Professional Summary

Skills

Work History

E S

*** *. *** ****** *** 39, Kalona, IA 52247 • Home: 319-***-**** • Cell: 319-***-**** • ac4dzu@r.postjobfree.com

Customer service representative driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care. Qualified bilingual service rep. with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Skilled in call center operations

Customer interface expertise

Adheres to customer service procedures

Strong problem solving aptitude

Persuasive speaker

Customer service award

Completed telephone training seminar

Creative problem solver

Exceptional communication skills

MS Windows proficient

Medical terminology knowledge

Childcare Provider, 10/2016 to Current

Dominique Martinez – Iowa City, IA

Encouraged good behaviors using the positive reinforcement method. Dressed infants and toddlers and changed their diapers. Communicated openly with children's parents about daily activities and behaviors. Made nutritious breakfasts, lunches, dinners and snacks for the children. Customer Service Representative, 09/2015 to 09/2016 Thomas L Cardella & Associates – Cedar Rapids, IA

Provided an elevated customer experience to generate a loyal clientèle. Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Cashier/Hostess, 10/2014 to 08/2015

Riverside Casino & Golf Resort® – Riverside, IA

Provided excellent customer service

Set dining tables according to type of event and service standards Education

Bussed tables, cleared, cleaned and set tables in a quiet and efficient manner. Answered telephone calls and responded to inquiries. High School Diploma: 1976

Seton Academy - South Holland, Illinois

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