Customer Service Manager

SHAHANA ASHRAF

**-** *** ****** ***#*H, Kew Gardens NY 11415 ***********@*****.*** 718-***-****

OBJECTIVE

Dedicated professional with significant experience provided where I can optimize my problem-solving and organizational skills to provide the best service for your company.

More than 10 years’ experience in accounting, cash management, customer service and financial domain.

AREAS OF EXPERTISE

Bank reconciliation

Payable & Receivable management

Strong verbal and written communication skills & highly organized

Excel at working in a team environment

Complex problem solving

Highly proficient in QuickBooks

IT Retail applications

Exceeding attention to detail and accuracy

Skilled to provide excellent customer service over the phone

Computer Knowledge of MS Office, Google and outlook.

Trained on reviewing each transaction is executed appropriately

EDUCATION AND TRAINING

National University College Dhaka, Bangladesh --Master’s in Accounting & Bachelor’s in Accounting

Diploma in MIS-- Aptech Computer Education Dhaka, Bangladesh

WORK EXPERIENCES

Accounts & Administrative Manager March 2016 -Current

Arwa Inc & Metro Distribution (Jamaica NY-11415)

Assigned general ledger accounts & bank reconciliation

Supplied detailed tax documentation needed to submit accurate corporate returns, Coordinate with company CPA

Aligned all financial activity with the regulations of the GAAP

Prepared Payroll, inventory, journals entries, trial balance

Maintaining payable, receivable

Generate all kind of financial Reports

Manage data for international shipments. Maintained export-import duties that deal with each steps of the shipping process including track shipments, coordinate with customs agents for clearance, deal with packaging PI, quotes, PO, Invoices, payments, insurance claim.

Working with QuickBooks & IT Retail System

Accounts Executive & Office Manager March 2012 to February 2016

RUHANA FOODS USA & NAFIZ INC DBADESI FOOD MARKET (Valley Stream, New York)

Assigned general ledger accounts & bank reconciliation

Collaborated extensively with auditors during preliminary and year-end audit processes

Supplied detailed tax documentation needed to submit accurate corporate returns

Aligned all financial activity with the regulations of the GAAP

Prepared Payroll, inventory, journals entries, trial balance

Maintaining payable, receivable

Manage data for international shipments. Maintained export-import duties that deal with each steps of the shipping process including track shipments, coordinate with customs agents for clearance, deal with packaging PI, quotes, PO, Invoices, payments, insurance claim.

Working with QuickBooks & IT Retail System

Accounts Executive January 2007 to March 2012

SOUTHERNFOODS (Long Island City, New York)

Accounts Payable, Receivable, Bank Reconciliation, Assigned General ledger, prepared journals

Business corresponding including E-mail, collection letter, communicating with customers & Entries, Maintain Inventory. Maintaining Payroll.

Prepared Accounting Reports

Coordinate with CPA/Senior Accountant in financial closes & Tax returns

Maintained duties of administrative, & import - export clerk

Various administrative office duties

Maintained company insurance others legal issues

Worked With Quick Book for accounting

SKILLS AND ACCOMPLISHMENTS

General Ledger, Bank Reconciliations

Corporate Reporting, Business Corresponding

Full Charge Bookkeeping

Full Cycle Year - end Close

Import-export Knowledge,

Banking, Proficient in QuickBooks

IT Retails, MS Office

Contact this candidate