Customer Service Manager

Randi Kopelow

*** ***** **** ******

Perkasie, PA 18944

215-***-****; 215-***-****(cell)

Highlights Organized, reliable, team player, hardworking & leadership skills

**/**- ******* ******, Maxwell’s on Main (MOMS)- Doylestown, PA

Delivers exceptional, friendly and fast service

Processes cash/credit card transactions

Enters transactions on Micros POS program

Skillfully addresses guest service needs

1/14- Present Online Store Owner, RCK Kreations- Perkasie, PA

Designs and creates custom jewelry pieces

Creates handmade hair accessories & tutus

Marketing/Sales

8/12-10/17 Store Owner, Emily’s Closet Kids Consignment- Lansdale, PA

Managed day to day operations of the store

Provided exemplary customer service

Scheduled and conducted appointments with clients for consignment.

Maintained inventory and client info on Databank consignment software

Interviewed and conducted training of new hires and managed employees

Marketed the business through social media and other advertising outlets

Creatively merchandised inventory

7/16-10/17 Front End Supervisor, Lubertos Trattoria- Dublin, Pa

Multitasked in a fast paced environment

Responsible for overseeing employees and daily operations

Answered phones while waiting on customers and expediting food orders

Received catering orders and facilitated planning food for their events

Delivered orders to venues and provided onsite catering

1/10-11/12 Server- Lubertos, Trattoria- Dublin, PA

Provided excellent customer service in a high volume restaurant to ensure

customers a positive dining experience

3/99-12/07 Bartender/Server, Pocos- Doylestown, PA

Began as a server and was promoted to bartender

Served customers in a friendly and enthusiastic manner

Responsible for accurately maintaining inventory

Displayed strong mathematical skills while under pressure

Reconciled cash and credit card transactions at the close of the day

Assess customer demeanor to provide a safe environment

Volunteer Work Salfid Kennels, Souderton, Pa

Helps at adoption events

Provides a foster home while animals await adoption

Guth Elementary School, Perkasie, Pa

Served on the PTA and chaired the yearbook, holiday gift shop, bingo night

hospitality committees

Assisted in the classroom and worked one on one with students to help them

learn to read

Planned parties and acted as homeroom mom

Education Bucks County Community College & Keystone Jr. College

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