JACQUELINE PETRELLA
**** ***** ***** ***** ***. *12, San Antonio, Texas 78258 520-***-**** ac4dw1@r.postjobfree.com SUMMARY
LEADERSHIP EXPERIENCED PROFESSIONAL
Pursuing an opportunity in an Administrative Support position; skilled in Microsoft technologies; versed in identifying business changes and assessing the overall impact on the bottom line and making informed decisions; detailed oriented; leads by example; highly effective communicator excelling in building positive relationships at all levels; exceptional interpersonal skills; results driven
CORE COMPETENCIES
Organizational Development Written & Oral Communication
HR Policies & Procedures FMLA/EEO
Benefits Administration Training & Development
Inventory & Budgeting Recruitment & Retention
Calendar Management File & Data Management
Project Management Performance Evaluation
RELEVANT PROFESSIONAL EXPERIENCE
SALES LEAD (05/2015 - Present) Soma Intimates San Antonio, TX
Support daily operations by promoting exceptional customer service and maximum profitability
Key Achievements
Motivate and train associates to achieve full selling potential
Assist and coach staff in handling complicated transactions
Monitor associate sales productivities in hourly reports on purchases, returns, exchanges
Assign replenishment duties; maintain store organization and visually pleasing displays
Meet client needs to build relationships for increase repeat business by exceeding expectations
Client building relationship with outreach programs, parties, catalogs and coupons
Consistently provide excellent customer service
Recognized as a top sales producer
Promoted to Sales Lead from Sales Associate
ADMINISTRATIVE ASSISTANT (09/2005 – 05/2009) Law Office of Robert G. Lewis Tucson, AZ
Administrative and Legal support to management; proven leader with a high-level of confidentiality
Key Achievements
Provided administrative and clerical support
Coordinated travel arrangements; prepared itineraries and maintained travel schedules
Managed office calendars and meeting agendas
Transcribed legal documents and client meetings through Dictaphone
Maintained hard copy and electronic filing system
Processed monthly billing statements and documented payments using Excel spreadsheets
Assisted paralegal in preparation of legal filings and reports
Prepared statistical reports and spreadsheets
Prepared highly confidential and sensitive documents for clients and management
Assisted with preparation of office budget; ordered and maintained inventory
Determined matters of top priority and handled accordingly
jacqueline petrella page two
HUMAN RESOURCE MANAGER (11/1992 – 09/2000) Sutton Place Gourmet Alexandria, VA
Responsible for evaluating employee programs, recommended improvements to employee relations policies and ensured all employee-related policies were aligned with corporate goals and regulations
Key Achievements
Directed personnel training, and labor relations activities
Developed and implemented HR strategies and initiatives to align with the overall business goals
Liaison for management and employees answering questions and administrating contracts
Resolved work-related problems to foster positive working environment
Filled open positions through relationships with hiring agencies and career schools
Identified staff vacancies and recruit, interview, and selected applicant
Maintained compensation plan and administered benefits program
Bridged management and employee relations; addressed demands, grievances and other issues
Nurtured a positive working environment through open door policy
Ensured legal compliance through human resource management policies
EMPLOYEE RELATIONS MANAGER (10/1990 – 09/1992) Hyatt Regency Chicago Hotel Chicago, IL
Maintained a positive work environment; conducted thorough and prompt investigations, interpret and explained policies, ensured disciplinary action was administered fairly and consistently
Key Achievements
Monitored Affirmative Action Plan in compliance with Company’s and EEOC guidelines
Partnered with Safety Manager to manage employee injury claims and Workers’ Compensation
Coordinated annual benefit enrollment
Conducted annual survey of hourly wages and prepared site Hourly Wage Recommendation
Conducted exit interviews; made applicable recommendations for retention risks
Planned and executed positive monthly events to recognize employees and
Coordinated team building events to foster morale and a positive work environment
EMPLOYMENT MANAGER (07/1987 – 09/1990) Hyatt Regency Chicago Hotel Chicago, IL
Managed the recruitment process for all hourly and salaried positions; filled all open positions on a timely basis; monitored Affirmative Action Plan in compliance with EEOC guidelines; coordinated in house transfers and promotions
Key Achievements
Weekly job postings and pre-employment checks, scheduled and conducted interviews
Made employment offers; processed I-9 employment verifications
Conducted new hire orientations
Prepared and conducted wage surveys for hourly employee
Made recommendations for retention risks
Ensured on-the-job training was provided for all new hires and newly promoted employees
TECHNICAL SKILLS
Software: Microsoft Office (2003, 2007, 2010), Excel, PowerPoint, Word; Outlook
Operating Systems: Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8, 10
EDUCATION
Diploma, Business Management, Robert Morris University, Chicago, IL
Teacher Certification, Secondary Education, Sam Sharpe Teachers’ College, Montego Bay, Jamaica
JACQUELINE PETRELLA
1207 Agora Palms Drive Apt. 912, San Antonio, Texas 78258 520-***-**** ac4dw1@r.postjobfree.com
February 7, 2018
Amer Technology, Inc
5717 Northwest Pkwy
San Antonio, TX 78249
RE: Human Resources – Administrative Assistant
I am excited at the opportunity to be a part of Amer Technology. I am applying for the position of Human Resources Administrative Assistant. I believe my background in hospitality, sales, human resources and customer service would be a great fit for the position.
With my ability to perform in a fast paced, time sensitive environment, I am seeking the opportunity to utilize my experiences in the Administrative Assistant role. My outstanding communication and interpersonal skills along with my experiences in the hospitality industry are a great combination to bring to your team.
Highlights of my experiences include:
Dedication to providing outstanding support in a challenging environment, improving productivity and facilitating organizational success while utilizing my key strength in Microsoft Word; Excel; Power Point and various other office technologies.
Proven leader in executing policies and procedures as a human resource professional, benefits administrator; recruiting, managing logistics for diverse events, meeting planning and all aspects of the efficient management of an office while maintaining a high-level of confidentiality.
Comprehensive knowledge in creating clear, concise and consistent communication and presentations to all levels of staff and customers.
My skill set and experiences with various companies both in management and non-management positions makes me a unique candidate. I would love to discuss how my previous and current experiences will be an asset to your organization. I am a hard worker and a fast learner with tremendous potential.
Attached is my resume for your review. I would love the opportunity to discuss this opportunity in an interview at your earliest convenience.
Best regards,
Jackie Petrella
ac4dw1@r.postjobfree.com