FRANCES J. JOHNSON, M.B.A., SPHR

913-***-**** (c)

Overland Park, KS 66212

ac4dx2@r.postjobfree.com

SUMMARY

Growth-oriented, discerning Human Resources Senior Leader with 18 years’ experience in regional, multi-site, matrixed corporations in both union and non-union environments; staff management, budget development and oversight, programs/strategic plan development and evaluation. Demonstrated self-reliant capabilities in partnering with senior leadership teams on leading HR strategic initiatives in alignment with business strategies and objectives. Served in numerous progressively responsible HR leadership roles as strategic business partner to all business units. Inspirational and approachable leadership style.

Employee Relations HR Strategic Planning Policy Development

Corporate Communications Leadership Development Adjunct Faculty (HR/OD)

Building/Leading Teams HR Services & Programs Employment Law

PROFESSIONAL EXPERIENCE

UNITED PARCEL SERVICE, Overland Park, KS

Logistics, transportation, freight and small package delivery corporation. Conducted video interviews to recruit drivers in multiple states. Used the AE applicant tracking system to meet/exceed established recruitment goals.

Employment Specialist, 2017-2018

HR STRATEGY PARTNERS, Overland Park, KS

Management consulting business providing HR related services for small businesses.

Owner/President, 2010-Present

SLPT GLOBAL PUMP GROUP, Sallisaw, OK

Original equipment supplier for major automotive manufacturing companies; parent company located in Ningbo, China (200 non-union employees in North American locations strong product design and manufacturing engineering focused organization).

Director, Human Resources, 2011-2015

Thrived in leading a high-performing client centric service team of three HR Professionals. Collaborated with senior management peers to set strategic objectives and operationalize plans. Led all aspects of Human Resources function.

Directed staffing strategy to hire 38 critical professional staff in all business lines in one year.

Improved employee engagement & operational results by implementing Employee Communication and Peer Review Committees; reflected in employee survey score increase of 45% in one year which translated into saving the company $300 K annually.

Negotiated employee benefit contracts to ensure value and preservation of our high-value plans while adhering to ACA legislation provisions; saved the company $445K in 2014 by switching carriers and leveraging our positive claims history and strong health & wellness programs.

FRANCES J. JOHNSON

Phone: 913-***-**** Page Two

THE HOME DEPOT, Kansas City, MO 2009-2010

Human Resources Generalist/Manager

Management of all human resources activities for over 600 non-union employees in three District retail stores (combined annual sales of $160 million) spanning the functions of sales, marketing, logistics, materials, quality, IT, finance, training, customer support, health, safety, security.

Based on targeted Employee Relations investigations and strong employee relationships, saved the company from significant lawsuits (potential $2.5 million) involving customer and employee harassment complaints and Workers’ Compensation liability claims.

Successfully managed the critical project of rolling out assessment tools to provide feedback to superiors on strengths & development needs of retail associates and store leadership team to drive up “voice of the customer” scores to the upper percentile ranges (up ten percentage points in one quarter).

QUEST DIAGNOSTICS, INC., Lenexa, KS 2007-2009

Human Resources Generalist (Regional: 850-employees; Clinical Group and Customer Service Call Center Operations in Missouri, Kansas, and Nebraska). Managed HR functions including leadership development, payroll liaison, compensation & benefits management, employee engagement activities, complex employee relations issues.

Post-acquisition, led the Call Center and Clinical teams to standardize complex multi-disciplinary job descriptions and competency profiles for pivotal roles.

Facilitated dispute resolution/mediation meetings for key individuals integrating within the business unit to prevent service disruptions attributed to job abandonment/resignations.

Built HR metrics for the Balanced Scorecard to further demonstrate the HR function’s value and influence related to meeting strategic business objectives.

LOWES HOME STORES, INC., Rolla, MO 2004-2006

Human Resources Manager (Store-based HR Leader for 230 employees)

Served as HR operations lead providing strategic direction and day-to-day guidance to local management; assigned special district-wide special projects to promote workplace harmony.

SCHOLASTIC, INC., Jefferson City, MO

1998-2004

Manager, Communications & Community Affairs (2002-2004)

Restructured and directed the organization’s brand management programs to emphasize Corporate Social Responsibility for our employment communities (3,000 employee population). Conducted public relations campaigns to support HR Talent Management. Three direct reports.

Employee Relations Manager II (1998-2002)

Developed and implemented a wide-range of Employee Relations programs and innovative Talent Management strategies; created a stronger emphasis on cross training among multiple disciplines. Three direct reports.

EDUCATION / CERTIFICATION

Master of Business Administration, Human Resources Management

William Woods University, Fulton, MO

Bachelor of Liberal Studies, Human Resources Management

University of Kansas, Lawrence, KS

Senior Professional Human Resources (SPHR)

Human Resource Certification Institute,

Alexandria, VA

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