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Customer Service Data

Location:
Reno, NV
Salary:
85000
Posted:
February 09, 2018

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Resume:

RAGHU BAPATLA

*** ***** **, *** ********* ***** Phone: 775-***-**** Email: ac4e1q@r.postjobfree.com SUMMARY

§ Ability to perform statistical analysis and predict models using Hypothesis testing and Regression techniques.

§ Ability to design logical data models using ERD’s and physical database model prototypes.

§ Ability to take on challenging tasks and drive them to completion. EDUCATION

Master of Science, Information Systems (Data Analytics) Aug’15 – Dec’17 University of Nevada, Reno GPA: 3.7/4.0

Courses: Database Design & Implementation, Computer security, Controls and Information Assurance, Statistics for Decision making, Data Resource Management, Project Management: Advanced topics, Issues in the Current Technical Environment, Economics in Health Care, Biostatics in Public Health, Issues in Change Environment, Time Series Analysis, Health Care Informatics, Economics of the Firm, Categorical Data Analysis. Bachelor of Technology, Electronics and Communication Engineering Graduation: May 2012 Jawaharlal Nehru Technological University, Hyderabad, India GPA: 3.71/4.0 Relevant Courses: Wireless Communications and Networks Digital Signal Processors and Architectures RF Circuit Design, Digital Communications, Electronic Devices and Circuits, Electrical Circuits, Probability Theory and Stochastic Processes, Switching Theory and Logic Design, Electronic Circuit Analysis, Microprocessors and Microcontrollers

TECHNICAL SKILLS

Programming Languages: R, SAS, SQL

Databases: SQL Server

Operating Systems: Windows, Linux, Mac

Software Tools: Microsoft Office, Tableau, MegaStat, Visio (ERD), Biz-Agi WORK EXPERIENCE

Graduate Teaching Assistant Aug ’15 – Dec’17

Department of Mathematics & Statistics, University of Nevada, Reno. Courses: STAT 152 – Essentials of Statistics

§ Teaching 2 classes each semester, each class consisting of 75 students.

§ My responsibilities also included creating and grading quizzes, exams and helping students by holding office hours and via email.

Transaction Risk Investigator Amazon.com, Inc., Feb ’14 – July ‘15 My role displays my strong ability in the following areas: v Identify fraud patterns and modus operandi that would have a direct impact on the bottom line for amazon.com. Perform the role of QA or metric auditor, providing results to investigators and collating results for management. Participating in strategic project planning and execution in support of peak periods and in the strategic planning of my team’s project roadmap for that particular quarter. Customer Support Program Specialist Amazon.com, Inc., Sep ’12 – Feb ‘14 As a Customer Service Program Specialist, I used to help solve a variety of customer problems, and operational challenges. I had used new customer service tools in order to provide an accurate response and an exceptional customer experience. I have worked under supervision with the technology team to build the best possible customer experience and efficient associate tools by providing input into new features and prototypes. I had helped the team implement best-in-class processes and practices for maintaining and exceeding associate productivity.

ACADEMIC PROJECTS

Database Design & Implementation Project ( Cut Glass Mosaic & Tile Company) Fall 2015

§ Designed a logical Entity Relationship Diagram (ERD) by examining the company’s current job estimation and costing system, to represent data storage needs and business rule implementation.

§ Produced a physical database model to accommodate company’s reporting needs.

§ Developed a prototype of the database using SQL server and checkedthe robustness of the model using test data set and SQL Queries.

Implementation of Business Intelligence System for Renown Spring 2016

§ Our project is to enlighten a hospital (Renown Regional & Medical Center) the advantages of implementing a Business Intelligence system for better decision making, problem solving and to improve customer satisfaction.

§ Our goals in this project was to design a database, populate the data, perform ETL process, define the Key Performance Indicators, and visualize the data and explain why these Key Performance Indicators provide a significant change in the Organization.

Analysis of Quebec Birth Data (A Time Series Analysis) Fall 2016

§ Our goal was to analyze the Quebec Birth Data from 1977 to 1990.

§ Eliminate Trend and Seasonality

§ Model Random Component and forecast the modelled random component Analysis of Renown Inpatient Data

§ Developing various Data reports on the Renown Inpatient data.

§ Financial Analysis of Revenue generated by Renown. EnCase Project:

§ Our project was to find evidence from the flash drives, hard disks, CD’s and DVD’s of an internal employee in an organization.

§ Using the EnCase software we were able to find evidence which proved that the employee was committing fraud by doing computer forensics.

§ A report was made drafting all the evidence which could be used to present in the court of law. Join Point Regression analysis for Cancer Survival Data (Current Project):

§ To identify options for use of an open source library that is able to reliably provide statistical evaluation of trend data.

§ In lieu of identification of open source options, we prepare technical implementation of such a library de novo.

Drug/Alcohol Abuse using Youth risk behavior surveillance system:

§ Identify dependency between alcohol/drug usage with respect to Gender, Race and Grade among High school students.

§ Construct a Generalized linear model for the prediction of percentage of students who will be involved in Drug/Alcohol abuse with respect to gender, race and grade.



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