Ashley Goldenberg Reinke

**** ****** *****, ********, ***** 76049

254-***-****

ac4ebw@r.postjobfree.com

PROFESSIONAL PROFILE

Motivated and self-driven with several years of office management experience

Comprehend and adhere to laws, policies, and procedures

Recognized for ability to effectively manage and lead multiple areas with diverse employees and remain positive, fair, and increase departmental productivity, accuracy, and morale

Define goals and objectives for myself and department and dedicated to meet and exceed expectations

Ensuring compliance with regulations for staff and product output

Strong organizational and interpersonal skills

Adaptable to new concepts and responsibilities

Knowledge with nonprofits, for profit companies, and unions

EDUCATION

Master of Business Administration August 2012

Tarleton State University, Stephenville, Texas

GPA: 3.58

Bachelor of Science Applied Science – Business August 2008

Tarleton State University, Stephenville, Texas

GPA: 3.85

Associate of Applied Science - Veterinary Technology August 2006

McLennan Community College, Waco, Texas

GPA: 3.704

RELATED PROFESSIONAL EXPERIENCE

Director of Administrative Resources – EOAC Sept. 2015 - Present

AI Records Manager – American Income Life Insurance Nov. 2014 – Sept. 2015

Approvals/Reissues Manager – American Income Life Insurance Sept. 2013 – Oct. 2014

Submit Manager – American Income Life Insurance July 2012 – Sept. 2013

PR Administration Manager – American Income Life Insurance Mar. 2011 – July 2012

Director Support Specialist – American Income Life Insurance Jan. 2009 – Mar. 2011

Public Relations Coordinator – American Income Life Insurance May 2007 – Jan. 2009

Project Secretary – American Football Coaches Association June 2001 – June 2004

Administrative Assistant – Office Systems 2000, Inc. July 2000 – Apr. 2001

Outside Closings – Home Abstract & Title Company June 1998 – June 2000

OTHER PROFESSIONAL EXPERIENCE

Substitute Teacher – McGregor Independent School District Jan. 2007 – May 2007

Summer Intern – Ramsgate Veterinary Clinic May 2006 – Aug. 2006

Product Flow Coordinator – Michaels Craft Store Oct. 2005 – Dec. 2006

Lead Cashier – PetSmart June 2004 – Oct. 2005

Academic Tutor – Algebra Aug. 2004 – May 2005

GENERAL MANAGEMENT/STAFF TRAINING & SUPERVISION

Head of the Human Resources and Technology departments for EOAC

Attend, present, and report to the Board of Directors monthly

Shop and select employee benefits annually

Event planning for small and large company functions (AFCA Annual Convention, AIL PR Summit, AIL Employee Appreciation Event, EOAC Golf Tournament, EOAC Annual Convocation, EOAC 50th Anniversary Celebration)

Assigns and regulates functions of clerical employees

Responsible for finalizing and reissuing new and existing business submitted by sales agents after the underwriting process.

Observe and assist employees with research and questions regarding system and clerk errors.

Compile data and calculate bonus amounts for pay statements.

Obtained and reviewed medical records for life insurance purposes.

Decreased department unaccounted time from an average of 80 hours per week to 30 hours per week.

Oversees training of new employees, reconciles payroll, and maintains several spreadsheets regarding issue rates and cost analysis data for executive reporting.

Organized quarterly departmental meetings to answer questions, update employees on company news and procedural updates, and provide team-building activities.

Handle unemployment claims, workers compensation benefits, FMLA and leave requests.

Shop and select employee benefit packages

Perform human resource functions including interviewing, selecting, training, evaluating, developing, disciplining, and terminating staff

Obtained a satisfactory solution in difficult personnel issues (disciplinary cases, terminations, hygiene issues, transferring employees, union related issues)

Mentored and coached employees to encourage advancement opportunities

Actively involved with conflict resolution for staff

ADMINISTRATIVE/CUSTOMER SERVICE

Reported directly to the Vice President of Public Relations to create more efficient methods of delivering productivity reports.

Performed weekly, monthly, quarterly, and annual reports in Microsoft Office in order to analyze productivity, lead generation, and cost savings.

Designed and created employee procedures in order to implement an entirely new department.

Designed, implemented, and tested new software for new division.

Monitored workflow throughout department, trained new hires, and responsible for answering any questions employees had within department.

Responsible for the daily monetary deposits, organized change orders, and organized documents relating to daily financial activities.

Fulfilled duties of management with manager-on-duty shifts, assisted customers in an efficient and professional manner, and opened/closed store.

COMPUTER SKILLS

Extensive knowledge of Microsoft Office Suite (Word, Excel, Access, Powerpoint, Outlook).

Hands-on knowledge of Serif WebPlus X6, Microsoft Sharepoint Workspace, KRONOS, Abilia (MIP), and Quickbooks.

Social media knowledge (Facebook, Instagram, Twitter, and LinkedIn)

Develop, design, test, support, and implement new company-specific software programming.

Work with Information Technology and Business Analyst units to design and test software programming.

Provide technical support for company-specific software.

TRAINING/LICENSES

Participated in Torchmark Executive Mentor Program 2012-2013

First Line Leadership Program Part I & II - University of Texas at Dallas 2013-2014

Poverty Simulation – Adams & Boyd September 2015

Abilia (MIP) Fund Accounting Human Resource Management Workshop October 2015

HR for Anyone with Assigned HR Responsibilities - Fred Pryor November 2015

Essential Grant Skills – The Grantsmanship Center November 2015

Results-Oriented Management and Accountability – Adams & Boyd September 2016

How to Deal with Unacceptable Employee Behavior – Fred Pryor January 2018

Notary Public Commission – State of Texas January 2016-January 2020

COMMUNITY INVOLVEMENT

Prosper Waco Financial Steering Committee Sept. 2015 – Present

EOAC Golf Tournament Sept. 2015 – Present

EOAC Convocation Sept. 2015 - Present

Heart O’ Texas Fair – Livestock Committee Member Aug. 2012 – Present

Food For Families – AIL Volunteer Oct. 2011 – Sept. 2015

Partners In Education (Kendrick Elementary) – AIL Volunteer May 2007 – Sept. 2015

AIL Employee Appreciation Event - Chairperson (2013) June 2011 – Sept. 2015

AFCA Annual Coaches Convention July 2001 – May 2004

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