Lisa A. Stevens
**** **** ***** ~ Macungie, PA **062
*******.****.*@*****.***
Phone: 484-***-****
Professional Summary
o15+ years of office administrative, sales and marketing experience
oProficient in medical terminology and business writing
oExcellent customer service, clinical, and communication skills
oAbility to quickly learn new skills and concepts
oSkilled in all MS Office and other database applications
Accreditations/Skills
Certified Nurse Aide Registry, CPR/First Aid, Medication Dispensing, Medical Billing
Professional Experience
Hess Windows (2016- Present) Allentown, PA
Administrative Assistant
oGreet all incoming customers and assess their needs
oAnswer telephones within the first ring and assist customer in a timely manner
oMaintain detailed and accurate files on all current and past customers by means of paper and electronic files
oProcess all incoming and outgoing customer orders with precise accuracy
oProcess payments
Integrity Staffing Solutions (2015-2016-Seasonal) Allentown, PA
Placement Specialist
oInterview applicants for open positions with Amazon
oAssist applicants with the computerized application process
oConduct background checks, verify I-9 documents via the e-verify system
oVerify that applicants understand all of the required duties of the position
oConduct oral drug screens
oContact applicants in the pool system for open positions and fill the positions
HTSS, Inc. (2014-2015) Emmaus, PA
Office Manager / Front Desk Receptionist
oGreeted all incoming applicants and verify information on their applications
oConducted background checks on applicants
oDeveloped and managed computerized application process for applicants; administer orientations, testing; new employment materials (badges, payroll, etc.)
oFacilitated prescreen applications and managed interview schedule with staff recruiters
VITA Counseling Partners, LLC (2013-2014) Palmerton, PA
Credentialing Specialist/ Office Manager
oPerformed general office duties: filing, answering phones, scheduling of clients, insurance verification, billing, client file maintenance
oCredentialed new providers with insurance companies
oMaintained all records and certifications for the independent contractors and the insurance companies
Mary Kay Beauty Consultant (2015-Present) Macungie, PA
Independent Contractor
oManage customer base while maintaining positive customer relationships
oProduct demonstration and in-depth knowledge of features and benefits
oManaged ordering and billing for key customers
oAchieved quarterly sales and revenue goals (2015– present)
Private Nanny (2007-2010) Macungie, PA
In-home Care Giver
oResponsible for the care of 12 year old Autistic boy
oPrepared meals, administered medication, provided guidance in performing ADL’s
oProvided general, light housekeeping relevant to child
oMaintained daily notes on progresss and performance
Kathleen Coughlin, LSW & Associates (2008-2009) Allentown, PA
Office Manager
oPerformed general offices duties: filing, answering of phones, scheduling of clients, insurance verification, billing, payroll, client file maintenance
oPerformed Intake sessions for psychiatric evaluations
Interim Healthcare Inc. (2005-2011) Allentown, PA
Certified Nursing Assistant/ Home Health Aide
oProvided nursing and nursing related services to residents
oAssisted patients with ADL's, administration of medications
oProvided routine care to the patients
oEnsured the safety and well-being of the residents is maintained
Invo-Healthcare Associates (2005–2006) Doylestown, PA
Staffing Specialist
oPerformed outbound calls to therapists and school psychologists and provide information and opportunities to work in educational settings
Doylestown Hospital Hospice (2004-2005) Doylestown, PA
Home Health Aide
oAssisted patients with ADL’s, provided support to patients and their families
Neshaminy Manor- County of Bucks (2001-2004) Warrington, PA
Certified Nurse’s Assistant
oSupported patients/residents with activities of daily living and detail patient/resident performance in a nursing home
oClinic Relief Aide
oRecorded data entry, arranged physician appointments, order radiological and diagnostic services, perform hematology support, and assist physicians with patient care during clinic visits
Erwine’s Private Duty, Inc. (1998-1999) Kingston, PA Certified Nurse’s Assistant
oSupported patients with activities of daily living and dispense medications in a home health setting
Kingston Health Care Center (1998-1999) Kingston, PA Certified Nurse’s Assistant
oStaff member, support patients/residents with activities of daily living and detail patient/resident performance in a nursing home
Act I, Inc. (1993-1998) Wilkes-Barre, PA
Caseworker
oSupervise adolescents in a group home setting; devise care plans, medicate, counsel, and transport residents
Education
Cedar Crest College Allentown, PA
B.S. Psychology
Volunteer Experience
Cub Scout Leader Pack 431 (2012-2015) Wescosville, PA
Boy Scout Troop 431 (2011-Present) East Texas, PA
Cub Scout Pack 86 (2007-2010) Alburtis, PA
National Men’s Health Conference & Exposition (June 1999) Philadelphia, PA
American Red Cross/Blood Drive (1999) Wilkes-Barre, PA