SUMMARY

Over ** years of experience leading teams and participating in the gathering and refining of requirements from internal and external customers and working with the technology development teams to create and implement innovative products and business solutions using development methodologies including Agile.

Demonstrated ability to build enduring customer relationships by understanding customer needs to produce high quality designs and bring finished products to market. Highly experienced creative, successful, intuitive, articulate and focused team player. Leverages past successful experiences as well as new technical innovations to create new products. Effective in problem resolution and accomplishing goals on time and on budget.

AREAS OF EXPERTISE

Product Management Business Analysis Project Management Application Design

Agile Methodology Team Leadership / Management Business Process Reengineering

PROFESSIONAL EXPERIENCE

Senior Product Manager

Pieces Technologies and PCCI 01/2014 – 12/2017

Defined long and short-term product road maps for the Pieces IrisTM product, a cloud based, multi-tenant Case Management system that securely shares information between community based organizations and hospitals

Primary communication / liaison between customers, stakeholders and development teams

Followed Agile/Scrum methodology through multiple product releases

Authored detailed product requirement documents, epics and stories including process flows, business logic, data definitions and UI/UX designs for all components of the software

Performed backlog grooming and final acceptance reviews of all delivered functionality

Product success achieved as Iris is already being used daily by over 200 organizations

Named on four patents related to Pieces Iris product

Business Consultant

The UPS Store 11/2012 – 08/2013

Project working with owners to identify new business opportunities selling design and printing services to small businesses Increasing product line revenue by 500% in the first 6 months

Worked with customers to understand requirements and create designs using Adobe CS

Project Manager

Texas Instruments 02/2012 – 11/2012

Managed team of 20 senior TI accounting and IT professionals who were experts in their specific area of the business across all of TI

Defined, documented and estimated the effort and cost to replace multiple systems with one integrated application to compute inventory standard cost and cost components

Project completed with approval for development funding by senior business and IT management.

Business Owner/Entrepreneur

Townes, Inc. 04/2007– 07/2012

Business Owner/Entrepreneur of multiple business ventures including a $350k/year restaurant operation and a $220k/year international franchise, specializing in graphic design, printing, packing/shipping and other business services

Contributed in all aspects of the profitable businesses including website development, marketing, management, accounting, and product graphic designs using Adobe CS

Information Technology Manager

Career Dimensions 05/2003-04/2007

Responsible for maintaining and operating all technology aspects of the businesses, understanding the diverse business needs and developing technical solutions

Created the company websites, client information database, and developed email and marketing campaigns

Associate Partner

Accenture 01/1997-04/2003

Led teams in the analysis of requirements for large scale global ERP (SAP) implementations and worked to implement solutions for multiple Fortune 100 companies

Managed cross functional teams of over 100 people working on TI’s global ERP implementation. Handled all release activities and negotiations with the client and change review board on bug fix and release contents

Managed multiple development teams building Interfaces, Conversions, Reports, and Forms

Onsite coordinator for SAP system implementation in Japan for two major releases, working directly with client senior management

Senior Technical Manager

Texas Instruments 12/1976-12/1996

Multiple senior leadership roles over twenty years.

Created and led Financial Systems Re-engineering organization

Led team to design, develop and implemented a new Cost Management System

Managed all IT organizations in Japan with 80 people in five sites. Served as communications liaison to corporate and interface to senior TI Japan management

Managed Semiconductor Marketing Systems organization of 25 people developing new applications and supporting product maintenance

Led analysis of requirements for Semiconductor systems in Japan and Asia Pacific

Led business analysis and development of a custom Accounts Payable system for TI

Designed and implemented a custom Accounts Receivable system for TI

Elected by peers as Senior Member Technical Staff

EDUCATION

MS – Operations Research, Southern Methodist University, Dallas, TX, 1977

BA – Mathematical Sciences, Johns Hopkins University, Baltimore, MD, 1976

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