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Customer Service Administrative Assistant

Location:
National City, California, United States
Salary:
25.00 +
Posted:
February 08, 2018

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ELIZABETH CARDENAS

Email: ac4ed2@r.postjobfree.com

818-***-**** Cell

OBJECTIVE: A position where skills, abilities and experience will effectively contribute to the Organization.

SKILLS: Bilingual: English and Spanish, Translation and Interpreting skills, Intelex Software, Doc Link, Microsoft Office, Word, Excel, Access, PowerPoint, Publisher, Outlook, Internet Research, Go-To Meeting, Multi-line Phone Console. STRENGTHS:

Highly professional, dependable, hard-working, trustworthy and personable.

Works well under pressure and able to complete multiple tasks effectively.

Self-motivated, innovative, organized, quick learner and goal-oriented.

Outstanding interpersonal, communication, negotiation and problem-solving skills.

Works well both as part of a team and independently.

Interacts and works well with all levels of individuals.

Ability to maintain high levels of confidentiality. PROFESSIONAL EXPERIENCE:

2012-Present American Fruits and Flavors, LLC – 818-***-**** 10725 Sutter Ave., Pacoima, CA 91331

TRAINING/DOCUMENT CONTROL COORDINATOR

System Administrator for Intelex System. Maintain training workflow in the Intelex system. Assign users to system tasks, setting deadlines and schedules for employee training. Responsible for the effective implementation of cGMP, CFR, SQF, HACCP, FSMA, state and federal standards and requirements. Coordinate and prioritize compliance training requirements for 3 locations. Maintain daily interaction with management to accomplish needed tasks, while maintaining high levels of confidentiality. Maintain, Index and verify training documentation in Doc Link, Assist in creating, updating, evaluating, tracking and archiving compliance documents in Intelex software and hardcopy. Ensure such documents are accurately reviewed and approved by upper management and released for company wide use. Review documentation for completeness, accuracy and consistency in content and format. .

2006-2010 Consolidated Fabricators Corp. – 800-***-**** 14620 Arminta St., Van Nuys, CA 91402

EXECUTIVE ACCOUNT REPRESENTATIVE

Developed and built customer relationships and sold various steel containers, parts and products. Cold called to obtain potential clientele. Maintained existing accounts by providing a high level of customer service and meeting clients needs. Answered incoming sales calls and provided customer service. Provided price quotes and placed orders as needed. Assisted and helped in the training of new employees. Maintained contact with various internal departments to assure deadlines are met and proper payments are collected. Procured and set up international and national freight quotes. Assisted manager with other projects as assigned. Page 2 of 2

PROFESSIONAL EXPERIENCE: (continued)

2005-2006 Fidelity National Title – 800-***-**** 6060 Sepulveda Blvd., Suite 100, Van Nuys, CA 91411 EXECUTIVE SALES ASSISTANT

Prepared expense reports and financial statements, set up sales meetings and maintained monthly planners along with meeting clients’ needs. Maintained client database, created marketing material, retrieved information from various internal departments as well as provided assistance with software support, arranged courier services, provided property profiles, comparables, plat maps, vesting deeds, notices of default, notices of sale, and current property taxes. Ordered and ensured city permits filed, issued policy rate quotes and answered various customer service related questions.

1996 – 2005 California Survey Research Services – 818-***-**** 15350 Sherman Way, Suite 480, Van Nuys, CA 91406

2000- 2005 RESEARCH SUPERVISOR

Supervised busy Data Collection Department of up to 40 employees, supervised Research Assistants, translated questionnaires and project material, interviewed, tested and hired bi-lingual employees. In English and Spanish conducted all trainings. Monitored all interviewers to ensure quality standards established. Checked computerized questionnaires for accuracy, created and prepared daily project reports, charts and graphs. Gathered and tabulated data, implemented company policies, practices and procedures. 1996-2000 REARCH ASSISTANT/DATA COLLECTOR

As a Research Assistant - Assisted in supervising Data Collection Department, translated questionnaires, monitored interviewers to ensure quality standards, and other unspecified duties as needed. As a Data Collector - Collected accurate and thorough data, ensuring the integrity of each study by utilizing strong reading, listening, and recording skills, editing and evaluating work.

EDUCATION/TRAINING:

1992 - 1996 Canoga Park High School - Canoga Park, CA Diploma 1996

2000-2004 Pierce College – Woodland Hills, CA

Business Management

2001 Legacee Management Systems, Inc. – Westlake Village, CA Performance Management Training Courses

2002/2003 UCLA – On site and On-line Courses

Protecting Human Subject



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