed relationships with customers to ensure a high quality standard of service is rendered

Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists

Lawrence Joel Army Health Clinic, GA 10/2010-07/2011

I.T. Project Manager (Contract)

Managed a $3.5 million document imaging project in cooperation with Xtreme Solutions Government Agency

Orchestrated project, from initial planning and design through prototype development and final customer delivery

Matrix-managed a 15 person development team. Demonstrated competency success in the areas of work design and work flow processes which resulted in a successful timely project deliverable

Implemented all hardware devices and installed software needed to support project completion

Responsible for Full Life Cycle (SDLC) process on all contracted support timelines

Implemented and installed OCR software and hardware required to perform E.H.R transition

Setup private internal LAN to facilitate the Kofax document imaging and transfer procedure

Educated and continually updated client face to face or by Skype on all workflow design,timelines and processes to communicate a timely and scheduled completion.

Identified, analyzed and mitigated project risks


Walden University, “B.B.A,Management Information Systems” Expected Graduation 2019 (Online)

Rockford Career College, “A.A.S Information Technology” 2007 - 2009


Connectwise Certification (2017)

Information Security(US Government)(2016)

Microenterprise Business Development Program (2010)

A+ Certified - Comptia (2010)

Information Technology Specialist – Carl Sandburg College(2000)

Additional Qualifications/Certifications

AIMM_CMMI Security ASM_Security_Trained

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