Customer Service Administrative Assistant

Lori Descoteaux

Gilmanton Iron Works, New Hampshire 03837

**************@*****.***

603-***-**** linkedin.com/in/lori-descoteaux-243a5846

Administrative Assistant/Customer Service

Experienced Administrative Assistant with expertise in reporting and analyzing customer data. Proven telephone sales skills and adept at assisting customers and resolving customer service issues. Collaborates very well with cross functional departments. Proficient in AS400 applications, Spreadsheets, Microsoft Office. Core competencies:

•Customer Service

•Detail Oriented

•Data Entry

•Designing and Implementing Customer Promotion programs

•Strong Organizational Skills

EXPERIENCE

Sales Analyst for the Sales VP and Pricing Coordinator HP Hood LLC

2005 –2017

●Supported a sales team of 8-10 with reporting, analysis, and all customer inquiries.

●Worked with pricing to provide reporting to customers monthly as well as working on several customer intranet portals to update pertinent information.

●Implemented various special programs and monitored success.

●Worked with customers to provide solutions in meeting their specialized needs.

Executive Administrative Assistant/Sales Analyst to Division Director Crowley Foods Prior to 2005

●Helped manage a sales team of 8-10 representatives. Supplying the team with reporting, sales analysis and handling all contact with customers.

●Monthly pricing updates, customer promotions and rebates

●Sales trade shows

●Handled all correspondence, customer complaints, and new customers.

●Crowley Foods was sold to HP Hood LLC

ADDITIONAL RELEVANT EXPERIENCE

Customer Service Telephone Sales Supervisor Crowley Foods

●Supervised a telephone sales department of 10-12 representatives.

●Implementing procedures to increase accuracy and efficiencies.

●Worked closely with other departments to ensure orders were processed.

Customer Service Telephone Sales Crowley Foods

Customer Service Telephone Sales Weeks Foods

EDUCATION

HP Hood sponsored courses in Customer Service, Leadership, advanced Microsoft Office.

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