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Administrative Assistant Customer Service

San Antonio, Texas, 78258, United States
February 07, 2018

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**** ***** ***** ***** ***. *12, San Antonio, Texas 78258 520-***-**** SUMMARY


Pursuing an opportunity in an Administrative Support position; skilled in Microsoft technologies; versed in identifying business changes and assessing the overall impact on the bottom line and making informed decisions; detailed oriented; leads by example; highly effective communicator excelling in building positive relationships at all levels; exceptional interpersonal skills; results driven


Organizational Development Written & Oral Communication

HR Policies & Procedures FMLA/EEO

Benefits Administration Training & Development

Inventory & Budgeting Recruitment & Retention

Calendar Management File & Data Management

Project Management Performance Evaluation


SALES LEAD (05/2015 - Present) Soma Intimates San Antonio, TX

Support daily operations by promoting exceptional customer service and maximum profitability

Key Achievements

Motivate and train associates to achieve full selling potential

Assist and coach staff in handling complicated transactions

Monitor associate sales productivities in hourly reports on purchases, returns, exchanges

Assign replenishment duties; maintain store organization and visually pleasing displays

Meet client needs to build relationships for increase repeat business by exceeding expectations

Client building relationship with outreach programs, parties, catalogs and coupons

Consistently provide excellent customer service

Recognized as a top sales producer

Promoted to Sales Lead from Sales Associate

ADMINISTRATIVE ASSISTANT (09/2005 – 05/2009) Law Office of Robert G. Lewis Tucson, AZ

Administrative and Legal support to management; proven leader with a high-level of confidentiality

Key Achievements

Provided administrative and clerical support

Coordinated travel arrangements; prepared itineraries and maintained travel schedules

Managed office calendars and meeting agendas

Transcribed legal documents and client meetings through Dictaphone

Maintained hard copy and electronic filing system

Processed monthly billing statements and documented payments using Excel spreadsheets

Assisted paralegal in preparation of legal filings and reports

Prepared statistical reports and spreadsheets

Prepared highly confidential and sensitive documents for clients and management

Assisted with preparation of office budget; ordered and maintained inventory

Determined matters of top priority and handled accordingly

jacqueline petrella page two

HUMAN RESOURCE MANAGER (11/1992 – 09/2000) Sutton Place Gourmet Alexandria, VA

Responsible for evaluating employee programs, recommended improvements to employee relations policies and ensured all employee-related policies were aligned with corporate goals and regulations

Key Achievements

Directed personnel training, and labor relations activities

Developed and implemented HR strategies and initiatives to align with the overall business goals

Liaison for management and employees answering questions and administrating contracts

Resolved work-related problems to foster positive working environment

Filled open positions through relationships with hiring agencies and career schools

Identified staff vacancies and recruit, interview, and selected applicant

Maintained compensation plan and administered benefits program

Bridged management and employee relations; addressed demands, grievances and other issues

Nurtured a positive working environment through open door policy

Ensured legal compliance through human resource management policies

EMPLOYEE RELATIONS MANAGER (10/1990 – 09/1992) Hyatt Regency Chicago Hotel Chicago, IL

Maintained a positive work environment; conducted thorough and prompt investigations, interpret and explained policies, ensured disciplinary action was administered fairly and consistently

Key Achievements

Monitored Affirmative Action Plan in compliance with Company’s and EEOC guidelines

Partnered with Safety Manager to manage employee injury claims and Workers’ Compensation

Coordinated annual benefit enrollment

Conducted annual survey of hourly wages and prepared site Hourly Wage Recommendation

Conducted exit interviews; made applicable recommendations for retention risks

Planned and executed positive monthly events to recognize employees and

Coordinated team building events to foster morale and a positive work environment

EMPLOYMENT MANAGER (07/1987 – 09/1990) Hyatt Regency Chicago Hotel Chicago, IL

Managed the recruitment process for all hourly and salaried positions; filled all open positions on a timely basis; monitored Affirmative Action Plan in compliance with EEOC guidelines; coordinated in house transfers and promotions

Key Achievements

Weekly job postings and pre-employment checks, scheduled and conducted interviews

Made employment offers; processed I-9 employment verifications

Conducted new hire orientations

Prepared and conducted wage surveys for hourly employee

Made recommendations for retention risks

Ensured on-the-job training was provided for all new hires and newly promoted employees


Software: Microsoft Office (2003, 2007, 2010), Excel, PowerPoint, Word; Outlook

Operating Systems: Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8, 10


Diploma, Business Management, Robert Morris University, Chicago, IL

Teacher Certification, Secondary Education, Sam Sharpe Teachers’ College, Montego Bay, Jamaica


1207 Agora Palms Drive Apt. 912, San Antonio, Texas 78258 520-***-****

February 7, 2018

Amer Technology, Inc

5717 Northwest Pkwy

San Antonio, TX 78249

RE: Human Resources – Administrative Assistant

I am excited at the opportunity to be a part of Amer Technology. I am applying for the position of Human Resources Administrative Assistant. I believe my background in hospitality, sales, human resources and customer service would be a great fit for the position.

With my ability to perform in a fast paced, time sensitive environment, I am seeking the opportunity to utilize my experiences in the Administrative Assistant role. My outstanding communication and interpersonal skills along with my experiences in the hospitality industry are a great combination to bring to your team.

Highlights of my experiences include:

Dedication to providing outstanding support in a challenging environment, improving productivity and facilitating organizational success while utilizing my key strength in Microsoft Word; Excel; Power Point and various other office technologies.

Proven leader in executing policies and procedures as a human resource professional, benefits administrator; recruiting, managing logistics for diverse events, meeting planning and all aspects of the efficient management of an office while maintaining a high-level of confidentiality.

Comprehensive knowledge in creating clear, concise and consistent communication and presentations to all levels of staff and customers.

My skill set and experiences with various companies both in management and non-management positions makes me a unique candidate. I would love to discuss how my previous and current experiences will be an asset to your organization. I am a hard worker and a fast learner with tremendous potential.

Attached is my resume for your review. I would love the opportunity to discuss this opportunity in an interview at your earliest convenience.

Best regards,

Jackie Petrella


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