Administrative Assistant

Lisa A. Stevens

**** **** ***** ~ Macungie, PA **062

*******.****.*@*****.***

Phone: 484-***-****

Professional Summary

o15+ years of office administrative, sales and marketing experience

oProficient in medical terminology and business writing

oExcellent customer service, clinical, and communication skills

oAbility to quickly learn new skills and concepts

oSkilled in all MS Office and other database applications

Accreditations/Skills

Certified Nurse Aide Registry, CPR/First Aid, Medication Dispensing, Medical Billing

Professional Experience

Hess Windows (2016- Present) Allentown, PA

Administrative Assistant

oGreet all incoming customers and assess their needs

oAnswer telephones within the first ring and assist customer in a timely manner

oMaintain detailed and accurate files on all current and past customers by means of paper and electronic files

oProcess all incoming and outgoing customer orders with precise accuracy

oProcess payments

Integrity Staffing Solutions (2015-2016-Seasonal) Allentown, PA

Placement Specialist

oInterview applicants for open positions with Amazon

oAssist applicants with the computerized application process

oConduct background checks, verify I-9 documents via the e-verify system

oVerify that applicants understand all of the required duties of the position

oConduct oral drug screens

oContact applicants in the pool system for open positions and fill the positions

HTSS, Inc. (2014-2015) Emmaus, PA

Office Manager / Front Desk Receptionist

oGreeted all incoming applicants and verify information on their applications

oConducted background checks on applicants

oDeveloped and managed computerized application process for applicants; administer orientations, testing; new employment materials (badges, payroll, etc.)

oFacilitated prescreen applications and managed interview schedule with staff recruiters

VITA Counseling Partners, LLC (2013-2014) Palmerton, PA

Credentialing Specialist/ Office Manager

oPerformed general office duties: filing, answering phones, scheduling of clients, insurance verification, billing, client file maintenance

oCredentialed new providers with insurance companies

oMaintained all records and certifications for the independent contractors and the insurance companies

Mary Kay Beauty Consultant (2015-Present) Macungie, PA

Independent Contractor

oManage customer base while maintaining positive customer relationships

oProduct demonstration and in-depth knowledge of features and benefits

oManaged ordering and billing for key customers

oAchieved quarterly sales and revenue goals (2015– present)

Private Nanny (2007-2010) Macungie, PA

In-home Care Giver

oResponsible for the care of 12 year old Autistic boy

oPrepared meals, administered medication, provided guidance in performing ADL’s

oProvided general, light housekeeping relevant to child

oMaintained daily notes on progresss and performance

Kathleen Coughlin, LSW & Associates (2008-2009) Allentown, PA

Office Manager

oPerformed general offices duties: filing, answering of phones, scheduling of clients, insurance verification, billing, payroll, client file maintenance

oPerformed Intake sessions for psychiatric evaluations

Interim Healthcare Inc. (2005-2011) Allentown, PA

Certified Nursing Assistant/ Home Health Aide

oProvided nursing and nursing related services to residents

oAssisted patients with ADL's, administration of medications

oProvided routine care to the patients

oEnsured the safety and well-being of the residents is maintained

Invo-Healthcare Associates (2005–2006) Doylestown, PA

Staffing Specialist

oPerformed outbound calls to therapists and school psychologists and provide information and opportunities to work in educational settings

Doylestown Hospital Hospice (2004-2005) Doylestown, PA

Home Health Aide

oAssisted patients with ADL’s, provided support to patients and their families

Neshaminy Manor- County of Bucks (2001-2004) Warrington, PA

Certified Nurse’s Assistant

oSupported patients/residents with activities of daily living and detail patient/resident performance in a nursing home

oClinic Relief Aide

oRecorded data entry, arranged physician appointments, order radiological and diagnostic services, perform hematology support, and assist physicians with patient care during clinic visits

Erwine’s Private Duty, Inc. (1998-1999) Kingston, PA Certified Nurse’s Assistant

oSupported patients with activities of daily living and dispense medications in a home health setting

Kingston Health Care Center (1998-1999) Kingston, PA Certified Nurse’s Assistant

oStaff member, support patients/residents with activities of daily living and detail patient/resident performance in a nursing home

Act I, Inc. (1993-1998) Wilkes-Barre, PA

Caseworker

oSupervise adolescents in a group home setting; devise care plans, medicate, counsel, and transport residents

Education

Cedar Crest College Allentown, PA

B.S. Psychology

Volunteer Experience

Cub Scout Leader Pack 431 (2012-2015) Wescosville, PA

Boy Scout Troop 431 (2011-Present) East Texas, PA

Cub Scout Pack 86 (2007-2010) Alburtis, PA

National Men’s Health Conference & Exposition (June 1999) Philadelphia, PA

American Red Cross/Blood Drive (1999) Wilkes-Barre, PA

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