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Customer Service skills, management, and leadership skills

Atlanta, Georgia, United States
February 09, 2018

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Kai Monique Harris



To obtain a job that will utilize my knowledge gained from school in finance, management and marketing classes, while developing different skills that I can use throughout my career.

Skills and qualifications

Marketing skills

Sales and promotion

Computer skills

Microsoft Word, PowerPoint, Excel and Access

Type-40 wpm

Human Relations and Customer Service skills

Problem solving, creative and patient

Honest, hard worker, reliable, trustworthy, kind,respectful

Leadership skills

Ability to effectively multi-task;stay motivated by having determination to succeed

Communication skills

Effective written and verbal communication, attentive listener



Spring 2015- present, GPA: 3.5, Kennesaw State University

Professional Experience

Victoria’s Secret

(Cumberland Mall) – Atlanta, Georgia

Supervisor- May 2016-Present

Handle any customer complaints

Handle all open and closing procedures

Staffing operations supervisor tasks

Manage staff and the daily procedures for the day

Order supplies when needed

Supervising and keeping up with sale goals and credit card goals for the day

Icing- Claire’s Inc

(Southlake Mall) – Morrow, Georgia

Assistant store manager- January 2016-May 2016

Lotus Boutique

(The Shoppes at Webb gin) – Snellville, Georgia

Key holder/supervisor- January 2015-December 2015

Honors, Awards, and Memberships

2012 – Present, Hope Scholarship

2012-2014- Deans list, at Georgia Gwinnett college

Extracurricular activities

Spring 2015 Greenlight committee at Kennesaw state university

oPlanned events around campus

Spring 2015 Get involved committee at Kennesaw state university

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