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Project Systems Analyst

Toronto, Ontario, Canada
February 09, 2018

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Siv Kumar

Phone: 647-***-****



Business Systems Analyst with over 7 years of experience in business requirements, systems analysis, workflow and project management.

Extensive software development lifecycle knowledge with a focus in product development. Employs solid analytical skills to swiftly identify and resolve application defects.

Excellent skills in Object-Oriented Analysis, business analysis, Design and Development in IT including Data warehousing, MDM, RDBMS, Internet and Client Server applications.

Experience working with several programming languages including JSP, PHP, and with a variety of database systems including MySQL, and SQL Server

Exemplified effective communication skills while liaising with: Stakeholders, C-level executives, Third party Vendors.

Strong knowledge of Software Development Life Cycle (SDLC) methodology, Iterative Software Development Life Cycle Process as per Agile Methodologies and Project management life cycle.

Experience being on multiple Scrum teams in a variety of different contexts.

Facilitated JAD (Joint Application Design) sessions and e-JAD sessions. Knowledge and/or experience with widely successful Agile techniques: User Stories, Continuous Integration, Continuous Testing, Pairing, Automated Testing.

Expertise in performing major testing types including GUI, System/Integration Testing, Mobile Testing, Cross-Browser compatibility, SQL/Database Testing, ETL/DW Testing, BI Intelligence and Acceptance Testing (UAT).

Used Microsoft Visio for Use Cases, Organizational Charts and Data flow diagrams.

Involved in maintaining Test Matrix and Traceability Matrix and performing GAP analysis.

Strong Tableau experience

Prepared and delivered reports, recommendations, or alternatives for improving processes in reporting systems across the organization.

Worked on Projects including web-based application development, website enhancements, desktop applications, database-backed websites and web layout enhancements.

Skilled in gathering user requirements, performing gap analysis and translating them into structured data, functional and System Requirement Specification documents (SRS).

Work Experience:

Business Systems Analyst (Jan 2016- Present)

Shoppers Drug Mart – Toronto ON

Project summary: Upgrading SAN and implementing wireless for Corporate. Project is to build a new SAN (Storage Area Network) and migrate all existing applications to new SAN without impacting the business. Implementing a Wireless Infrastructure at SDM’s Central Office and Regional Offices which will enable only corporate issued devices to seamlessly connect the Local Area Network (LAN) and provide only Internet Access to guests, vendors, consultants and staff utilizing personal devices.


Prepared the "As Is" and "To Be" business process models using Visio.

Conducted JAD sessions with business area experts, asking detailed questions and carefully recording the requirements that can be reviewed by both business people and the IT developers.

Conducted JAD with business users and end users in regards to improvement in POS and UI to support business requirement.

Attended daily PMO Project Review meeting to communicate the status of the project.

Facilitated collection of functional requirements from system users and preparation of business requirement documents and System requirement specification (SRS) in response to the BRD, to clearly communicate the project requirements.

Develop and maintain Project Charter.

Worked with MIS (Management Information Systems), business intelligence / visualization tools like Tableau and SAS to produce executive reports

Perform Cost/ benefit analysis and impact analysis.

On-going meetings with business reps to firm up requirements document of all requirements, review with all business representatives and solicit sign-off.

Analyze and resolve complex issues during design and test phases and track all issues and solutions as required by means of issue log, ensuring all issues are resolved timely to prevent any delays in meeting target dates.

Worked closely with the UI design and development team to ensure viability of new features to ensure proper functionalities of the complete system.

Created use cases for Reusable Web Services e.g. IDM, Logging, Monitoring and Authentication.

Worked with QA team to ensure adequate testing of software both before and after completion.

Worked on multiple Project Change Request (PCR) / enhancement requests, for multiple releases, aligning with tight timeline schedules.

Prioritized stories in the product backlog based on business value.

Responsible to provide team with user-centered agile specifications (user stories) and acceptance criteria.

Create test cases, test plans and provide support for User Acceptance Testing (UAT), System Integration Testing (SIT), Functional Testing and document test results.

Used Tableau to create new reports, modifying existing reports, and perform trouble shooting steps. Also, to create, maintain, and manage documentation for all data warehouse and reporting development efforts.

Environment: web services, ITIM, HP Quality Center, MS Access, Word, MS Project, SQL, MS Power point, Excel, Share Point, Agile, Visio, Tableau, SAS

Business Systems Analyst (Sep 2014 – Nov 2015)

Scotia Bank – Toronto ON

Project summary: The project involves developing web based application suite with uniform look and feel for the online customers which replaced the PC based applications which were maintained by different departments. With consolidating all the applications under one umbrella, aim was to market services to a wider customer base at a fraction of the cost and will be able to realize savings on customer management function.


Elicited documented and translated business requirements into actionable projects and also functional and qualitative requirements for several critical projects within Scotia Bank including Compliance projects.

Worked with BI tools such as Tableau as well as SAS for creating report and MIS.

Set up enterprise search agents to elicit information from past project depository and servers on SharePoint.

Developed artifacts and project deliverables e.g. Project Proposals, Business Cases, Project Charter, Process Flows, Use Cases, traceability matrix and Business Requirements Documents (BRD) and

Ensured deliverable timelines are met without impact on network operations and availability.

Create/analyze as-is process workflows, identify areas for improvement (gap analysis) and develop Proposed to-be processes on Visio for all projects and then export the VMI files to SharePoint designer

Defined assumptions and proposed system requirements and business process changes to fulfill business user requirements.

Developed business cases, RFI/RFPs and Service level agreements (SLA) on behalf of the company.

Facilitated Joint Application Development (JAD), focus group session flows and Interview to elicit requirements from stakeholders, managers and teams.

Interfaced with Product and Project Management to ensure appropriate end-to-end solution is delivered.

Monitored and managed changes to Baseline requirements through established change control mechanisms and tools, determined any discrepancies or errors in the system.

Analyzed tenders, recommendations on third party partnerships for services or software and defined outcomes for PMO and Program Managers.

Develop test cases, test plans for the Functional and Integration Testing.

Perform UAT and post implementation testing and document test results.

Develop and share training materials and decks with all the end users on SharePoint.

Environment: VBScript, web services, ITIM, MS Access, Word, MS Project, SQL, MS Power point, MS Excel, Share Point, Agile, Visio

Business Systems Analyst (Sep 2013–Aug 2014)

Economical Insurance – Waterloo ON

Project summary: This project was initiated to enhance electronic document management of the Registered Disability Savings Plan (RDSP). I worked as a business analyst on the project to elicit requirement from subject matter expert and stakeholders on how hardcopy document will be received, indexed and attached to each client.


Being part of the core team identified for GAP analysis.

Perform the roles and responsibilities as a domain advisor / lead business analyst for the program.

Interface with Operations and understand their business process and map it to the iFAST functionalities/processes.

Highlight the gaps and recommend work-around/solutions.

Put together the engagement artifacts like SOW (Statement of Work), SOC (Statement of Change), Enhancement.

Overview Document (EOD) etc and assist the Program Management team in identifying the risks and mitigation plans related to functional gaps.

Act as a liaison between the client & development team.

To gather requirements from clients and prepare the BRD (Business Requirement Document, OOM (Order of Magnitude), SOW (Statement of Work), SOC (Statement of Change), Enhancement Overview

Document (EOD), Enhancement Design Document (EDD).

To conduct walkthroughs with the client and development teams.

Data mapping of application data feeds to support vendor applications including CRM and OLAP.

Train the team functionally on mechanics of various transfer agency functionalities.

Business Analyst (Apr 2012 – Jul 2013)

Purolator Courier Ltd – Toronto ON


Conducting requirements elicitation sessions with end-users, stakeholders and subject matter experts (SMEs).

Creating business and functional requirements documents and test cases.

Performing internal and client walkthroughs for functional requirements.

Completing assigned tasks and deliverables with minimal supervision.

Working with a variety of technology platforms including Client Server, Web-based applications, Cloud computing and Mobile devices.

Planning detailed timelines for minor project deliverables.

Resolving any urgent issues that may arise during the project lifecycle.

Building relationships client groups and enhancing client satisfaction.

Coordinating and monitoring development to ensure all deliverables are completed on time for minor enhancements.

Managing testing effort as required, ensuring that timelines are adhered

Facilitating regular team meetings and reporting project status to the Project Manager

Raising questions with clients and SMEs to identify gaps in requirements taking the necessary steps to resolve them.

Participating in knowledge transfer sessions in order to educate support resources on the application or enhancements at project completion.

Environment: MS Word, Excel, PowerPoint, Outlook, Visio, HPQC, and Microsoft Projects.

Ability to work in MS Windows, Unix, Linux, Oracle, SQL, BPMN, SOA, Web Services, SharePoint (2007, 2010, 2013), Microsoft Visio environment.

Business Analyst (Feb 2011–Mar 2012)

TD Canada trust – Toronto ON


A very important addition to the D2D banking OEI team with a focus on working collaboratively with the business and IT to document the business requirements for the CAD, USD, Sundry and Sterling printing and settling automation initiative.

Research and analysis leading to the completion of the complex data gathering document, BRD & functional specifications (External Design Documents)

Worked with MIS(Management Information Systems) for upgrading and setting the standard.

Document and validated the "as is" and "to be" process (MS Visio); Performed risk and gap analysis with a focus on automation, centralization, reduction and/or elimination

Conducting impact analysis to determine the various branch transit which will be impacted by the project

Developed a communication plan and strategy to communicate the system and process changes to the impacted branch transits.

Independently resolving and documenting complex problems to meet business needs

Creating, documenting and executing test strategies/test functions/test cases

Continually acquiring and enhancing knowledge of business strategies, policies, risk management methodologies and practices, product offerings, financial markets and financial instruments

Participating in walk-through of applications during various stages of the project; Providing guidance and advice to developers to meet project objectives

Understanding interfaces with current Bank systems; Actively participating in the systems implementation process.


Master’s in Business Administration

BCS Certification in Business Analysis.

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